FAQs
Frequently Asked Questions
Explore Hello Services’ FAQ for comprehensive answers to general inquiries about our nationwide home services in the UK. For specific queries about individual services, browse tailored FAQs. We’re dedicated to ensuring clarity and satisfaction in every aspect of your experience with us.
Hello Services provides cleaning, moving, handyman, and clearance services.
You can contact Hello Services by sending an email to [email protected]
Calling the number on the site or whats app message all found on the site
You can change the time and date of an upcoming scheduled job by contacting our office. You can email our office at [email protected]. We require a 12 hours notice to reschedule a booked job. If you change the time or date within 12 hours, then an additional charge will occur
You can cancel upcoming service jobs by contacting our office during our working hours, or 24/7 on our live chat. You can also contact us by emailing [email protected], and we will email you back with a cancellation notice.
You can leave your feedback about the service you have received by calling our office. We are always here to hear from customers. You may also leave your feedback on our Trustpilot Page at Hello Services.
Yes, All jobs are required to be paid in advace before the service starts, if you are paying in cash you can do that on the day of the service prior the starting of the job
We accept various payment methods, including:
- Cash payments
- Bank transfers to our company’s bank account
- Card payments over the phone
You can also visit our website and make an online booking.
We have availability for short-notice jobs, but we recommend you book 2 days in advance. Note: We can accommodate some same-day and emergency jobs
All our receipts and invoices are done electronically; as soon as the job is completed, you will get a receipt to your email address
In the unlikely event of damage caused by us, we are insured up to £1,000,000
Yes, the cleaners provided by Hello Services come equipped with their own cleaning supplies and equipment.
Yes, Hello Services is VAT registered, ensuring compliance with tax regulations
The duration of a cleaning service depends on the size and condition of the property. Hello Services can provide an estimated timeframe based on your specific requirements.
Yes, Hello Services offers a satisfaction guarantee. If you’re not happy with the service, they will work to resolve any issues and ensure your satisfaction.
Yes, Hello Services conducts thorough background checks on all their service providers to ensure reliability and safety.
Hello Services strives to accommodate last-minute bookings based on availability. It’s recommended to check their website or contact them directly for urgent requests.
Yes, if you need any additional services, you can discuss them with the service provider. They will provide you with a customized quote for the extra services.
Hello Services occasionally runs promotions and offers discounts. Keep an eye on their website for any ongoing deals.
Hello Services covers most regions in the UK. Visit our website for a coverage map and to check prices, availability, and area coverage by entering your Post Code.
Hello Services strives to accommodate last-minute bookings based on availability. It’s recommended to check their website or contact them directly for urgent requests.
Yes, Hello Services takes extra care when handling your belongings during the moving process. They have insurance coverage for any damages that may occur, providing added peace of mind.
Yes, Hello Services takes extra care when handling your belongings during the moving process. They have insurance coverage for any damages that may occur, providing added peace of mind.