Census 2021 puts Custom House at 3,330 households with a median age of 32.9. The post-war stock is social-housing-led, which is why 50% houses and 50% flats need different handling in E16.
24% of households rent privately and 26% own, which is why pre-move-in cleaning demand here peaks around tenancy changeovers and completion dates.
Expect often with surface conduit — and precast concrete panels and dense blockwork — where 26% owner-occupation means the same home is booked again rather than a new tenant each year behind the plaster in E16. That is why fixings are picked in the room rather than off a van shelf, and why in E16, drilling blind into a panel with reinforcement or a buried cable behind it — measured on the walk in from Custom House (Elizabeth line, DLR) rather than assumed from a map is the fault we are called back to undo.
Two streets can behave very differently in Custom House: regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. The quote reflects the street the job is actually on. Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
Getting to the door matters as much as the job: construction diversions, estate service roads and new blocks with booked lifts. Custom House (Elizabeth line, DLR) is the nearest station, and one cleaner for a flat; two for a house, so the property is finished in one visit rather than split across a day.