Lewisham · SE14 · Hoarder clean-up
Hoarder clean-up in New Cross, SE14
If you are reading this for someone else, you have probably already had the difficult conversation once on Lewisham bookings, with 36% social-rented stock nearby. Our work in New Cross starts where that conversation left off: a free survey, no judgement at the door in this 73% flats neighbourhood — and 36% social-rented stock nearby, with 30% owner-occupation locally, and a written plan you can slow down or stop at any point.
- £1m public liability
- Basic DBS-checked teams
- Since 2019
- Free, no-obligation survey — in person or by video call, whichever is easier
- Fixed written price from £450 — £350 minimum attended visit
- Nothing leaves the home without your agreement, item by item
- Unmarked vehicles and no company name at the door, at no extra cost
How it works
Hoarder clean-up in New Cross in three steps
Step 1: Talk to us, free and private
Tell us what the home is like today. No photographs, no judgement, no sales call.
Same-day reply, seven days a week
Step 2: Free survey, fixed written price
In person or by video call we rate each room on the Clutter Image Rating scale, check escape routes and risks, then send one written plan and one fixed price.
No obligation, nothing added later
Step 3: Consent-led clean-up and hand-back
We work at your pace, item by item, escape routes first, then deep clean and sanitise and hand over waste transfer notes and donation receipts.
Discreet, unmarked vehicles on request
The service, locally
How a clear-out runs in New Cross SE14
Goldsmiths' campus, the Venue and student-heavy Victorian streets. Victorian terraces in shared use, student halls and post-war estates across SE14. That stock is why most SE14 jobs turn on keeping a tenancy safe — blocked communal routes and fire loading are what bring most of these jobs to us on this side of Lewisham — and 36% social-rented stock nearby, with 73% of homes here being flats. September student turnover, New Cross Road red route and narrow permit-only streets on SE14 jobs. The nearest fixed point we work from is New Cross (Overground, Southeastern), a short run from Goldsmiths, University of London in this 73% flats neighbourhood, with 73% of homes here being flats.
Lewisham has 122,393 households on the 2021 Census, a median age of 35 and a dwelling split of 58% flats to 42% houses for New Cross (SE14) addresses, with a median age of 32 in this neighbourhood. Around New Cross that translates into flats where a housing officer or support worker is often already involved — and 73% of homes here being flats, where the honest answer is usually a safeguarding-led programme run alongside the housing team on the New Cross rounds, with this being London Borough of Lewisham territory, with a written report back.
What we most often meet here: flats where a housing officer or support worker is often already involved. The usual challenge is keeping a tenancy safe — blocked communal routes and fire loading are what bring most of these jobs to us. The route that tends to work is a safeguarding-led programme run alongside the housing team, with a written report back. Access and parking: September student turnover, New Cross Road red route and narrow permit-only streets.
- Fixed price from
- £450Fixed price from
- New Cross homes are flats
- 73%New Cross homes are flats
- Socially rented in New Cross
- 36%Socially rented in New Cross
- Households in New Cross
- 11,771Households in New Cross
How we work
Consent first, always the rules we do not bend
Consent decides everything
We work at your pace
Discretion as standard
Trained, checked, insured
Each of these is written out in full — what we do, and what we will never do — on the London hoarder clean-up hub.
Why Hello Services
What working with us in New Cross actually looks like
Your decisions, every time
A sorting station goes up before anything moves on this side of Lewisham, with this being London Borough of Lewisham territory, and the four trays — keep, donate, recycle, undecided — are yours to fill. In New Cross as everywhere, an item you are unsure about goes to the undecided tray, not to the van on SE14 jobs, with a median age of 32 in this neighbourhood.
Honest about the pace
We will tell you at the survey whether New Cross job is realistically one day or five for New Cross (SE14) addresses — and 11,771 households on this patch, with 34% of SE14 homes being privately rented, and we will say so even when the slower answer is the cheaper one. A safeguarding-led programme run alongside the housing team on the New Cross rounds, with Goldsmiths, University of London a few streets away, with a written report back is what usually works here.
