Custom House Check-Out Cleaning — E16

A 2-bedroom end of tenancy clean in Custom House starts at £255 unfurnished and £285 furnished, and normally takes a two-cleaner team five to seven hours. That price includes the oven deep clean, appliance interiors, limescale removal, all cupboard interiors and internal glass, plus every parking, permit and ULEZ cost in Newham.

We guarantee the cleaning element, which is the most commonly disputed part of a check-out. If the report flags cleaning within 72 hours we return and re-clean free. We cannot cover damage, missing items or wear and tear — deposit schemes assess those separately from cleanliness.

A tenancy signed on or after 1 June 2019 cannot require you to pay for professional cleaning as a condition of the tenancy under the Tenant Fees Act 2019. What the landlord can require is that the property is returned as clean as it was at check-in. If it is not, a deduction can be claimed at check-out and evidenced against the inventory. This is general guidance, not legal advice.

Yes. Send us the check-out report within 72 hours of our visit and we return to re-clean the flagged items at no cost, usually within 48 hours. We also give you a photo record and completed checklist on the day, which resolves most Newham queries before a re-clean is needed.

No. Construction diversions, estate service roads and new blocks with booked lifts. Where London Borough of Newham operates a controlled parking zone at your address we check the hours at booking and arrange a visitor permit, a suspended bay or a dispensation ourselves. You are never asked to buy a permit and it is not added to your invoice.

Custom House is inside the ULEZ but outside the Congestion Charge zone. Our vehicles are ULEZ-compliant and any charge is already inside the fixed price.

Yes. Tell us the access process at booking and we register the team, book the service or goods lift where the managing agent requires it, and send ID and insurance documents to the concierge in advance. Key-safe and agent key release both work too.

Yes, and it matters here: London's water is hard in every borough, and scale on screens, taps and toilets is the second most common reason a check-out clean gets rejected. We use acid-safe descaler with proper contact time rather than abrasives, so chrome and glass are not scratched.

Often, yes. Genuine same-day bookings carry a £40 premium and depend on a team being free; next-day slots carry no premium at all. Call 020 3633 4555 for same-day availability — the online form covers everything from tomorrow onwards.

Yes — every street in E16, including Custom House and the neighbouring Newham areas. Boundary postcodes are covered too; enter the full postcode in the quote form and it confirms coverage instantly.

You do not need to be there — key collection, a key safe or agent key release all work. The property should be empty of your belongings and furniture where possible, because we clean inside cupboards, behind appliances and along skirtings. Utilities need to be on: no hot water or power means no proper clean.

Carpet steam cleaning is an add-on at £45 per room using hot-water extraction, and it is booked on the same visit so you get one receipt for the agent. Vacuuming and traffic-lane treatment are already included in the tenancy clean itself.

Seven to ten days is comfortable for E16, and month-end Fridays are the busiest slot in Newham by a wide margin. We can often cover a next-day booking, and same-day when a check-out moves at short notice.