South London · Hoarder clean-up
Hoarder clean-up in Lewisham
Discreet, consent-led hoarder clean-up across every part of Lewisham, with a page of local detail for each of the 13 areas we cover. Free survey, a fixed written price, and nothing removed from any home without the agreement of the person who lives there.
- £1m public liability
- Basic DBS-checked teams
- Since 2019
- 13 areas covered, each with its own page
- Fixed written price from £450 after a free survey
- Consent-led throughout — nothing removed without agreement
- London Borough of Lewisham permits arranged and paid for by us
How it works
Hoarder clean-up in Lewisham in three steps
Step 1: Talk to us, free and private
Tell us what the home is like today. No photographs, no judgement, no sales call.
Same-day reply, seven days a week
Step 2: Free survey, fixed written price
In person or by video call we rate each room on the Clutter Image Rating scale, check escape routes and risks, then send one written plan and one fixed price.
No obligation, nothing added later
Step 3: Consent-led clean-up and hand-back
We work at your pace, item by item, escape routes first, then deep clean and sanitise and hand over waste transfer notes and donation receipts.
Discreet, unmarked vehicles on request
The service, locally
Hoarder clean-up across Lewisham South London
Victorian and Edwardian terraces and conversions, 1960s Catford estates and new Lewisham town-centre towers. With 58% of homes in the borough being flats, communal stairs, lift access and estate loading rules shape most Lewisham jobs as much as the volume inside the property does. Steep hills at Honor Oak and Forest Hill, narrow terraced streets and expanding CPZs across SE4 and SE14.
We work with private clients, with families acting for a relative, and on referral from London Borough of Lewisham, housing associations, adult social care, occupational therapists and community mental health teams. Where another professional is already involved, we run to their risk assessment and report back to them in writing.
Hoarding disorder is a recognised mental health condition, listed in the World Health Organization's ICD-11 (6B24) and in the DSM-5. It is not a lifestyle choice, a cleaning failure or a character flaw, and we do not write about it as though it were.
Most common situation across the borough: flats where a housing officer or support worker is often already involved. Access and parking: Steep hills at Honor Oak and Forest Hill, narrow terraced streets and expanding CPZs across SE4 and SE14.
- Areas covered
- 13Areas covered
- Homes that are flats
- 58%Homes that are flats
- Fixed price from
- £450Fixed price from
- Households
- 122,393Households
How we work
Consent first, always the rules we do not bend
Consent decides everything
We work at your pace
Discretion as standard
Trained, checked, insured
Each of these is written out in full — what we do, and what we will never do — on the London hoarder clean-up hub.
Five routes
The person decides the route not the price list
Supported sorting
Best for: Staying in control, and homes where sentimental value does most of the work.
Staged programme
Best for: Moderate to high Clutter Image Rating homes, or anyone overwhelmed by a single-day attempt before.
Single-session clear
Best for: Deadline work — a tenancy ending, a completion date or an enforcement notice.
Safeguarding-led clearance
Best for: Blocked escape routes, enforcement notices or a tenancy at risk.
Recovery clean and sanitise
Best for: Handing a property back, or the point where a home needs to feel like a home again.
How each route runs day to day is set out on the London hoarder clean-up hub.
Why Hello Services
What working with us in Lewisham actually looks like
Your decisions, every time
A sorting station goes up before anything moves across SE6, with this being a short walk from Bellingham (Southeastern), and the four trays — keep, donate, recycle, undecided — are yours to fill. In Bellingham and Downham as everywhere, an item you are unsure about goes to the undecided tray, not to the van on the streets near Beckenham Place Park nearby, with 22% of SE6 homes being privately rented.
Honest about the pace
We will tell you at the survey whether Bellingham and Downham job is realistically one day or five on this side of Lewisham, with Beckenham Place Park nearby a few streets away — and Lewisham parking rules in play, and we will say so even when the slower answer is the cheaper one. A safeguarding-led programme run alongside the housing team in this 32% flats neighbourhood, with 32% of homes here being flats, with a written report back is what usually works here.
Discretion is the default
Unmarked vehicles on request, plain clothing, no company name called out at the door in Bellingham and Downham, with 33% social-rented stock nearby, and early or weekend starts at no surcharge. Neighbours in Lewisham do not need to know anything at all around Bellingham (Southeastern).
Safety assessed, not assumed
Escape routes, fire loading, floor loading and biological risk are checked and written down before the first box moves for Bellingham and Downham (SE6) addresses, with 32% of homes here being flats. Clearing a route out of the property is always the first task on site on the streets near Beckenham Place Park nearby.
Licensed, insured, accountable
DBS-checked and trauma-informed teams, full public liability and treatment-risk cover, licensed waste carriage with transfer notes, donation receipts back in your hand across SE6, with this being London Borough of Lewisham territory — and 31% one-person households here, and London Borough of Lewisham permits arranged and paid for by us.
Fixed prices
Hoarder clean-up prices in Lewisham borough-wide
Single room reset
£450 – £850
One room sorted with you, agreed items removed, then cleaned and sanitised back to daily use..
