Newham · E16 · Office cleaning
Office and Business Park Cleaning in Custom House, E16
Custom House runs on vehicle access rather than lift bookings, which makes machine floor work, canteen cleaning and waste segregation straightforward to schedule — and makes documented compliance the thing your site manager actually checks.
- Published specification matrix — every task, every frequency, in writing
- Scored, photographed audit every 4 weeks
- 30-day rolling notice, no lock-in and no exit fee
- Out-of-hours visits across E16 at no premium
The service, locally
Office cleaning in Custom House E16
Newham holds 14,895 local business units and 133,000 jobs, 89% of those businesses employing fewer than ten people — which is exactly why our Custom House rounds are built from several small and mid-sized contracts a night rather than one large one. The dominant employers here are retail and wholesale (15.8% of jobs), public administration (11.8% of jobs) and education (11% of jobs), so the specification leans on retail and wholesale realities: meeting rooms reset daily, washrooms serviced properly and desks left alone but sanitised.
Construction diversions, estate service roads and new blocks with booked lifts. Site barriers, gatehouse sign-in and estate security patrols, with a van parked at the door and no lift booking to worry about. For your contract that means ULEZ is inside the monthly figure and there is no Congestion Charge here, London Borough of Newham permits and suspensions are arranged and paid for by us, and the cleaner arrives with everything needed rather than parking on your account. Landmark for the driver: Custom House station and Victoria Dock.
Local commercial profileLocal commercial stock: business park units and estate offices. Access out of hours: Site barriers, gatehouse sign-in and estate security patrols, with a van parked at the door and no lift booking to worry about.
- Per visit from
- £42Per visit from
- Business units in Newham
- 14,895Business units in Newham
- Jobs per resident
- 0.38Jobs per resident
- Issue response time
- 4hrIssue response time
Contract estimate
Price your Custom House office contract in under a minute
Contract estimate
Price an office cleaning contract in Custom House E16
£884 a month + VAT
£68 per visit · 13.0 visits a month · 2–2.5 hrs on site · 1–2 cleaners
Around £10,608 a year. 11–25 desks · Three days a week.
- The most common London hybrid pattern — cleaning lands on the days the office is actually busy.
- Consumables, guaranteed sickness and holiday cover, RAMS, COSHH, insurance, travel, parking and out-of-hours scheduling are already inside this figure.
- 30-day rolling notice, no auto-renewal, rate held for twelve months.
Mobilisation
Starting a contract in Custom House from survey to first audit
- Site survey and specificationWe walk the floor with you, count desks, washrooms, kitchens and meeting rooms, note the floor finishes and agree the specification matrix line by line. Fifteen to thirty minutes, at a time that suits your day.
- Fixed written quoteYou get a per-visit rate, a monthly figure and the specification in one document, with consumables, cover, compliance and travel already inside it. Nothing is priced 'on application'.
- Mobilisation and complianceSite-specific RAMS and COSHH sheets, insurance certificates, DBS and right-to-work checks, building inductions, key or fob handover and a security protocol agreed in writing before the first shift.
- First clean with a supervisorA supervisor attends the first visit with the cleaning team, works through the matrix zone by zone and confirms the schedule, alarm codes and out-of-hours arrangements actually work in practice.
- Audits, reporting and account reviewA scored, photographed audit every 4 weeks, issues answered within 4 working hours by a named account manager, and a review whenever your headcount or hybrid pattern changes.
