Answers to the questions
we hear every week.

No — our cleaners bring commercial-grade eco products and all equipment unless you specifically prefer we use yours.

Regular cleans are priced by the hour. End-of-tenancy, deep cleans and specialist jobs are fixed by property size — you see the total before you book.

Yes. Every clean is covered by £5m public liability insurance and our 24-hour re-clean guarantee.

No — most customers give us a key or door code. Every cleaner is DBS-checked and photo-ID verified so you can trust us in your home unattended.

We usually have same-week availability and often same-day for regular cleans. End-of-tenancy slots book fastest — 48 hours ahead is safe.

Tell us within 24 hours and we'll return free of charge to put anything missed right. It's part of our written re-clean guarantee.

Yes — for regular housekeeping we assign a dedicated cleaner who learns your home and preferences, with a named back-up for holidays.

Yes, if you book them together. Ovens and carpets use specialist equipment so we'll allocate an extra crew member or a slightly longer slot.

Yes — bed frames, wardrobes and flat-pack furniture are dismantled at collection and rebuilt at the destination as standard.

Every load is covered by £10,000 goods-in-transit insurance. Higher limits available on request.

Often yes — call us and we'll check crew and van availability in your area.

Yes — double-walled boxes, tape, bubble wrap, mattress covers and wardrobe boxes are all available and included in full-pack quotes.

We handle it. We apply for parking suspensions where councils require them, and our crews bring long carry-runs and trolleys for tight streets.

Yes — secure, insured storage by the week or month, with pickup and re-delivery handled by the same crew.

Standard floors are included in the quote. Anything unusual (top-floor walk-ups, restricted lifts, 20m+ carries) is flagged during the survey so the price never changes on the day.

In the rare event of damage, we handle the claim directly through our goods-in-transit insurance — no forms for you to fill in.

One hour, then billed in 30-minute blocks. You only pay for the time your handyman actually works.

Yes — screws, wall plugs and standard brackets are included. Anything specialist we'll flag and buy on the way.

Absolutely — that's the point. Batch a list together and cross it all off in a single visit.

Both. We carry heavy-duty toggle fixings for plasterboard and hammer drills with masonry bits for brick — the bracket rating we use is chosen from the wall type and TV weight.

Yes — packaging is broken down, off-cuts are bagged and floors are vacuumed. Bulky flat-pack cardboard can be taken away for a small disposal fee.

We'll call before we go over. You can approve the extra time or stop at the original quote — no work continues without your say-so.

Every handyman is trade-tested, reference-checked and covered by £2m public liability insurance before their first booking.

Yes — we're registered as an Upper Tier waste carrier with the Environment Agency. Every job comes with a waste transfer note.

We sort at our transfer station: working furniture and electricals are donated, recyclables are separated, and only the residue goes to landfill.

Most 2–3 bed houses are cleared in a single day with a two- or three-person crew.

By volume — the space your items take up in the van, measured in cubic yards. You only pay for the space you actually use.

Yes — including all WEEE items (fridges, freezers, TVs, small appliances) which we recycle at licensed facilities.

No — as long as we can safely access the items you can leave instructions and pay by card or bank transfer afterwards.

Hazardous waste (asbestos, clinical, chemicals, tyres) and gas cylinders. For anything unusual, send a photo and we'll advise the safest route.