Crew sized to the job
Two crew and a Luton for a studio or one-bed; three crew and a second van on two- and three-bedroom apartments or any duplex. Construction diversions, estate service roads and new blocks with booked lifts.
Newham · E16 · Flat and apartment clearance
Same-week slots · Fully insured · Local Custom House fitters · Fixed written pricesCustom House E16 is a regular stop on our Newham round. Regeneration streets between the docks and Canning Town, transformed by the Elizabeth line, so flat and apartment clearance here is quoted on the street the job is on — from £140, in writing, with insured fitters, every fixing torqued, and the flat-pack packaging taken away.


Overview
Booked mostly by social-housing-led households around Custom House, flat and apartment clearance here covers supply-free fitting from £140. With 50% of Custom House's 3,330 homes in flats, lift access and stair carries in E16 shape the slot length we hold.
How it works
Step 1
A short video of each room and a note of the floor is enough for a fixed price on most London flats.
Step 2
We contact the block manager or concierge about the lift, the loading bay and the permitted hours before the day.
Step 3
Hall, lift lobby and communal stairs sheeted, because damage to a shared area is the one thing a block will charge back.
Step 4
Room by room: keep pile set aside, reusable items separated, the rest dismantled and barrowed out.
Step 5
Usable contents to a reuse partner, the balance split by stream, transfer note handed to you on site.
Why choose us
Two crew and a Luton for a studio or one-bed; three crew and a second van on two- and three-bedroom apartments or any duplex. Construction diversions, estate service roads and new blocks with booked lifts.
Same-week across every borough, with next-day cover common on studios and single-room clears where a check-out date is fixed. Custom House (Elizabeth line, DLR) is the nearest station, so a E16 visit rarely needs a whole morning set aside.
We expect often with surface conduit — and precast concrete panels and dense blockwork — with 49% social-rented stock locally, block access is agreed with the estate office first in E16, and we carry the anchors, through-fixings and long bits that match. The mistake we spend most time undoing here is drilling blind into a panel with reinforcement or a buried cable behind it on these streets — which is why London Borough of Newham kerb rules get settled before the van is loaded.
Registered waste carrier working to duty-of-care rules. Upholstered items go into the POPs stream, mattresses to a licensed shredding facility and WEEE to an approved treatment site, with a transfer note issued in your name for every load.
Fixed prices
| Job | From | Typical time | What sets the price |
|---|---|---|---|
| Studio or single room clear | £140 | 1–2 hrs | Priced on the volume that leaves the door rather than the hours on site, so a tight studio is never charged as a full flat. |
| One-bedroom flat, part clear | £220 | 2–3 hrs | Furniture and loose contents from one or two rooms, dismantled where a shared stairwell will not take them whole. |
| One-bedroom flat, full clear | £320 | 3–4 hrs | Everything out including kitchen contents, with the lift or loading bay booked with the block manager first. |
| Two-bedroom flat, full clear | £450 | 4–6 hrs | Two bedrooms plus reception and kitchen: usually a full Luton load and a second run to the transfer station. |
| Three-bedroom apartment or maisonette | £620 | 1 day | Split-level and duplex layouts add a second carry stage, and the load routinely fills more than one van. |
| End-of-tenancy strip-out to bare shell | £380 | 3–5 hrs | Landlord and agent work to a check-out deadline, with photographs and the transfer note issued the same day. |
Studio or single room clear
£140 · 1–2 hrs
Priced on the volume that leaves the door rather than the hours on site, so a tight studio is never charged as a full flat.
One-bedroom flat, part clear
£220 · 2–3 hrs
Furniture and loose contents from one or two rooms, dismantled where a shared stairwell will not take them whole.
One-bedroom flat, full clear
£320 · 3–4 hrs
Everything out including kitchen contents, with the lift or loading bay booked with the block manager first.
Two-bedroom flat, full clear
£450 · 4–6 hrs
Two bedrooms plus reception and kitchen: usually a full Luton load and a second run to the transfer station.
Three-bedroom apartment or maisonette
£620 · 1 day
Split-level and duplex layouts add a second carry stage, and the load routinely fills more than one van.
End-of-tenancy strip-out to bare shell
£380 · 3–5 hrs
Landlord and agent work to a check-out deadline, with photographs and the transfer note issued the same day.
Domestic prices are the total you pay; landlord, agent, block manager and probate invoices are plus VAT. Dismantling, the carry down stairs or through a lift lobby, and the waste transfer note are all included. Where a bay suspension, permit, ULEZ or Congestion Charge applies it is itemised in the written quote.
Scope
This was my second job for Hello services and I was delighted to have Adam and Sultan back again. I had furniture assembly and clearance work to be done, and again it was done very professionally to a very high standard, and with absolute politeness at all times. They did an excellent job yet again… Read in full →
Sultan assembled our new wardrobe. Really good service. Was also able to find clearance through them. Both services were good
The guys arrived prompt at 9 am . Sorry I’m rubbish at names but I remember the one guys initials were AB . He really worked hard . Both guys were very polite and were happy to pop back up the stairs to finish dusting the bedrooms surfaces that were missed . Not one moan… Read in full →
Read all 11 Clearance and waste removal reviews across the UK →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.