Discretion is the default
Unmarked vehicles on request, plain clothing, no company name called out at the door around New Cross (Overground, Southeastern), with 30% owner-occupation locally, and early or weekend starts at no surcharge. Neighbours in Lewisham do not need to know anything at all in New Cross.
Five routes
The person decides the route not the price list
Supported sorting
Best for: Staying in control, and homes where sentimental value does most of the work.
Staged programme
Best for: Moderate to high Clutter Image Rating homes, or anyone overwhelmed by a single-day attempt before.
Single-session clear
Best for: Deadline work — a tenancy ending, a completion date or an enforcement notice.
Safeguarding-led clearance
Best for: Blocked escape routes, enforcement notices or a tenancy at risk.
Recovery clean and sanitise
Best for: Handing a property back, or the point where a home needs to feel like a home again.
How each route runs day to day is set out on the London hoarder clean-up hub.
Fixed prices
Hoarder clean-up prices in New Cross SE14
Single room reset
£450 – £850
One room sorted with you, agreed items removed, then cleaned and sanitised back to daily use..
Kitchen or bathroom recovery
£520 – £980
The two rooms that most affect health — food handled discreetly, appliances and sanitary ware cleared and sanitised..
One-bedroom flat, staged
£900 – £1800
A whole flat room by room across two or three visits, nothing removed without agreement..
Two or three-bedroom home
£1800 – £3600
The most common London job: living space first, then bedrooms, then storage..
Four-bedroom-plus house
£3600 – £8500
Larger homes including lofts, cellars and garages, run as a phased programme..
Bereavement or probate clearance
£950 – £3200
A full property handled gently, with paperwork, photographs and personal effects set aside for the family first..
Deep clean and sanitising only
£380 – £1400
For homes already sorted: deep clean, anti-microbial treatment and odour neutralisation..
Supported sorting day rate
£420 – £620
Two trained operatives working alongside you for a full day, at whatever pace the day allows..
Prices include VAT, with a £350 minimum on any attended visit. Every quote is fixed in writing after a free survey and does not change on the day unless you ask for more.
Landlords, housing associations, insurers, attorneys under an LPA and adult social care can all be invoiced directly, with the survey, risk assessment and photographic file supplied.
Extras and local costs
What can change the price in New Cross SE14
Licensed disposal
£180per Luton load
Transfer notes for every load, sorted for reuse and recycling first..
Donation runs
Includedincluded
Usable goods delivered to a charity you choose, with the receipt handed back..
Confidential paper destruction
£45per sack
Cross-shredded under a certificate of destruction..
- Access and carry
- September student turnover, New Cross Road red route and narrow permit-only streets. Carry distance and stair flights change the number of operatives we send, and both are counted at the survey.
- Permits and charges
- Lewisham sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant. London Borough of Lewisham permits and bay suspensions are arranged and paid for by us.
- Housing stock
- Victorian terraces in shared use, student halls and post-war estates. With 58% of Lewisham homes being flats, lift access often decides whether a job is two days or three.
- Disposal volume
- The single biggest variable, estimated at the survey from the Clutter Image Rating — we would rather over-estimate and refund than surprise you.
Scope
What is included in New Cross and what honestly is not
Included in every job
- A free, no-obligation survey — in person or by video call — and a fixed written quote before anything is booked.
- A written risk assessment covering escape routes, fire loading, floor loading and biological risk.
- DBS-checked operatives trained in trauma-informed practice and infection control.
- A four-tray sorting station and item-by-item consent throughout the visit.
- Documents, photographs, jewellery, cash and keys set aside for you to review, never disposed of on a judgement call.
- Licensed waste carriage with transfer notes, donation runs to a charity you choose, and parking, permits and ULEZ inside the quoted figure.
Not included — and why
Structural repair, pest treatment, asbestos removal and a few other jobs sit outside a clean-up. Each exclusion, and the reason for it, is listed on the hoarder clean-up service page.
