Greater London · Hoarder clean-up
Hoarder clean-up across London
Hoarding affects an estimated 2–5% of adults, which across London's population is well over a hundred thousand people. We clear and clean homes in all 33 boroughs and 386 named areas, and we do it the same way everywhere: at the pace of the person who lives there, with their consent on every item.
- Trustpilot 4.5· 3,100+ reviews
- Google 3.9· 1,431 reviews
- £5m public liability
- Licensed waste carrier CBDU300454
- Since 2019
- Free survey, in person or by video call, with no obligation
- Fixed written price from £450, agreed before anything moves
- Consent-led: nothing leaves the home without agreement
- Discreet by default — unmarked vehicles, no name at the door
The service, London-wide
A clear-out is the easy part the person comes first
Most people who contact us have tried at least once already. This is a different service: nothing moves without agreement, and we would rather come back than take something that was not ours to take.
Every job starts with a free survey and a Clutter Image Rating for each room, the same 1–9 photographic scale used by UK fire services and adult social care. That gives you, us and any professional involved one shared standard to plan against, and it is what the fixed written quote is built from.
Hoarding disorder is a recognised mental health condition, listed in the World Health Organization's ICD-11 (6B24) and in the DSM-5. It is not a lifestyle choice, a cleaning failure or a character flaw, and we do not write about it as though it were.
Hoarding disorder is a recognised mental health condition, listed in the World Health Organization's ICD-11 (6B24) and in the DSM-5. It is not a lifestyle choice, a cleaning failure or a character flaw, and we do not write about it as though it were.
- Boroughs covered
- 33Boroughs covered
- Areas with their own page
- 386Areas with their own page
- Fixed price from
- £450Fixed price from
- Clutter Image Rating used
- 1–9Clutter Image Rating used
How we work
Consent first, always the rules we do not bend
Consent decides everything
Nothing leaves the property unless the person who lives there has agreed to it, item by item or category by category. Change your mind about a box at eleven o'clock and that box stays.
We work at your pace
Some homes suit a single full day; many do not, and a staged plan across several visits gets further with less distress. We say which is realistic at the survey.
Discretion as standard
Unmarked vehicles on request, plain clothing, no company name at the doorstep, and no photographs beyond those needed for insurance or a landlord file, with written permission.
Trained, checked, insured
DBS-checked teams trained in trauma-informed practice and infection control, full public liability cover, and licensed waste carriage with transfer notes issued to you.
Five routes
The person decides the route not the price list
Supported sorting
You sit at the sorting station and make every decision; the team fetches, holds up, bags and carries across four trays — keep, donate, recycle, undecided.
Best for: Staying in control, and homes where sentimental value does most of the work.
Typical length: A day at a time
Staged programme
The home is split into zones in a written order, and each visit finishes a zone completely so there is a usable room before the next one starts.
Best for: Moderate to high Clutter Image Rating homes, or anyone overwhelmed by a single-day attempt before.
Typical length: Two to eight visits
Single-session clear
A larger team completes the property in one continuous programme, with a family member or advocate holding decisions where needed.
Best for: Deadline work — a tenancy ending, a completion date or an enforcement notice.
Typical length: One to three consecutive days
Safeguarding-led clearance
Run jointly with the referring professional against their risk assessment and objectives, with our written report back afterwards.
Best for: Blocked escape routes, enforcement notices or a tenancy at risk.
Typical length: Planned around the case
Recovery clean and sanitise
After sorting: deep clean, anti-microbial treatment, carpets cleaned and odour dealt with at source.
Best for: Handing a property back, or the point where a home needs to feel like a home again.
Typical length: Half a day to two days
How the job runs
From first conversation to hand-back
Step 1: Talk to us, free and private
Tell us what the home is like today. No photographs, no judgement, no sales call.
Same-day reply, seven days a week
Step 2: Free survey, fixed written price
In person or by video call we rate each room on the Clutter Image Rating scale, check escape routes and risks, then send one written plan and one fixed price.
No obligation, nothing added later
Step 3: Consent-led clean-up and hand-back
We work at your pace, item by item, escape routes first, then deep clean and sanitise and hand over waste transfer notes and donation receipts.
Discreet, unmarked vehicles on request
Fixed prices
Hoarder clean-up prices in London fixed after a free survey
Single room reset
£450 – £850
1 day, 2 operatives
One room sorted with you, agreed items removed, then cleaned and sanitised back to daily use.
Kitchen or bathroom recovery
£520 – £980
1 day, 2 operatives
The two rooms that most affect health — food handled discreetly, appliances and sanitary ware cleared and sanitised.
One-bedroom flat, staged
£900 – £1800
2–3 days
A whole flat room by room across two or three visits, nothing removed without agreement.
Two or three-bedroom home
£1800 – £3600
3–6 days
The most common London job: living space first, then bedrooms, then storage.
Four-bedroom-plus house
£3600 – £8500
6–12 days
Larger homes including lofts, cellars and garages, run as a phased programme.
Bereavement or probate clearance
£950 – £3200
2–5 days
A full property handled gently, with paperwork, photographs and personal effects set aside for the family first.
Deep clean and sanitising only
£380 – £1400
0.5–2 days
For homes already sorted: deep clean, anti-microbial treatment and odour neutralisation.
