Frequently Asked Questions
Reschedule upcoming service jobs
You can change the time and date of an upcoming scheduled job by contacting our office. You can email our office at email@example.com. We require a 12 hours notice to reschedule a booked job. If you change the time or date within 12 hours, then an additional charge will occur.
Canceling Upcoming job.
You can cancel upcoming service jobs by contacting our office during our working hours, or 24/7 on our live chat. You can also contact us by emailing firstname.lastname@example.org, and we will email you back with a cancellation notice.
How can I rate the service received?
You can leave your feedback about the service you have received by calling our office. We are always here to hear from customers. You may also leave your feedback on our Trustpilot Page at Hello Services.
Do I need to pay before the service day?
You don’t have to pay prior to the service day. If you prefer to make the payment in advance, you can do that as described in the FAQ answer for payment methods.
What are the methods of payment?
We accept various payment methods, including:
- Cash payments
- Bank transfers to our company’s bank account
- Card payments over the phone
You can also visit our website and make an online booking.
What is the availability like?
We have availability for short-notice jobs, but we recommend you book 2 days in advance. Note: We can accommodate some same-day and emergency jobs.
How do I get a receipt for the service I have received.
All our receipts and invoices are done electronically; as soon as the job is completed, you will get a receipt to your email address.
What happens if something is damaged?
In the unlikely event of damage caused by us, we are insured up to £1,000,000.