Contract rates
Office cleaning prices in Custom House E16
| Office size | Desks | Per visit | Monthly at 3×/week | Time on site | Team | What's included |
|---|---|---|---|---|---|---|
| Small suite or studio | Up to 10 desks | £42 | £546 | 1–1.5 hrs | 1 cleaner | Desks and touch points sanitised, bins emptied and relined, kitchen or tea point wiped down and dishwasher run, one washroom serviced and restocked, floors vacuumed and hard floors mopped, glass door and reception panel spot-cleaned. |
| Single-floor SME office | 11–25 desks | £68 | £884 | 2–2.5 hrs | 1–2 cleaners | Everything above plus meeting rooms reset, breakout seating and soft furnishings, up to two washrooms with consumables managed, kitchen appliances inside and out on rotation, internal glazing and partition smears, and a logged security check on the way out. |
| Multi-room commercial floor | 26–50 desks | £118 | £1534 | 3–4 hrs | 2 cleaners | Reception and client-facing areas to a visitor standard, all meeting and focus rooms, washroom blocks serviced twice where usage demands, kitchens and canteen areas, hard-floor traffic routes machine-cleaned on rotation, and a monthly scored audit. |
| Whole floor or headquarters | 51–100 desks | £195 | £2535 | 4–6 hrs | 2–4 cleaners | Zoned specification with a named supervisor on site, reception, hospitality and client suites, full washroom and shower provision, waste segregated to your building's streams, periodic works scheduled into the contract, and monthly management reporting. |
| Multi-floor or multi-site contract | 100+ desks | £340 | £4420 | 6+ hrs | 4+ cleaners | Site-specific method statement, TUPE handled where an incumbent team transfers, day porters through core hours, out-of-hours deep-clean programme, KPI dashboard with audit scores, and a single account manager across every site. |
All prices are in GBP and exclude VAT. Commercial contracts are invoiced through the company at 20% VAT, which VAT-registered businesses reclaim. Every quote is issued against a purchase-order reference where you need one, with 14-day payment terms as standard and monthly invoicing in arrears.
Why Hello Services
What an office cleaning contract in Custom House actually gets you
Documented compliance your site manager will accept
Site-specific RAMS, COSHH files on site, PPE appropriate to the unit, and induction records held against every cleaner working on the Custom House estate.
Welfare, canteen and hard floors at scale
Rotary scrubbing, spray-burnishing and extraction machinery come as standard rather than as a special visit, because business park floors are square metres, not rooms.
Scored audits every 4 weeks
A supervisor walks the site against the matrix, scores each zone, photographs anything below standard and sends you the report with what was done about it. It is the evidence trail your landlord, auditor or head office asks for.
30-day rolling notice
No twelve-month lock-in, no automatic renewal and no exit fee. Rates are held for twelve months from the start date, and the contract continues because it works rather than because you signed something.
Compliance pack before the first shift
Site-specific RAMS, COSHH data sheets for every product, £5m public liability and £10m employers' liability certificates, right-to-work checks and DBS where the site needs it — issued as a pack, not chased out of us.
A published specification, not a promise
Every task in your contract is written down with the frequency next to it, and the same matrix is what the supervisor scores at each audit. If a line is not on the matrix, you are not paying for it — and if it is, it happens on every Custom House visit.
