UK-wide · Hoarder clean-up
Hoarder clean-up handled with care and complete discretion
Hoarding is a recognised mental health condition, and a clear-out only helps when it is done at the pace of the person living there. We survey the property for free, agree a written plan and one fixed price, then work room by room with consent at every step.
- Free survey in person or by video call, with no obligation
- Fixed written price from £450, agreed before anything moves
- Consent-led: nothing leaves the home without agreement
- DBS-checked, trauma-informed and fully insured teams
The service
A clear-out is the easy part the person comes first
Our teams are DBS-checked and trained in trauma-informed practice and infection control. We arrive in unmarked vehicles where you ask for them, set aside anything that looks like it matters for you to review, and never take a decision about a belonging on your behalf.
Everything that leaves is separated for reuse, charity donation or licensed recycling, with waste transfer notes issued for every load. Once a room is clear it is deep cleaned and treated with an anti-microbial, so the property is genuinely handed back rather than simply emptied.
Hoarding disorder is a recognised mental health condition, listed in the World Health Organization's ICD-11 (6B24) and in the DSM-5. It is not a lifestyle choice, a cleaning failure or a character flaw, and we do not write about it as though it were.
- Fixed price from
- £450Fixed price from
- Clutter Image Rating used
- 1–9Clutter Image Rating used
- Survey and written plan
- FreeSurvey and written plan
- Licensed, tracked disposal
- 100%Licensed, tracked disposal
How we work
Consent first, always the rules we do not bend
Consent decides everything
Nothing leaves the property unless the person who lives there has agreed to it, item by item or category by category. Change your mind about a box at eleven o'clock and that box stays.
We work at your pace
Some homes suit a single full day; many do not, and a staged plan across several visits gets further with less distress. We say which is realistic at the survey.
Discretion as standard
Unmarked vehicles on request, plain clothing, no company name at the doorstep, and no photographs beyond those needed for insurance or a landlord file, with written permission.
Trained, checked, insured
DBS-checked teams trained in trauma-informed practice and infection control, full public liability cover, and licensed waste carriage with transfer notes issued to you.
How the job runs
From first conversation to hand-back
- A conversation, not a sales callYou, a family member or a professional gets in touch. We ask what has already been tried and what you want the home to be like afterwards. Nobody is asked to send photographs of anything they are not comfortable sharing.
- Free survey and Clutter Image RatingIn person or by video call. We rate each room 1–9 on the published Clutter Image Rating scale, check escape routes, fire loading and floor loading, and note anything that needs another professional.
- A written plan and a fixed priceYou get the zone order, the number of visits, what is included, what is not, and one fixed figure. If a staged plan is the honest answer, that is what we quote, even where a single day would earn more.
- The work, at your paceA sorting station is set up before anything moves. Escape routes are cleared first. Every decision is yours, and anything you are unsure about goes to the undecided tray rather than the van.
- Clean, sanitise and hand backThe finished space is deep cleaned and treated, waste transfer notes and donation receipts are handed over, and we agree what — if anything — a follow-up visit should cover.
Five routes
The person decides the route not the price list
Supported sorting
You sit at the sorting station and make every decision; the team fetches, holds up, bags and carries across four trays — keep, donate, recycle, undecided.
Best for: Staying in control, and homes where sentimental value does most of the work.
Typical length: A day at a time
Staged programme
The home is split into zones in a written order, and each visit finishes a zone completely so there is a usable room before the next one starts.
Best for: Moderate to high Clutter Image Rating homes, or anyone overwhelmed by a single-day attempt before.
Typical length: Two to eight visits
Single-session clear
A larger team completes the property in one continuous programme, with a family member or advocate holding decisions where needed.
Best for: Deadline work — a tenancy ending, a completion date or an enforcement notice.
Typical length: One to three consecutive days
Safeguarding-led clearance
Run jointly with the referring professional against their risk assessment and objectives, with our written report back afterwards.
Best for: Blocked escape routes, enforcement notices or a tenancy at risk.
Typical length: Planned around the case
Recovery clean and sanitise
After sorting: deep clean, anti-microbial treatment, carpets cleaned and odour dealt with at source.
Best for: Handing a property back, or the point where a home needs to feel like a home again.