A shared standard
The Clutter Image Rating and the safety checks behind every plan
Band 1–3 · Low
Usually a one-day sort and deep clean, often with the resident working alongside the team.
Band 4–6 · Moderate
Commonly two to four visits with a sorting station and a written plan agreed first.
Band 7–9 · High
A staged programme with a written risk assessment, PPE throughout and other agencies usually involved.
Safety checks on every survey
Four checks run on every SE14 survey before a plan is written, and clearing a route out is always the first task on site.
- Escape routes: every exit checked, and clearing a route out is always the first task on site.
- Fire and structural loading: stored material near heaters, meters and consumer units, plus upper-floor and loft loading, reported in writing.
- Biological risk: food waste, animal waste and sharps identified and handled under the correct waste stream.
- Pests and utilities: any evidence logged and treatment recommended first, with gas, water and electrical access points cleared.
Coverage
Hoarder clean-up around New Cross SE14
New Cross (SE14) sits in Lewisham — our crews cover the whole SE14 district and the streets bordering it.
Nearby areas we also support
- Hoarder clean-up in DeptfordSE8 · 0.7 milesSE8
- Hoarder clean-up in PeckhamSE15 · 1.0 miles · SouthwarkSE15
- Hoarder clean-up in NunheadSE15 · 1.0 miles · SouthwarkSE15
- Hoarder clean-up in BrockleySE4 · 1.1 milesSE4
- Hoarder clean-up in BermondseySE16 · 1.5 miles · SouthwarkSE16
- Hoarder clean-up in RotherhitheSE16 · 1.5 miles · SouthwarkSE16
- Hoarder clean-up in Canada WaterSE16 · 1.5 miles · SouthwarkSE16
- Hoarder clean-up in LewishamSE13 · 1.8 milesSE13
Related services
Other cleaning we run in New Cross SE14
Appliance and oven cleaning
Ovens, hobs and fridges in New Cross deep cleaned or dip-tank restored once the kitchen is reachable again.
Jet washing
Paths, yards and side returns around SE14 pressure washed after the clearance vehicles have gone.
Pre-sale cleaning
If the New Cross property is going on the market after the clear-out, this is the presentation clean before photography.
One-off deep cleaning
Once a New Cross home is sorted, this is the clean that finishes it — kitchen, bathroom, floors and every surface, in one visit.
Carpet cleaning
Carpets under long-standing storage usually recover better than people expect. Cleaned in SE14 while the team is already there.
End of tenancy cleaning
Where a SE14 tenancy is ending, this is the standard an inventory clerk measures against, done after the clear-out.
Regular domestic cleaning
A fortnightly visit in New Cross is often what keeps a recovered home recovered. Same team, same faces, no re-introduction each time.
After builders cleaning
If repairs follow the clear-out in New Cross, the dust that comes with them is a separate job and we treat it as one.
Office cleaning
Commercial premises and communal areas around New Cross on a scheduled contract, out of hours.
About the area
New Cross in context
Goldsmiths' campus, the Venue and student-heavy Victorian streets. The nearest station is New Cross (Overground, Southeastern) across SE14, with 36% social-rented stock nearby, and Goldsmiths, University of London is the landmark most people use to place it.
Victorian terraces in shared use, student halls and post-war estates around New Cross (Overground, Southeastern). On ONS Census 2021 borough figures Lewisham holds 122,393 households with a median age of 35, 43% owner-occupied and 58% of dwellings flats on SE14 jobs, with 11,771 households on this patch. Homes in SE14 that need this service are mostly flats where a housing officer or support worker is often already involved on the New Cross rounds, with a median age of 32 in this neighbourhood.
Teams working New Cross also cover Deptford, Brockley, Peckham across SE14, with 73% of homes here being flats, so a job that runs long here does not lose its slot. September student turnover, New Cross Road red route and narrow permit-only streets on this side of Lewisham.