The published specification
Every task, every zone with the frequency in writing
| Zone | Task | Frequency | What that means on site |
|---|---|---|---|
| Workstations | Desks, touch points and screens | Every visit | Clear desk areas sanitised, phones, keyboards and mice wiped with a screen-safe product, monitor arms and desk edges dusted. Papers are never moved or read. |
| Workstations | Bins emptied, relined and segregated | Every visit | Desk and communal bins emptied to your building's streams, liners replaced, and recycling kept separate rather than bagged together at the last minute. |
| Workstations | Under-desk vacuuming and cable trays | Weekly | Vacuum under and behind desks, cable trays and floor boxes dusted, chair bases and castors cleaned. |
| Reception and client areas | Reception desk, seating and entrance glass | Every visit | The first thing a visitor sees, done first: desk polished, seating wiped, entrance glass and door furniture cleaned to a streak-free finish, mats vacuumed or shaken out. |
| Reception and client areas | Meeting rooms reset | Every visit | Tables cleaned, chairs squared, whiteboards wiped where marked 'clean', glasses and cups cleared, AV remotes and table boxes sanitised. |
| Washrooms | Full washroom service and restock | Every visit | WCs, urinals, basins, taps and mirrors cleaned and disinfected, cubicle doors and touch points sanitised, floors mopped with a dedicated washroom mop, and soap, paper and hand towels restocked from our stock, not yours. |
| Washrooms | Sanitary and nappy waste units | Monthly | Serviced and exchanged on a documented schedule with duty-of-care transfer notes filed against your account. |
| Washrooms | Descale, grout and dispenser deep clean | Quarterly | Limescale removed from taps, spouts and WC pans, tile grout scrubbed, dispensers stripped and cleaned inside. |
| Kitchens and breakout | Worktops, sinks, appliances outside | Every visit | Worktops cleared and sanitised, sink and taps descaled and polished, fridge, microwave, kettle and coffee machine exteriors cleaned, dishwasher loaded and run. |
| Kitchens and breakout | Fridge and microwave interiors | Monthly | Interiors emptied on a notified date, shelves and seals cleaned, out-of-date items removed with your consent, and the cupboard fronts and handles done at the same time. |
| Floors | Vacuum carpet and mop hard floors | Every visit | All traffic routes and open-plan carpet vacuumed, hard floors dust-mopped then damp-mopped with the correct product for the finish — no bleach on wood or resin. |
| Floors | Machine scrub, buff or spray-burnish | Quarterly | Hard floors machine-cleaned and re-finished on a scheduled visit so the traffic lanes do not go dull between contract renewals. |
| Floors | Carpet hot-water extraction | Not included | Quoted as a periodic add-on and scheduled out of hours, because carpets need drying time no daily contract can absorb. |
| General | Internal glass, partitions and doors | Weekly | Partition glass, meeting-room fronts and door panels de-smeared, frames and handles sanitised. |
| General | High and low dusting | Monthly | Ledges, sills, picture rails, vents and light fittings dusted, along with skirtings, radiator tops and the tops of cabinets and lockers. |
| General | External window cleaning | Not included | Anything above ground floor needs access equipment and its own method statement, so it is quoted separately rather than promised inside a daily rate. |
| Compliance | Consumables managed and reordered | Every visit | Stock levels checked every visit and topped up before you notice, invoiced at cost or bundled into a fixed monthly figure — your choice. |
| Compliance | Scored audit and photo report | Monthly | A supervisor walks the site, scores it against this matrix and sends the report with photographs and any corrective actions taken. |
What this contract deliberately does not cover
- External window cleaning above ground-floor level — quoted separately with its own access plan and method statement.
- Kitchen extract and ductwork cleaning to TR19 — a specialist certificated job we will refer you to rather than pretend to cover.
- Clinical or category-B waste collection — dental, medical and laboratory streams need a licensed carrier.
- Builders and post-refurbishment cleans — a different scope entirely, quoted through our after builders cleaning service.
- IT decommissioning, confidential paper shredding and archive removal, unless added as a scheduled periodic task.
