FAQs
Frequently Asked Questions
What services does Hello Services provide?
Hello Services provides cleaning, moving, handyman, and clearance services.
How can I contact Hello Services?
You can contact Hello Services by sending an email to [email protected].
Reschedule upcoming service jobs
You can change the time and date of an upcoming scheduled job by contacting our office. You can email our office at [email protected]. We require a 12 hours notice to reschedule a booked job. If you change the time or date within 12 hours, then an additional charge will occur.
Canceling Upcoming job.
You can cancel upcoming service jobs by contacting our office during our working hours, or 24/7 on our live chat. You can also contact us by emailing [email protected], and we will email you back with a cancellation notice.
How can I rate the service received?
You can leave your feedback about the service you have received by calling our office. We are always here to hear from customers. You may also leave your feedback on our Trustpilot Page at Hello Services.
Do I need to pay before the service day?
You don’t have to pay prior to the service day. If you prefer to make the payment in advance, you can do that as described in the FAQ answer for payment methods.
What are the methods of payment?
We accept various payment methods, including:
- Cash payments
- Bank transfers to our company’s bank account
- Card payments over the phone
You can also visit our website and make an online booking.
What is the availability like?
We have availability for short-notice jobs, but we recommend you book 2 days in advance. Note: We can accommodate some same-day and emergency jobs.
How do I get a receipt for the service I have received.
All our receipts and invoices are done electronically; as soon as the job is completed, you will get a receipt to your email address.
What happens if something is damaged?
In the unlikely event of damage caused by us, we are insured up to £1,000,000
Do the cleaners come with their own equipment?
Yes, the cleaners provided by Hello Services come equipped with their own cleaning supplies and equipment.
Is Hello Services VAT registered?
Yes, Hello Services is VAT registered, ensuring compliance with tax regulations
How long does it take to complete a cleaning service?
The duration of a cleaning service depends on the size and condition of the property. Hello Services can provide an estimated timeframe based on your specific requirements.
Does Hello Services offer a guarantee on their services?
Yes, Hello Services offers a satisfaction guarantee. If you’re not happy with the service, they will work to resolve any issues and ensure your satisfaction.
Are the service providers background checked?
Yes, Hello Services conducts thorough background checks on all their service providers to ensure reliability and safety.
Can Hello Services accommodate last-minute bookings?
Hello Services strives to accommodate last-minute bookings based on availability. It’s recommended to check their website or contact them directly for urgent requests.
Can I request additional services during the service appointment?
Yes, if you need any additional services, you can discuss them with the service provider. They will provide you with a customized quote for the extra services.
Does Hello Services offer discounts or promotions?
Hello Services occasionally runs promotions and offers discounts. Keep an eye on their website for any ongoing deals.
Do you cover my area?
Hello Services covers most regions in the UK. Visit our website for a coverage map and to check prices, availability, and area coverage by entering your Post Code.
Can Hello Services accommodate last-minute bookings?
Hello Services strives to accommodate last-minute bookings based on availability. It’s recommended to check their website or contact them directly for urgent requests.
Does Hello Services offer any guarantees for their moving services?
Yes, Hello Services takes extra care when handling your belongings during the moving process. They have insurance coverage for any damages that may occur, providing added peace of mind.
Does Hello Services offer services outside of regular business hours?
Yes, Hello Services understands that customers may require services outside of regular business hours. They strive to accommodate flexible scheduling options, including evenings and weekends. Check their website or contact them directly for availability.
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