Kitchen or bathroom recovery
£520 – £980
The two rooms that most affect health — food handled discreetly, appliances and sanitary ware cleared and sanitised..
One-bedroom flat, staged
£900 – £1800
A whole flat room by room across two or three visits, nothing removed without agreement..
Two or three-bedroom home
£1800 – £3600
The most common London job: living space first, then bedrooms, then storage..
Four-bedroom-plus house
£3600 – £8500
Larger homes including lofts, cellars and garages, run as a phased programme..
Bereavement or probate clearance
£950 – £3200
A full property handled gently, with paperwork, photographs and personal effects set aside for the family first..
Deep clean and sanitising only
£380 – £1400
For homes already sorted: deep clean, anti-microbial treatment and odour neutralisation..
Supported sorting day rate
£420 – £620
Two trained operatives working alongside you for a full day, at whatever pace the day allows..
Prices include VAT, with a £350 minimum on any attended visit. Every quote is fixed in writing after a free survey and does not change on the day unless you ask for more.
Landlords, housing associations, insurers, attorneys under an LPA and adult social care can all be invoiced directly, with the survey, risk assessment and photographic file supplied.
Extras and local costs
What can change the price in Lewisham and what never does
Licensed disposal
£180per Luton load
Transfer notes for every load, sorted for reuse and recycling first..
Donation runs
Includedincluded
Usable goods delivered to a charity you choose, with the receipt handed back..
Confidential paper destruction
£45per sack
Cross-shredded under a certificate of destruction..
Sharps and clinical waste
£95per collection
Needles, dressings and medical waste in approved containers..
Biohazard decontamination
£260per room
Handled in full PPE with a two-stage clean and anti-microbial treatment..
Odour neutralisation
£140per property
Hydroxyl or ozone treatment at source rather than masking with fragrance..
Held-back storage
£120per month
Anything you are not ready to decide on moved to secure storage instead..
Out-of-hours or discreet timing
Includedno surcharge
Early starts, evenings and weekends at no extra cost..
- Access and carry
- Wide estate roads with kerbside parking and level access — easy for a Luton. Carry distance and stair flights change the number of operatives we send, and both are counted at the survey.
- Permits and charges
- Lewisham sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant. London Borough of Lewisham permits and bay suspensions are arranged and paid for by us.
- Housing stock
- 1920s cottage-estate houses with gardens, plus post-war infill flats. With 58% of Lewisham homes being flats, lift access often decides whether a job is two days or three.
- Disposal volume
- The single biggest variable, estimated at the survey from the Clutter Image Rating — we would rather over-estimate and refund than surprise you.
Scope
What is included in Lewisham and what honestly is not
Included in every job
- A free, no-obligation survey — in person or by video call — and a fixed written quote before anything is booked.
- A written risk assessment covering escape routes, fire loading, floor loading and biological risk.
- DBS-checked operatives trained in trauma-informed practice and infection control.
- A four-tray sorting station and item-by-item consent throughout the visit.
- Documents, photographs, jewellery, cash and keys set aside for you to review, never disposed of on a judgement call.
- Licensed waste carriage with transfer notes, donation runs to a charity you choose, and parking, permits and ULEZ inside the quoted figure.
Not included — and why
Structural repair, pest treatment, asbestos removal and a few other jobs sit outside a clean-up. Each exclusion, and the reason for it, is listed on the hoarder clean-up service page.
A shared standard
The Clutter Image Rating and the safety checks behind every plan
Band 1–3 · Low
Usually a one-day sort and deep clean, often with the resident working alongside the team.
Band 4–6 · Moderate
Commonly two to four visits with a sorting station and a written plan agreed first.
Band 7–9 · High
A staged programme with a written risk assessment, PPE throughout and other agencies usually involved.
Safety checks on every survey
Four checks run on every Lewisham survey before any plan is written, and they are reported back to you in writing.
- Escape routes: every exit checked, and clearing a route out is always the first task on site.
- Fire and structural loading: stored material near heaters, meters and consumer units, plus upper-floor and loft loading, reported in writing.
- Biological risk: food waste, animal waste and sharps identified and handled under the correct waste stream.
- Pests and utilities: any evidence logged and treatment recommended first, with gas, water and electrical access points cleared.
Coverage
Hoarder clean-up around Lewisham SE4, SE6, SE8, SE12
Lewisham (SE4) sits in Lewisham — our crews cover the whole SE4 district and the streets bordering it.
