Booked around your day
Most borough bookings are covered within 48 hours, and same-day slots are usually available before 10am. Custom House (Elizabeth line, DLR) is the nearest station, so a E16 visit rarely needs a whole morning set aside.
Newham · E16 · Clearance services
Same-week slots · Fully insured · Local Custom House fitters · Fixed written pricesWe provide clearance services in Custom House E16 for houses and flats around Custom House station and Victoria Dock. From £45, quoted in writing before the visit, with standard crews are two people with a 3.5-tonne Luton; bigger clears run two vans or return the same day rather than overfilling Floors and stairwells are protected before anything is carried out.


Overview
Booked mostly by social-housing-led households around Custom House, clearance services here covers supply-free fitting from £45. With 50% of Custom House's 3,330 homes in flats, lift access and stair carries in E16 shape the slot length we hold.
How it works
Step 1
Send photos of each room or a walk-through video and you get a fixed price, not a per-hour guess.
Step 2
Volume, tip charges, permits and any access cost itemised in one figure with the waste-carrier licence number on it.
Step 3
Anything reusable is set aside for reuse or charity before the rest is loaded.
Step 4
The crew carries everything out; you never need to move items to the kerb.
Step 5
Waste transfer note with the site, weight and date arrives by email the same day.
Why choose us
Most borough bookings are covered within 48 hours, and same-day slots are usually available before 10am. Custom House (Elizabeth line, DLR) is the nearest station, so a E16 visit rarely needs a whole morning set aside.
We expect often with surface conduit, over precast concrete panels and dense blockwork, which is why London Borough of Newham kerb rules get settled before the van is loaded in E16, and we carry the anchors, through-fixings and long bits that match. The mistake we spend most time undoing here is Custom House gives us drilling blind into a panel with reinforcement or a buried cable behind it, which is what a 50% flat share across the ONS neighbourhood covering Custom House actually produces.
We are a registered upper-tier waste carrier and issue a waste transfer note for every load — the document that protects you from a fly-tipping fine if your waste is later found dumped.
Standard crews are two people with a 3.5-tonne Luton; bigger clears run two vans or return the same day rather than overfilling. Construction diversions, estate service roads and new blocks with booked lifts.
Fixed prices
| Job | From | Typical time | What sets the price |
|---|---|---|---|
| Single item collection | £45 | 20–40 min | One sofa, mattress or fridge carried out and weighed in at a licensed transfer station. |
| Quarter-load (approx. 3 cubic yards) | £120 | 45–75 min | Priced on volume in the van plus tip weight, not on how long the crew is on site. |
| Half-load (approx. 6 cubic yards) | £200 | 1–2 hrs | A typical garage or one-bedroom flat clear-out including loose bagged waste. |
| Full Luton load (approx. 12 cubic yards) | £380 | 2–4 hrs | Full van, two crew, transfer-station charge and the waste transfer note included. |
| Fridge, freezer or air-con unit | £65 | 20–30 min | Gas-containing appliances go to a WEEE-permitted site, which charges per unit. |
| Garden or builders' waste, per cubic yard | £70 | By volume | Soil, rubble and hardcore are heavy: those loads are capped by weight, not space. |
Single item collection
£45 · 20–40 min
One sofa, mattress or fridge carried out and weighed in at a licensed transfer station.
Quarter-load (approx. 3 cubic yards)
£120 · 45–75 min
Priced on volume in the van plus tip weight, not on how long the crew is on site.
Half-load (approx. 6 cubic yards)
£200 · 1–2 hrs
A typical garage or one-bedroom flat clear-out including loose bagged waste.
Full Luton load (approx. 12 cubic yards)
£380 · 2–4 hrs
Full van, two crew, transfer-station charge and the waste transfer note included.
Fridge, freezer or air-con unit
£65 · 20–30 min
Gas-containing appliances go to a WEEE-permitted site, which charges per unit.
Garden or builders' waste, per cubic yard
£70 · By volume
Soil, rubble and hardcore are heavy: those loads are capped by weight, not space.
Domestic prices are the total you pay. Landlord and commercial invoices are quoted plus VAT at 20%. Where a permit, bay suspension, ULEZ or Congestion Charge applies it is itemised in the written quote before the crew is booked, never added afterwards.
Scope
The guys arrived prompt at 9 am . Sorry I’m rubbish at names but I remember the one guys initials were AB . He really worked hard . Both guys were very polite and were happy to pop back up the stairs to finish dusting the bedrooms surfaces that were missed . Not one moan… Read in full →
Really pleased to have used Hello Services. We had a shed we needed assembling, and Adam made sure it went up smoothly. It was such a relief to see him assess the base, judge what needed doing, and then at the end of the day a brand new shed was standing strong and tall in… Read in full →
Hannah and her friend were friendly and thoughtful. They were very professional and hard working. They also turned a junk room into a nice bedroom. I cannot thank them or praise them enough.