Coverage
Also in this area
Green waste, decking, sheds and hard landscaping taken away and split for composting.
Desks, chairs, racking and IT stripped out of a let unit with WEEE evidence.
Single items, builders' waste and part-loads across the borough.
The property cleaned before your things arrive, not around them.
Local moving crews working from the same borough, not across the city.
Working in Custom House
Census 2021 puts Custom House at 3,330 households with a median age of 32.9. The post-war stock is social-housing-led, which is why 50% houses and 50% flats need different handling in E16.
24% of households rent privately and 26% own, which is why flat and apartment clearance demand here peaks around tenancy changeovers and completion dates.
Custom House substrates run to often with surface conduit — and precast concrete panels and dense blockwork — with 49% social-rented stock locally, block access is agreed with the estate office first. Nothing is drilled until the wall has been sounded, because drilling blind into a panel with reinforcement or a buried cable behind it on these streets — which is why London Borough of Newham kerb rules get settled before the van is loaded is the mistake that costs a E16 customer twice.
Anyone who knows Custom House knows the pattern near Custom House station and Victoria Dock: regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. We plan the E16 visit around it. Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
Getting to the door matters as much as the job: construction diversions, estate service roads and new blocks with booked lifts. Custom House (Elizabeth line, DLR) is the nearest station, and two crew and a Luton for a studio or one-bed; three crew and a second van on two- and three-bedroom apartments or any duplex.
Area at a glance
Who lives in Custom House and what they live in decides how flat and apartment clearance is quoted and how long a visit takes. These are the published Census 2021 figures for the Custom House neighbourhood itself — not Newham-wide averages, and not estimates.
9,552
Residents
Custom House neighbourhood, Census 2021
3,330
Households
Median age 32.9
Flats vs houses
Residents by sex
Single-person households
26%
Privately rented
24.4%
Source: ONS Census 2021 via Nomis (TS008, TS041, TS007A, TS044, TS054, TS003), MSOA geography. Figures cover the ONS neighbourhood Custom House (E02000749) — the published geography that covers Custom House, not the whole borough. Neighbourhood names: House of Commons Library MSOA Names (OGL). Coordinates for the E16 district: 51.5103, 0.0301 — Outward postcode centroid, postcodes.io (Ordnance Survey Open Data).
Studio or single room clear starts at £140 in Custom House on Newham bookings — and 24% of E16 homes being privately rented, with Newham parking rules in play, and every job is quoted as a fixed written price before a fitter is booked. Volume leaving the flat, the floor it is on and the building's access rules set the price in this 50% flats neighbourhood, with 26% one-person households here. A tenth-floor flat with a booked goods lift is cheaper to clear than a third-floor walk-up holding the same contents for Custom House (E16) addresses, with this being London Borough of Newham territory.
Yes — IKEA, Argos, Wayfair, Made and independent brands are all built to the manufacturer's instructions for Custom House (E16) addresses, with a median age of 33 in this neighbourhood. We are independent of every retailer; the names simply describe what we assemble in Custom House most weeks in this 50% flats neighbourhood, with 3,330 households on this patch.
5–2 hours. Sliding-door and corner wardrobes take two to four times as long because the tracks have to be dead level on Newham bookings, with this being a short walk from Custom House (Elizabeth line, DLR).
That is exactly why we build in the room it will live in on the Custom House rounds. With 50% of Custom House homes being flats, narrow hallways and tight turns are the norm on E16 jobs — and 26% one-person households here, with a median age of 33 in this neighbourhood, so anything that will not pass a doorway once assembled is built where it stands.
All three. With 24% of Custom House privately rented and 26% owner-occupied, roughly half the E16 diary is agent- or landlord-instructed and invoiced separately from the person at the door on E16 jobs — and 3,330 households on this patch, with this being a short walk from Custom House (Elizabeth line, DLR).
Custom House station and Victoria Dock is the marker we route to in Custom House, with 50% of Custom House homes being houses, and construction diversions, estate service roads and new blocks with booked lifts. A E16 slot added to an existing Newham round usually lands the same week rather than the next for Custom House (E16) addresses, with Custom House station and Victoria Dock a few streets away.
Same-week across every borough, with next-day cover common on studios and single-room clears where a check-out date is fixed for Custom House (E16) addresses, with 50% of Custom House homes being houses. Custom House sits close to Custom House (Elizabeth line, DLR) in Custom House, with 49% social-rented stock nearby — and 26% one-person households here, so we can usually add a E16 job to an existing Newham round at short notice.
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Wardrobes, beds and kitchen units built and levelled the same day.
Free quote · 1-hour reply
Two ways to go: price it yourself on the quote page, or pick a slot on the live booking calendar. Custom House E16 jobs are confirmed in writing before anyone travels, and the same crew covers the rest of newham.
No deposit is taken until the price and slot are confirmed in writing.