Please find answered for the most asked questions.
If your question is not found below, please contact us or speak to us on the live chat.
1. Reschedule upcoming service jobs
You can change, the time and date of an upcoming scheduled jobs by contacting our office, you can do that by emailing our office at firstname.lastname@example.org. We do need 24 hours notice to reschedule a booked job. If you change the time or date in less than 24 hours then additional charge will occur.
2: Cancelling Upcoming job.
You can cancel upcoming service job by contacting our office during our working hours or 24/7 on our live chat. You can also do that by emailing us at email@example.com then we will email you back with a cancellation notice.
3: How can I rate the service received?
You can leave your feedback about the service you have received by calling our office. We are always here to hear from customers. You may also leave your feedback on our Trustpilot Page Hello Services.
4: Do I need to pay before the service day?
You don’t have to pay prior the service day, You can make the payment on the service day. However if you prefer to make the payment in advance you can do that in certain ways which is described in question 5.
5: What are the methods of payment.
We accept varies payment methods which include:
- Cash Payment,
- Bank Transfer to our company’s bank account
- Card Payment over the phone
- You can also visit our website and make online booking.
6:What is the availability like?
We normally have availability for short notice jobs as well. However, we recommend you book 2 days in advance. Note: We can accommodate same day and emergency jobs too.
7: How do I get a receipt for the service I have received.
All our receipts and invoices are done electronically, so as soon as the job completed you will get a receipt to your email address.
8: What happens if something is damaged?
In an unlike event of damage to any possessions caused by us, we are insured up to £1,000,000.