Read all 11 Clearance and waste removal reviews across the UK →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.
Coverage
Also in this area
Whole-property clears, probate and end-of-tenancy strip-outs, sorted room by room.
When the load is moving somewhere rather than going to a transfer station.
Local moving crews working from the same borough, not across the city.
A van and driver for the load you have, priced by size rather than by guesswork.
Working in Custom House
Custom House E16 is post-war and social-housing-led: 50% of homes here are flats and 50% are houses, across 3,330 households (ONS Census 2021).
The social-housing-led mix here (26% owned, 24% privately rented) means a E16 diary swings between short-notice tenancy deadlines and appointments set a fortnight out.
Walls are often with surface conduit, over precast concrete panels and dense blockwork, which is why London Borough of Newham kerb rules get settled before the van is loaded, so the fixing that matters in Custom House is chosen on site — the usual failure here is Custom House gives us drilling blind into a panel with reinforcement or a buried cable behind it, which is what a 50% flat share across the ONS neighbourhood covering Custom House actually produces.
Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it. What shapes the job more is the neighbourhood itself — regeneration streets between the docks and Canning Town, transformed by the Elizabeth line — which is why a E16 quote is not a Newham average.
Construction diversions, estate service roads and new blocks with booked lifts. Nearest station is Custom House (Elizabeth line, DLR), and standard crews are two people with a 3.5-tonne Luton; bigger clears run two vans or return the same day rather than overfilling.
Area at a glance
Who lives in Custom House and what they live in decides how clearance services is quoted and how long a visit takes. These are the published Census 2021 figures for the Custom House neighbourhood itself — not Newham-wide averages, and not estimates.
9,552
Residents
Custom House neighbourhood, Census 2021
3,330
Households
Median age 32.9
Flats vs houses
Residents by sex
Single-person households
26%
Privately rented
24.4%
Source: ONS Census 2021 via Nomis (TS008, TS041, TS007A, TS044, TS054, TS003), MSOA geography. Figures cover the ONS neighbourhood Custom House (E02000749) — the published geography that covers Custom House, not the whole borough. Neighbourhood names: House of Commons Library MSOA Names (OGL). Coordinates for the E16 district: 51.5103, 0.0301 — Outward postcode centroid, postcodes.io (Ordnance Survey Open Data).
Single item collection starts at £45 in Custom House on Newham bookings, with 3,330 households on this patch, and every job is quoted as a fixed written price before a fitter is booked. Volume and weight set the price. Access adds to it: stairs above the second floor with no lift, red-route frontages and permit-only bays are the three things that move a London quote for Custom House (E16) addresses — and a median age of 33 in this neighbourhood, with Newham parking rules in play.
A quarter-load starts at £120 and a half-load at £200, priced on the volume in the van rather than the hour on Newham bookings, with 26% one-person households here. Loads collected around Custom House station and Victoria Dock are usually quoted from photos in this 50% flats neighbourhood — and 50% of Custom House homes being houses, with 49% social-rented stock nearby, so the figure you are given before the crew leaves is the figure you pay.
Often, yes. London Borough of Newham runs permit-only bays across much of Custom House for Custom House (E16) addresses — and Newham parking rules in play, with this being London Borough of Newham territory, and where a suspension is needed we arrange it and itemise the cost in the quote instead of adding it afterwards.
Yes. 50% of homes here are flats, with 26% one-person households here, so lift bookings, shared stairwells and porter sign-in are routine for us — tell us the floor and whether there is a lift and the crew size is set for it on the Custom House rounds — and 3,330 households on this patch.
Every load comes with a waste transfer note emailed the same day, naming the transfer station, weight and date around Custom House (Elizabeth line, DLR), with 50% of homes here being flats. With 24% of Custom House homes privately rented, that document is what most letting agents ask for at check-out across E16, with this being London Borough of Newham territory.
Hazardous waste — asbestos, paint tins, solvents, gas bottles and clinical waste need a specialist carrier; Structural demolition or removal of anything fixed to the building; Loft or cellar clears where the access is unsafe until it has been surveyed on the Custom House rounds, with 26% owner-occupation locally — and 50% of homes here being flats. Anything outside that scope is quoted separately so the Custom House E16 price you agree is the price you pay on Newham bookings, with this being a short walk from Custom House (Elizabeth line, DLR).
All three. With 24% of Custom House privately rented and 26% owner-occupied, roughly half the E16 diary is agent- or landlord-instructed and invoiced separately from the person at the door for Custom House (E16) addresses — and 24% of E16 homes being privately rented, with Newham parking rules in play.
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Free quote · 1-hour reply
Two ways to go: price it yourself on the quote page, or pick a slot on the live booking calendar. Custom House E16 jobs are confirmed in writing before anyone travels, and the same crew covers the rest of newham.
No deposit is taken until the price and slot are confirmed in writing.