Privacy Policy

This Privacy Policy explains how Hello Services Ltd collects, uses and protects your personal information when you use our website, apps and services.

Introduction

At Hello Services Ltd (we, us, our), your privacy is very important to us. We are committed to protecting and respecting the privacy of all users of our websites and services.

This Privacy Policy explains what personal data we collect, how we use it, how we store it and the rights you have regarding your information. By using our services you consent to the practices described in this policy.

For the purpose of the Data Protection Act 2018 and the UK GDPR, the data controller is Hello Services Ltd, company number 12004893, registered at 121 Sandycombe Road, Richmond, TW9 2AD.

Our Commitment to Privacy

We follow these core data protection principles:

• Lawfulness, fairness and transparency: Your data is collected and processed legally and transparently.
• Purpose limitation: We only use your data for legitimate and necessary purposes.
• Data minimisation: We collect only the information needed to provide our services.
• Accuracy: We keep your information accurate and updated.
• Confidentiality and security: We protect your data with appropriate technical and organisational measures.

Information We May Collect

1. Information You Provide

We may collect the following personal information when you interact with our website or apps:

• Name, address, phone number and email address
• Account login details
• Payment details
• Photos or descriptions related to jobs or bookings
• Messages, notes or instructions added to bookings
• Survey responses or feedback
• Correspondence via email, phone or online chat

2. Information Collected Automatically

This includes:

• Device type, operating system and network information
• Location data including GPS (when you give permission)
• Usage data including app activity, logs and communication data

3. Location Services

Some features in our apps require access to your location. You will always be asked to grant permission before we use this information. You may withdraw permission at any time through your device settings.

How We Use Your Information

We use your data to:

• Manage your account
• Process bookings and enquiries
• Arrange service delivery with staff or subcontractors
• Send service notifications and updates
• Communicate about complaints, feedback or support
• Improve our website, apps and services
• Send marketing communications if you opt in
• Comply with legal obligations

We may share your contact information with our employees or subcontractors who need it to carry out the services you have booked.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data (data portability)
• Opt out of marketing communications at any time

If you wish to exercise any of your rights, email us at info@helloservices.co.uk. We aim to respond within 30 days.

You may also contact the Information Commissioner’s Office (ICO) for further guidance or to lodge a complaint.

Last updated: January 2025