Areas we support across Lewisham
- Hoarder clean-up in Bellingham and DownhamBellingham (Southeastern)SE6
- Hoarder clean-up in BlackheathBlackheath (Southeastern)SE3
- Hoarder clean-up in BrockleyBrockley (Overground)SE4
- Hoarder clean-up in CatfordCatford (Southeastern)SE6
- Hoarder clean-up in DeptfordDeptford (Southeastern)SE8
- Hoarder clean-up in Forest HillForest Hill (Overground)SE23
- Hoarder clean-up in Grove ParkGrove Park (Southeastern)SE12
- Hoarder clean-up in Hither GreenHither Green (Southeastern)SE13
- Hoarder clean-up in Honor OakHonor Oak Park (Overground)SE23
- Hoarder clean-up in LeeLee (Southeastern)SE12
- Hoarder clean-up in LewishamLewisham (DLR, Southeastern)SE13
- Hoarder clean-up in New CrossNew Cross (Overground, Southeastern)SE14
- Hoarder clean-up in SydenhamSydenham (Overground)SE26
Related services
Other cleaning we run in Lewisham across the borough
Appliance and oven cleaning
Ovens, hobs and fridges in Bellingham and Downham deep cleaned or dip-tank restored once the kitchen is reachable again.
Jet washing
Paths, yards and side returns around SE6 pressure washed after the clearance vehicles have gone.
Pre-sale cleaning
If the Bellingham and Downham property is going on the market after the clear-out, this is the presentation clean before photography.
One-off deep cleaning
Once a Bellingham and Downham home is sorted, this is the clean that finishes it — kitchen, bathroom, floors and every surface, in one visit.
Carpet cleaning
Carpets under long-standing storage usually recover better than people expect. Cleaned in SE6 while the team is already there.
End of tenancy cleaning
Where a SE6 tenancy is ending, this is the standard an inventory clerk measures against, done after the clear-out.
Regular domestic cleaning
A fortnightly visit in Bellingham and Downham is often what keeps a recovered home recovered. Same team, same faces, no re-introduction each time.
After builders cleaning
If repairs follow the clear-out in Bellingham and Downham, the dust that comes with them is a separate job and we treat it as one.
Office cleaning
Commercial premises and communal areas around Bellingham and Downham on a scheduled contract, out of hours.
About the borough
Lewisham in context
Deptford's market and Victorian New Cross, hill villages at Blackheath and Forest Hill, and Catford's high street. Kentish villages absorbed by railways from the 1840s; Deptford's naval dockyard and Deptford Creek shaped its industrial edge.
Victorian and Edwardian terraces and conversions, 1960s Catford estates and new Lewisham town-centre towers. On ONS Census 2021 figures the borough holds 122,393 households with a median age of 35, 43% owner-occupied and 29% socially rented — the mix that decides how often a housing officer or support worker is already involved before we are called.
Access sets the day's programme. Steep hills at Honor Oak and Forest Hill, narrow terraced streets and expanding CPZs across SE4 and SE14. London Borough of Lewisham permits and suspensions are arranged and paid for by us, and any cost sits inside the quoted price.
- Borough
- Lewisham, South London
- Postcodes
- SE6
- Nearest station
- Bellingham (Southeastern)
- Landmark
- Beckenham Place Park nearby
- Housing stock
- 1920s cottage-estate houses with gardens, plus post-war infill flats.
- Bellingham and Downham (ONS Census 2021)
- 8,473 residents · 3,351 households · 32% flats · 33% social rented
- Council and charges
- London Borough of Lewisham. Lewisham sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant.
- First step
- Free survey in SE6, in person or by video call
Questions
Lewisham hoarder clean-up questions, answered
Yes — all 13 areas we list for the borough, each with its own page covering local housing stock, access and parking. Steep hills at Honor Oak and Forest Hill, narrow terraced streets and expanding CPZs across SE4 and SE14.
From £450 for a single room, £900–£1,800 for a staged one-bedroom flat and £1,800–£3,600 for a typical two or three-bedroom home, with a £350 minimum on any attended visit. The figure is fixed in writing after a free survey and includes licensed disposal, sanitising, parking and London Borough of Lewisham permits.
Often, yes. We invoice councils, housing associations, insurers, deputies and attorneys acting under a Lasting Power of Attorney, and adult social care packages directly, and we supply the survey, written risk assessment and photographic file most of them require before authorising.
Source: ONS Census 2021, borough totals via Nomis (table TS008, TS041, TS007A, TS044, TS054, TS003). Figures describe the whole borough, the smallest area ONS publishes every one of these tables for.
Talk to us about Lewisham
A free survey, a written plan and one fixed price — £350 minimum attended visit, and nothing removed without your agreement. Call 020 3633 4555 or ask for a quote online.
Reviews from Lewisham customers
Adrianna and Mariam arrived on time. I showed them what I wanted done and they did a great job. All rooms rooms upstairs hoovered and flooring downstairs mopped to a high level. Kitchen and bathroom cleaned thoroughly and windows and stair rails cleaned. The oven and kitchen cupboards look brand new and they even mopped… Read in full →
Fantastic and thorough clean. Nicole and Marius arrived on time with all the equipment needed for the deep clean. The flat looks stunning. This is the second time in a year we have used their services and both times it’s been fantastic. Really was a fantastic service from them and can’t recommend them enough
Excellent service, providing high standard of cleaning, delivered with courtesy and enthusiasm. The team arrived on time, calling ahead to confirm timely arrival. The former neglected Tenanted Flat, is now sparkling! Well done Team!!
Browse reviews from Lewisham customers →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.