Overview
Clear and simple cancellation terms for all Cleaning, Moving and Handyman services provided by our company.
By using our services, you agree to the cancellation terms outlined below. You may cancel your service at any time, and the following fees apply depending on when the cancellation is made.
Cancellation Fee Table
| Notice Period | Fee |
|---|---|
| More than 72 hours | Free cancellation |
| 48 to 24 hours | 30 percent of job value |
| 24 to 10 hours | 50 percent of job value |
| Less than 10 hours | 100 percent of job value |
How to Cancel
- Call our office during working hours
- Send us an email
- Message us on WhatsApp chat
- Use the online booking portal if booked online
- Use live chat to speak with customer services
Rescheduling and Amendments
We require a minimum of 24 hours notice to reschedule a booking. Amendments requested within less than 24 hours will incur a 30 percent fee.
Additional Charges
Parking fees, ULEZ and Congestion charges are not included in the quote and must be paid by the customer when applicable.
Health and Safety Conditions
If the property is hazardous or unsafe for our operatives and this was not disclosed before arrival, and we cannot carry out the job, a fee of 50 percent of the job value will apply.
Company Right to Cancel
We reserve the right to cancel or reschedule the service in cases of accidents, emergencies or unexpected circumstances affecting the assigned team.
Customer Right to Reschedule
Customers may reschedule or cancel through phone, email, WhatsApp, live chat or through the online booking portal.
Frequently Asked Questions
What we cover
Hello Services runs four service lines from one booking, so a single team can handle a move-out clean, the removal van and the odd jobs the landlord flagged. Every job is quoted up front, carried out by vetted staff and backed by public liability insurance.
- Cleaning
- End of tenancy and deep cleans, regular housekeeping, carpets and upholstery, oven and appliance work, after-builders cleans and commercial contracts.
- Moving
- House and flat removals, man with a van, packing and materials, single-item and furniture moves, plus short-term storage while you complete.
- Handyman
- Flat-pack assembly, TV and shelf mounting, door and lock work, small plumbing and electrical jobs, painting, tiling and flooring.
- Clearance
- House, flat, garage, loft and garden clearances with licensed waste carriers and photo evidence of responsible disposal.
How booking works
- 1. Tell us the job. Send the property size, access notes and your preferred date through the quote form or by phone. Photos help us price awkward jobs accurately first time.
- 2. Get a fixed quote. We confirm the scope, the crew size and the total in writing — no hourly drift and no surprise call-out fees.
- 3. We turn up and finish it. The team arrives with their own equipment and materials, works to a written checklist, and walks the job with you before leaving.
What affects the price
Property size is the biggest factor, followed by condition — a tenancy clean on a well-kept two-bed takes far less time than one after a long let with pets. Access matters too: stairs without a lift, restricted parking or a permit zone add labour to removals and clearances. Add-ons such as carpet steam cleaning, interior windows, a full-day handyman slot or same-day scheduling are always priced separately so you can drop them if the budget is tight.
Not sure which service you need? Start with a free quote or talk to the team — we will tell you honestly if a smaller package covers it. You can also book online once you know the date. Cancelation policy — Home & Commercial Services is one of hundreds of areas and service pages we keep updated across the UK.