Add-ons and local costs
What can change the price in Custom House and what never does
| Add-on | From | Basis | Detail |
|---|---|---|---|
| Consumables managed end to end | Included | included | Soap, hand towels, toilet tissue, bin liners and washroom fresheners monitored every visit and restocked before they run out. Invoiced at cost or folded into a fixed monthly figure. |
| Compliance pack: RAMS, COSHH, insurance | Included | included | Site-specific risk assessment and method statement, COSHH data sheets for every product, £5m public liability and £10m employers' liability certificates, and right-to-work checks on every cleaner. |
| Day porter or housekeeper hours | £16 | per hour | A presence through core hours for washroom checks, meeting-room turnarounds, kitchen resets, deliveries and spillages. Priced by the hour with a two-hour minimum. |
| Washroom hygiene and sanitary disposal | £9 | per unit / month | Sanitary and nappy bins supplied, serviced and exchanged on a documented schedule, with duty-of-care transfer notes filed against your account. |
| Carpet hot-water extraction | £2.4 | per m² | Pre-spray, agitation and extraction with fast-dry settings, scheduled out of hours so the floor is usable the next morning. Traffic-lane and spot treatment included. |
| Hard floor scrub, buff or re-seal | £2.9 | per m² | Rotary scrub and extraction, spray-burnishing on sealed floors, or strip and re-seal on vinyl and safety flooring, always with the correct product for the finish. |
| Internal and reachable external glazing | £95 | per visit | Partition glass, atrium screens and reachable external panes cleaned with pure-water poles where access allows, on a monthly or quarterly cycle. |
| Kitchen and canteen deep clean | £165 | per visit | Appliance interiors, cupboard interiors and fronts, splashbacks degreased, floor edges and under-unit voids cleared, and a food-safe sanitiser finish on all preparation surfaces. |
| Touch-point sanitisation programme | £28 | per visit | A second sanitising pass across handles, rails, lift buttons, door plates, shared desks and hot-desk peripherals, logged so you can evidence it during illness peaks. |
| Recycling and waste stream management | £45 | per month | Segregation into your building's streams, bin-store presentation on collection days, and a documented duty-of-care trail for anything we remove. |
| Out-of-hours or weekend scheduling | Included | included | Evenings, early mornings and weekends at no premium on contracts of two visits a week or more — most London offices are cleaned outside core hours anyway. |
| Guaranteed sickness and holiday cover | Included | included | A briefed relief cleaner attends on the same schedule when your regular cleaner is off. You are never told the visit is cancelled. |
- Access and out-of-hours entry
- Site barriers, gatehouse sign-in and estate security patrols, with a van parked at the door and no lift booking to worry about. We build that into the schedule rather than charging for the time it takes.
- Parking, permits and charging zones
- Construction diversions, estate service roads and new blocks with booked lifts. Newham sits outside the Congestion Charge zone and inside ULEZ. Permits, suspensions and ULEZ are inside your monthly figure — never added later.
- Building type
- Business park units and campus buildings with generous vehicle access, single-tenant floors, trade counters and warehouse-attached offices with staff welfare areas. That decides the specification weighting, not a generic price per square foot.
- Who signs it off
- Facilities and HSE managers who expect RAMS, COSHH data sheets and a documented audit trail before anyone is on site. We quote in the format your finance team needs, with a purchase-order reference where required.
- Local business density
- 14,895 local business units in Newham, 89% of them micro businesses with fewer than ten staff — so our teams are already working within a few streets of you most evenings.
- Contract terms
- 30-day rolling notice, no auto-renewal and no exit fee. Rates are held for twelve months from the start date.
This building stock
Where a contract earns its keep in Custom House estate units and welfare areas
Welfare areas, canteens and locker rooms
Heavy use, boots and food waste in one room. Surfaces are food-safe sanitised, floors machine-cleaned, and bins segregated and taken to the estate's stores rather than left by the door.
Office-to-warehouse thresholds
Dust and debris travel across the threshold every time the door opens. That transition strip, the door furniture and the first stretch of office floor get an extra pass on every visit.
Carpet traffic lanes and entrance matting
Soil arrives on shoes and stops in the first six metres. Matting is lifted and vacuumed underneath, and traffic lanes are rotated into the periodic extraction programme before they go visibly grey.
Under-desk floors and cable trays
The area nobody vacuums because chairs are in the way. Chairs get moved on the weekly pass, cable trays and floor boxes dusted, and chair castors cleaned so they stop marking the floor.
Washroom touch points, not just the pans
Cubicle locks, door plates, dispenser buttons, taps and the back of the seat are what people notice and what spreads illness. They get a dedicated colour-coded cloth and an EN 1276 sanitiser on every visit.
Kitchen sink traps, fridge seals and the coffee machine
The smell in an office kitchen almost always comes from the plughole, the fridge seal or the drip tray. All three are on the schedule rather than waiting for someone to complain.
