Authority is checked before anything else
We ask for probate, a grant of letters of administration or written next of kin authority before booking a visit, because a clearance carried out on the wrong person's instruction can create real problems for an estate later. Where probate has not yet been granted, we can still search for and secure documents on written family instruction while contents removal waits.
For jointly owned or contested estates, we take instruction only where all named executors have agreed in writing, rather than acting on the word of whoever happens to have a key.