Where New Cross sits in our coverage
New Cross sits inside the coverage published on our hoarder clean-up in Lewisham page, which sits under hoarder clean-up across London. Nearest pages to this one, in travel order: hoarder clean-up in Deptford SE8 (0.7 miles), hoarder clean-up in Peckham SE15 (1.0 miles), hoarder clean-up in Nunhead SE15 (1.0 miles), hoarder clean-up in Brockley SE4 (1.1 miles) and hoarder clean-up in Bermondsey SE16 (1.5 miles). If your address sits on the boundary, book the closest page — the price and the crew are the same. For every trade we run at this postcode, see all services in New Cross.
Most booked alongside this in New Cross
- Area
- New Cross, Lewisham, South London
- Postcodes
- SE14
- Nearest station
- New Cross (Overground, Southeastern)
- Landmark
- Goldsmiths, University of London
- Housing stock
- Victorian terraces in shared use, student halls and post-war estates.
- New Cross (ONS Census 2021)
- 29,076 residents · 11,771 households · 73% flats · 36% social rented
- Council and charges
- London Borough of Lewisham. Lewisham sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant.
- First step
- Free survey in SE14, in person or by video call
Questions
New Cross SE14 hoarder clean-up questions, answered
September student turnover, New Cross Road red route and narrow permit-only streets on Lewisham bookings. We survey the carry route before quoting, arrange and pay for any London Borough of Lewisham permit or bay suspension on the streets near Goldsmiths, University of London — and 11,771 households on this patch, with 27% of New Cross homes being houses, and where a lift or loading bay has to be booked we do that in advance so a visit never stalls waiting for building management. Lewisham sits outside the Congestion Charge zone and inside ULEZ for New Cross (SE14) addresses, and our vehicles are compliant.
No. Every item or category is agreed with you before it leaves the property in New Cross, with 11,771 households on this patch — and a median age of 32 in this neighbourhood, and anything you are unsure about goes into the undecided tray rather than the van. Documents, photographs, jewellery, cash and keys are always set aside on a table for you to review for New Cross (SE14) addresses, with 33% one-person households here. If you change your mind halfway through the day, we stop on the streets near Goldsmiths, University of London.
Victorian terraces in shared use, student halls and post-war estates on SE14 jobs. Across Lewisham, 58% of homes are flats and 29% are socially rented on the 2021 Census on this side of Lewisham — and this being a short walk from New Cross (Overground, Southeastern), with Lewisham parking rules in play, so most of what we see around New Cross is flats where a housing officer or support worker is often already involved. The route that usually works is a safeguarding-led programme run alongside the housing team in New Cross, with a median age of 32 in this neighbourhood, with a written report back.
Not from us. Vehicles can be unmarked, uniforms can be covered, nobody announces a company name on the doorstep for New Cross (SE14) addresses — and Lewisham parking rules in play, with 73% of homes here being flats, and we will start early or work at a weekend at no extra cost if that is quieter. In shared buildings we use the service entrance and lift where there is one in this 73% flats neighbourhood, with 11,771 households on this patch, and we keep landings clear as we go.
Regularly. We take referrals from housing officers, adult social care, environmental health, occupational therapists and community mental health teams across Lewisham, work to their risk assessment where they have one on Lewisham bookings — and 36% social-rented stock nearby, with 34% of SE14 homes being privately rented, and send a written report and photographic file back afterwards. We can invoice the referring body directly.
Source: ONS Census 2021 via Nomis (TS008, TS041, TS007A, TS044, TS054, TS003), MSOA geography. Figures cover the ONS neighbourhoods New Cross & Deptford South, New Cross Gate, New Cross South (E02000655, E02000657, E02006798) — the published geography that covers New Cross, not the whole borough. Neighbourhood names: House of Commons Library MSOA Names (OGL).
Talk to us about New Cross SE14
A free survey, a written plan and one fixed price — £350 minimum attended visit, and nothing removed without your agreement. Call 020 3633 4555 or ask for a quote online.
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