Coverage
Office cleaning around Custom House E16
Nearby areas we also clean offices in
- Office cleaning in Canning TownE16 · under ½ mileE16
- Office cleaning in Royal DocksE16 · under ½ mileE16
- Office cleaning in North Woolwich and SilvertownE16 · under ½ mileE16
- Office cleaning in PlaistowE13 · 1.2 milesE13
- Office cleaning in Canary WharfE14 · 2.1 miles · Tower HamletsE14
- Office cleaning in Isle of DogsE14 · 2.1 miles · Tower HamletsE14
- Office cleaning in Greenwich PeninsulaSE10 · 2.2 miles · GreenwichSE10
- Office cleaning in StratfordE15 · 2.4 milesE15
Related services
Other cleaning we run in Custom House E16
Jet washing
Entrances, service yards and bin stores around Custom House — the part of the building your visitors walk over before they reach reception.
End of tenancy cleaning
Handing a E16 office or flat back to a landlord? The dilapidations-standard clean, worked against the schedule of condition.
One-off deep cleaning
A single restorative clean for an Custom House workplace before a contract starts, an inspection, or a return-to-office date.
Oven and appliance cleaning
Office kitchens, canteens and staff microwaves in E16 stripped and cleaned properly rather than wiped.
Commercial cleaning
Retail, hospitality and mixed-use premises around Custom House cleaned to a programme with the same out-of-hours access and reporting.
After builders cleaning
Fitting out or refurbishing a E16 floor? The post-construction clean that hands it back at occupancy standard before your contract starts.
About the area
Custom House in context
Regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. Custom House station and Victoria Dock is the local landmark, and Custom House (Elizabeth line, DLR) is how most of the workforce arrives — which is also why our teams reach Custom House without a van where a contract does not need one.
Commercially, Custom House is best described as custom house business park and estates: Business park units and campus buildings with generous vehicle access, single-tenant floors, trade counters and warehouse-attached offices with staff welfare areas.
The numbers behind that: Newham holds 14,895 local business units and 133,000 jobs, with retail and wholesale (15.8% of jobs), public administration (11.8% of jobs) and education (11% of jobs) leading the employment mix and 89% of businesses employing fewer than ten people. Against 351,036 residents that is a workday ratio of 0.38, which is what decides how heavily the washrooms, kitchens and traffic routes here are used.
Getting in and out is the other half of the job. Site barriers, gatehouse sign-in and estate security patrols, with a van parked at the door and no lift booking to worry about. Construction diversions, estate service roads and new blocks with booked lifts. London Borough of Newham permits are arranged and paid for by us, and ULEZ is inside the monthly figure and there is no Congestion Charge here.
- Postcode districts
- E16
- Commercial district
- Custom House business park and estates
- Nearest station
- Custom House (Elizabeth line, DLR)
- Building stock
- Business park units and campus buildings with generous vehicle access, single-tenant floors, trade counters and warehouse-attached offices with staff welfare areas.
- Who signs the contract
- Facilities and HSE managers who expect RAMS, COSHH data sheets and a documented audit trail before anyone is on site.
- Charging zones
- ULEZ only
Area at a glance
Custom House E16 by the numbers
Who lives here and what they live in decides how a clean is priced and how long it takes. These are the published figures for Newham, not estimates.
351,036
Residents
Newham, Census 2021
115,511
Households
Median age 32
Flats vs houses
Residents by sex
Single-person households
23.4%
Privately rented
38.5%
- Median age
- 32
- Owner-occupied
- 33.2%
- Social rented
- 28%
- Postcode districts
- E16
- Nearest station
- Custom House
- Parking
- CPZ + ULEZ
Source: ONS Census 2021, borough totals via Nomis (table TS008, TS041, TS007A, TS044, TS054, TS003). Figures describe the whole borough, the smallest area ONS publishes every one of these tables for. Coordinates for the E16 district: 51.5103, 0.0301 — Outward postcode centroid, postcodes.io (Ordnance Survey Open Data).
