Who you are booking
Trust & credentials
Every number on this page is checkable on a public register. If anything here is out of date, tell us at info@helloservices.co.uk and we will correct it.
Registered business
Company
- Registered name
- Hello Services Ltd
- Company number
- 11855405 — Companies House record
- Registered in
- England & Wales
- VAT number
- GB 331 4560 12
- Trading since
- 2019
- Registered office
- 46 Harvey House, Green Dragon LaneBrentford, London, TW8 0DJUnited Kingdom
When we answer
Hours & contact
- Monday – Sunday
- 8:00 am – 7:00 pm
- Telephone
- 020 3633 4555
The office is open seven days a week. Crews work to booked arrival windows rather than these hours, and out-of-hours work is arranged in advance.
Cover on every job
Insurance
- Public liability
- £5m limit of indemnity
- Employers' liability
- £10m
- Goods in transit
- £10k per load
Trust badges elsewhere on the site state £1m public liability. That is a deliberately conservative floor: the figures above are the limits actually carried on the current policy, so every job is covered for at least the badged amount and in practice for more.
A copy of the current certificate of insurance is available on request — email info@helloservices.co.uk and we will send the PDF the same working day.
Waste and disposal
Licences
- Waste carrier registration
- CBDU300454 — Environment Agency public register
- Register tier
- Upper tier, England
Every clearance load leaves with a digital waste transfer note, and specialist waste (asbestos, clinical or hazardous chemicals) is passed to a licensed handler rather than carried by our crews.
Who enters your home
Vetting
Cleaning teams are directly employed by Hello Services. Every cleaner completes an enhanced identity and right-to-work check, provides two contactable references, and holds a current basic DBS certificate before their first solo visit.
Removals, clearance and handyman work is delivered by long-term partner crews managed by Hello Services. Partners are contracted, not casual: we hold their insurance schedules, waste carrier registrations and vehicle documents on file, verify identity and references for each crew member, and re-check documents annually.
- Photo ID and right-to-work verified before the first job
- Two contactable work references taken up
- Basic DBS certificate on file for anyone working unaccompanied in a home
- Insurance, licence and vehicle documents re-verified every 12 months
- Written method and checklist for each service, signed off on completion
- Named account manager at Hello Services responsible for every crew
Accountable for the work
Who runs it
Hello Services Ltd was founded in 2019 by Sarbaz Hassan and incorporated on 20 May 2019. It began in Brentford, west London, doing end of tenancy cleaning for letting agents across the capital. He remains founder and director.
Day-to-day bookings are handled by the office in Brentford, and every crew has a named account manager at Hello Services responsible for their work. Complaints that remain unresolved can be escalated to Sarbaz Hassan and receive a final written response within 10 working days. More on how the company started is on the about page.
What we promise in writing
Guarantees
Quoted in writing, then fixed
Your price is confirmed by email or text before the job starts and does not move unless you add work on the day.
No call-out or booking fees
You pay for the hours or the load — never for turning up, never for paying by card.
Insured on every visit
£1m public liability, £10m employers' liability and goods-in-transit cover on all removals.
Put right if it is not right
Tell us within 24 hours and we return to finish the job at no extra cost.
See the full rate card on our prices page, or get a fixed price in writing.
If something goes wrong
Complaints
- Email info@helloservices.co.uk with your booking reference and photos where relevant
- Call 020 3633 4555 between 8am and 8pm, seven days a week
- Reply to your booking confirmation email
- Acknowledgement
- We acknowledge every complaint within 1 working day.
- Written outcome
- We give a written outcome within 5 working days. If an investigation needs longer, we tell you why and give a date.
- Put right
- Quality issues raised within 24 hours of the job are put right at no extra cost — a re-clean for cleaning work, a return visit for handyman, moving and clearance work.
If you are not satisfied with the outcome, ask for the case to be escalated to the founder, Sarbaz Hassan, at info@helloservices.co.uk. Escalated cases receive a final written response within 10 working days.
Call 020 3633 4555 or read the complaints & cancellations policy.
What our customers say across the UK
4.5 ★ from 3,131 Trustpilot reviewsI had a very positive experience with HelloService. I first used their service two years ago for the end of tenancy cleaning of my flat in Edinburgh, where I had lived for six years. I was quite nervous, as the property had been occupied for a long time, but HelloService delivered a very high standard… Read in full →
I recently used Hello Services for a full carpet clean throughout my home, and I couldn’t be happier with the results. From the moment I contacted them, their communication was clear, friendly, and professional. They arrived on time, fully equipped, and explained the entire process before starting. The team worked efficiently and with great attention… Read in full →
A BIG shout out to Erik & Tina who cleaned my brother's flat for me today. They did an absolutely fantastic job. My brother has been ill recently and struggling to stay on top of his housework so a deep clean was required. Erik and Tina came along, worked really hard and completed in an… Read in full →
Read all 4,674 What our customers say across the UK →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.