Supported sorting day rate
£420 – £620
Per day, 2 operatives
Two trained operatives working alongside you for a full day, at whatever pace the day allows.
Prices include VAT, with a £350 minimum on any attended visit. Every quote is fixed in writing after a free survey and does not change on the day unless you ask for more.
Landlords, housing associations, insurers, attorneys under an LPA and adult social care can all be invoiced directly, with the survey, risk assessment and photographic file supplied.
A shared standard
The Clutter Image Rating how every quote is set
Band 1–3 · Low
Cluttered, but every surface, doorway and appliance is still usable and the floor is largely clear.
Usually a one-day sort and deep clean, often with the resident working alongside the team.
Band 4–6 · Moderate
Floor space is significantly reduced and one or more rooms cannot be used for their purpose.
Commonly two to four visits with a sorting station and a written plan agreed first.
Band 7–9 · High
Movement is restricted to narrow paths and exits or appliances may be blocked, with structural or contamination risk.
A staged programme with a written risk assessment, PPE throughout and other agencies usually involved.
Coverage
Choose your borough then your area
Central London
- Hoarder clean-up in City of LondonEC1, EC2, EC3, EC4
- Hoarder clean-up in WestminsterW1, W2, W9, SW1
- Hoarder clean-up in CamdenNW1, NW3, NW5, NW6
- Hoarder clean-up in IslingtonN1, N4, N5, N7
- Hoarder clean-up in Kensington and ChelseaSW3, SW5, SW7, SW10
- Hoarder clean-up in HackneyE5, E8, E9, N1
- Hoarder clean-up in Tower HamletsE1, E2, E3, E14
- Hoarder clean-up in SouthwarkSE1, SE5, SE15, SE16
- Hoarder clean-up in LambethSE1, SE11, SE24, SE27
North London
East London
South London
- Hoarder clean-up in GreenwichSE2, SE3, SE7, SE9
- Hoarder clean-up in LewishamSE4, SE6, SE8, SE12
- Hoarder clean-up in WandsworthSW11, SW12, SW15, SW17
- Hoarder clean-up in MertonSW19, SW20, CR4, SM4
- Hoarder clean-up in CroydonCR0, CR2, CR5, CR7
- Hoarder clean-up in SuttonSM1, SM2, SM3, SM5
- Hoarder clean-up in Kingston upon ThamesKT1, KT2, KT3, KT5
- Hoarder clean-up in BromleyBR1, BR2, BR3, BR4
- Hoarder clean-up in BexleyDA1, DA5, DA6, DA7
Questions
London hoarder clean-up questions, answered
All 33 boroughs and 386 named areas, each with its own page. Teams are dispatched from bases across the city, so a survey is usually available within a few days anywhere inside the M25.
Hoarding disorder is a recognised mental health condition, listed in the World Health Organization's ICD-11 (6B24) and in the DSM-5. It is not a lifestyle choice, a cleaning failure or a character flaw, and we do not write about it as though it were. Recognising that is what makes a clear-out work, because a home cleared without the person's agreement usually returns to where it started within a year.
Three things: nothing leaves without consent, we quote the pace we honestly think is right rather than the fastest one, and the finished property is cleaned and sanitised rather than just emptied. We also say plainly when a clean is not the first thing that is needed.
A single room reset is £450–£850, a staged one-bedroom flat £900–£1,800, a two or three-bedroom home £1,800–£3,600 and a larger house £3,600–£8,500. Minimum charge is £350 on any attended visit. All prices include VAT, licensed disposal, sanitising, parking, permits, ULEZ and any Congestion Charge.
Yes. A video call walk-round is enough for most quotes, and it is often far easier for the person living there than a stranger arriving. We can also survey with only a family member present if that is what has been agreed.
Yes — from housing officers, environmental health, adult social care, occupational therapists, community mental health teams, fire services after a home safety visit, solicitors and deputies. We work to your risk assessment and objectives and report back in writing.
Then we stop, and that is a legitimate outcome rather than a failure. We will finish safely, leave the property secure, and talk about a different pace. You are not charged for work we did not do.
Where you want it. A fortnightly domestic clean, a follow-up visit at three months, or simply a written summary of what was done and where things went. Recovery holds better when something is scheduled rather than left to willpower.
Talk to us in confidence
A free survey, a written plan and one fixed price — anywhere in London. Call 020 3633 4555 or ask for a survey online.
Cleaning reviews from Greater London customers
4.5 ★ from 3,131 Trustpilot reviewsThis was my second job for Hello services and I was delighted to have Adam and Sultan back again. I had furniture assembly and clearance work to be done, and again it was done very professionally to a very high standard, and with absolute politeness at all times. They did an excellent job yet again… Read in full →
Sultan assembled our new wardrobe. Really good service. Was also able to find clearance through them. Both services were good
Amazing service from these guys. Arrived 15 mins early to start promptly and were done with a 2 bed / 2 bath flat in under 3hrs. Simply amazing. The finished result was out of this world, the kitchen appliances were quite dirty and they were like brand new afterwards including the oven! I cannot recommend… Read in full →
Read all 287 Cleaning reviews from Greater London customers →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.