Questions
Custom House E16 office cleaning questions, answered
Contracts start at £42 per visit for a suite of up to ten desks and are priced by desk count, washrooms, kitchens and frequency — not by a guessed rate per square foot. A typical Custom House office of 11–25 desks cleaned three evenings a week works out around £884 a month plus VAT, with consumables, cover, travel, parking and products already inside that figure. You get the per-visit rate, the monthly figure and the full specification in one written quote.
Yes, and at no premium on contracts of two visits a week or more. Most E16 offices are cleaned between 18:00 and 22:00 or before 08:00. Site barriers, gatehouse sign-in and estate security patrols, with a van parked at the door and no lift booking to worry about. We agree the window, the access route and the security protocol in writing during mobilisation, then the same team works that slot every visit.
Yes. Gatehouse sign-in, site inductions, PPE, permit-to-work and estate-specific waste rules around Custom House are all handled before the first shift, and induction records are held against every cleaner attending the site.
Everything on the published specification matrix on this page: desks and touch points, bins emptied and segregated, washrooms serviced and restocked, kitchens and breakout areas, meeting rooms reset, and floors vacuumed or mopped every visit — with weekly, monthly and quarterly tasks layered on top. External window cleaning above ground floor, TR19 extract cleaning and clinical waste are deliberately excluded and quoted separately rather than hidden in a rate.
A briefed relief cleaner attends on the same schedule to the same specification. Cover is inside your contract price, so a visit is never cancelled and you are never asked to pay extra for it.
There is no minimum term and no automatic renewal. The agreement runs on 30 days' rolling notice either way, with no exit fee, and your rate is held for twelve months from the start date.
Yes. Soap, toilet tissue, hand towels, bin liners and washroom fresheners are checked every visit and restocked from our stock before they run out. You can have them invoiced at cost or bundled into a single fixed monthly figure — most offices choose the fixed figure so the budget never moves.
A supervisor audits the site against the matrix every 4 weeks, scores each zone and sends you a photographed report with any corrective actions. Between audits, anything you raise is answered by a named account manager within 4 working hours.
Yes — every area in Newham has its own page, and we run existing rounds through the borough most evenings. Multi-site businesses with offices in more than one borough are handled on a single contract, single invoice and single account manager.
Yes. Where an incumbent contractor's staff transfer, we handle the TUPE consultation, employment checks and payroll transition, and keep the people your team already knows on site through the change.
Yes. Quotes are issued against your purchase-order reference where you need one, invoicing is monthly in arrears with 14-day terms as standard, and everything is plus VAT at 20% so a VAT-registered business reclaims it.
Construction diversions, estate service roads and new blocks with booked lifts. We arrange and pay for any London Borough of Newham permit or suspension, and ULEZ is inside the monthly figure and there is no Congestion Charge here. Nothing to do with getting our van and equipment to your door appears on your invoice.
Yes. £5m public liability and £10m employers' liability, with certificates issued as part of the mobilisation pack alongside a site-specific risk assessment and method statement, COSHH data sheets for every product used, and right-to-work checks on every cleaner. Buildings around Custom House that require a contractor induction or permit-to-work get that completed before the first shift.
Sources: ONS UK Business Counts — local units by industry and employment size band, 2024 (Nomis NM_141_1); ONS Business Register and Employment Survey, 2022 (Nomis NM_189_1). Business and employment figures describe the whole borough, the smallest geography ONS publishes both series for. Resident population is ONS Census 2021. Source: ONS Census 2021, borough totals via Nomis (table TS008, TS041, TS007A, TS044, TS054, TS003). Figures describe the whole borough, the smallest area ONS publishes every one of these tables for.
Start an office cleaning contract in Custom House E16
Written specification, fixed monthly figure, a scored audit every 4 weeks and 30 days' rolling notice. Call 020 3633 4555 or book a site survey online.