Census 2021 puts Custom House at 3,330 households with a median age of 32.9. The post-war stock is social-housing-led, which is why 50% houses and 50% flats need different handling in E16.
Private renting sits at 24% and owner-occupation at 26%; the first group books green waste removal at short notice, the second plans it.
Custom House substrates run to precast concrete panels and dense blockwork; locally that also means often with surface conduit — a median age of 33 in this neighbourhood shapes what gets ordered here. Nothing is drilled until the wall has been sounded, because in E16, drilling blind into a panel with reinforcement or a buried cable behind it — with 49% social-rented stock locally, block access is agreed with the estate office first is the mistake that costs a E16 customer twice.
Anyone who knows Custom House knows the pattern near Custom House station and Victoria Dock: regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. We plan the E16 visit around it. Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
On access, construction diversions, estate service roads and new blocks with booked lifts — one reason two crew and a Luton on most garden clearances; three crew and a tipper where the load is mainly soil, turf or rubble and weight rather than volume decides the run. Fitters travelling in use Custom House (Elizabeth line, DLR).