Support Search Engine
Instant answers across Cleaning, Moving, Handyman, and Clearance.
GeneralWhat is Hello Services?
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Hello Services is a nationwide home-services provider offering cleaning, moving, handyman, and clearance services across 97% of the UK.
TrustAre your professionals vetted and insured?
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Yes. Every professional is background-checked, vetted, and covered by our £1M Public Liability Insurance for your peace of mind.
BookingHow do I get an instant quote?
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You can get a fixed-price quote instantly via our online booking tool. For complex projects, we provide custom estimates within 2 hours.
CleaningDoes End of Tenancy include oven cleaning?
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Yes, a full professional oven deep-clean is included as standard in every End of Tenancy cleaning package.
GuaranteeWhat is your Satisfaction Guarantee?
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We offer a 7-day re-clean guarantee for End of Tenancy and a 72-hour window for all other tasks. We fix it for free if you aren’t happy.
SuppliesDo you provide equipment and products?
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Yes. Our teams arrive 100% equipped with professional-grade tools and eco-friendly cleaning detergents.
MovingDo you provide packing materials?
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Yes, we offer full packing services including high-quality boxes, tape, bubble wrap, and protective covers.
HandymanCan a handyman wall-mount my TV?
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Yes, our pros carry heavy-duty anchors for both masonry and plasterboard walls to ensure a safe installation.
ClearanceDo you recycle unwanted items?
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Yes, we have a zero-landfill policy and recycle or donate items wherever possible through our licensed disposal partners.
ScheduleCan I book for the same day or weekends?
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Yes! We operate 7 days a week and frequently have same-day availability for cleaning, moving, and clearance in major UK cities.
PaymentsHow do I pay for my service?
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We accept secure online payments via credit/debit card, bank transfers, and cash. You can manage invoices via your customer dashboard.
CleaningDo you offer professional carpet steam cleaning?
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Yes, we use high-pressure hot water extraction (steam cleaning) for deep carpet and upholstery care.
MovingDo you move long distance or to Europe?
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Yes, we provide national and European removals across the UK and to major EU destinations with customs support.
AssemblyCan you dismantle and reassemble furniture?
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Yes, our teams are experts in IKEA and bespoke furniture assembly and disassembly for beds, wardrobes, and more.
ClearanceDo you remove garden or builders waste?
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Yes, we remove green waste (grass, soil) and construction debris (plaster, tiles, wood) responsibly.
AdminHow do I cancel or reschedule?
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Reschedule for free via your dashboard or live chat with at least 48 hours’ notice. Short notice may incur a fee.
CoverageWhat areas of the UK do you cover?
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We cover 97% of the UK, including London, Manchester, Birmingham, Edinburgh, and most rural towns.
HandymanDo you do plumbing or electrics?
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We handle non-emergency maintenance like tap leaks, toilet repairs, and basic light fittings. We do not do major rewiring.
CleaningDo you offer regular weekly cleaners?
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Yes, we provide discounted rates for recurring weekly, bi-weekly, or monthly domestic cleaning services.
Eco-FriendlyAre your services eco-friendly?
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Yes, we use non-toxic cleaning products and prioritize zero-landfill disposal for all clearance jobs.
LandlordsDo you work with landlords and agents?
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Yes, we are the preferred partner for landlords, tenants, and estate agencies for property resets and maintenance.
PricingAre there hidden costs like ULEZ or Parking?
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Congestion charges and ULEZ are payable by the customer if the property is in a zone. Parking is also the customer’s responsibility.
SupportWhat if my professional is running late?
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We track arrivals via GPS. If there is a traffic delay, you will receive an automated SMS or phone update.
CleaningDo you offer “After Builders” cleaning?
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Yes, we specialize in post-renovation dust removal, paint mark cleanup, and detailed debris removal.
LogisticsDo I need to be present for the service?
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No. As long as you provide access (via key safe, concierge, or neighbor), our professionals can complete the work.
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