Typical length: Half a day to two days
Fixed prices
Hoarder clean-up prices fixed after a free survey
| Job | From | To | Time on site | What it covers |
|---|---|---|---|---|
| Single room reset | £450 | £850 | 1 day, 2 operatives | One room sorted with you, agreed items removed, then cleaned and sanitised back to daily use. |
| Kitchen or bathroom recovery | £520 | £980 | 1 day, 2 operatives | The two rooms that most affect health — food handled discreetly, appliances and sanitary ware cleared and sanitised. |
| One-bedroom flat, staged | £900 | £1800 | 2–3 days | A whole flat room by room across two or three visits, nothing removed without agreement. |
| Two or three-bedroom home | £1800 | £3600 | 3–6 days | The most common London job: living space first, then bedrooms, then storage. |
| Four-bedroom-plus house | £3600 | £8500 | 6–12 days | Larger homes including lofts, cellars and garages, run as a phased programme. |
| Bereavement or probate clearance | £950 | £3200 | 2–5 days | A full property handled gently, with paperwork, photographs and personal effects set aside for the family first. |
| Deep clean and sanitising only | £380 | £1400 | 0.5–2 days | For homes already sorted: deep clean, anti-microbial treatment and odour neutralisation. |
| Supported sorting day rate | £420 | £620 | Per day, 2 operatives | Two trained operatives working alongside you for a full day, at whatever pace the day allows. |
Prices include VAT, with a £350 minimum on any attended visit. Every quote is fixed in writing after a free survey and does not change on the day unless you ask for more.
Landlords, housing associations, insurers, attorneys under an LPA and adult social care can all be invoiced directly, with the survey, risk assessment and photographic file supplied.
A shared standard
The Clutter Image Rating how every quote is set
Band 1–3 · Low
Cluttered, but every surface, doorway and appliance is still usable and the floor is largely clear.
Usually a one-day sort and deep clean, often with the resident working alongside the team.
Band 4–6 · Moderate
Floor space is significantly reduced and one or more rooms cannot be used for their purpose.
Commonly two to four visits with a sorting station and a written plan agreed first.
Band 7–9 · High
Movement is restricted to narrow paths and exits or appliances may be blocked, with structural or contamination risk.
A staged programme with a written risk assessment, PPE throughout and other agencies usually involved.
Scope
What the price includes and what it does not
Included as standard
- A free, no-obligation survey — in person or by video call — and a fixed written quote before anything is booked.
- A written risk assessment covering escape routes, fire loading, floor loading and biological risk.
- DBS-checked operatives trained in trauma-informed practice and infection control.
- A four-tray sorting station and item-by-item consent throughout the visit.
- Documents, photographs, jewellery, cash and keys set aside for you to review, never disposed of on a judgement call.
- Licensed waste carriage with transfer notes, donation runs to a charity you choose, and parking, permits and ULEZ inside the quoted figure.
Quoted separately
- Clearing a home against the wishes of a resident who has capacity — we will not do it, whoever is paying.
- Therapy or clinical treatment. We work alongside your therapist or mental health team, but a clean is not treatment.
- Pest eradication and structural, damp, electrical or gas work. We identify it, arrange the specialist and quote it separately.
- Valuing or selling belongings. We flag anything that looks valuable and hand it to you rather than price it.
Safety
Checked before we start every single time
- Escape routes: every exit checked, and clearing a route out is always the first task on site.
- Fire and structural loading: stored material near heaters, meters and consumer units, plus upper-floor and loft loading, reported in writing.
- Biological risk: food waste, animal waste and sharps identified and handled under the correct waste stream.
- Pests and utilities: any evidence logged and treatment recommended first, with gas, water and electrical access points cleared.
Coverage
Find your area local pages, local prices
Hoarder clean-up in London
All 33 boroughs and 294 named areas, each with its own page covering local access, parking and housing stock.
View London coverage →Hoarder clean-up in Greater Manchester
Manchester, Salford, Stockport, Bolton and every town in the county, with staged plans for terraces and high-rise flats.
View Greater Manchester coverage →Hoarder clean-up in West Midlands
Birmingham, Coventry, Wolverhampton, Solihull and the wider conurbation, with council and housing association invoicing.
View West Midlands coverage →
Supporting someone who hoards?
Our family guide covers how to start the conversation, what helps, what usually backfires, and which professionals to involve before any clear-out is booked.
Read the family guide →Questions
Hoarder clean-up questions, answered
From £450 for a single room, roughly £900–£1,800 for a staged one-bedroom flat and £1,800–£3,600 for a typical two or three-bedroom home, with a £350 minimum on any attended visit. The figure is fixed in writing after a free survey and includes licensed disposal, sanitising, parking and permits.
No. Nothing leaves the property unless the person who lives there has agreed to it, item by item or category by category. If someone changes their mind about a box part-way through the day, that box stays and we plan around it.
Unmarked vehicles on request, plain clothing over uniform where you prefer it, no company name called out at the door, and no photographs beyond those an insurer, landlord or referring professional requires — and only ever with written permission.
A published 1–9 photographic scale developed by Gail Steketee and Randy Frost, used across UK fire services, housing teams and adult social care. We rate each room against it at the survey so the quote rests on a shared standard rather than an opinion.
Often, yes. We invoice councils, housing associations, insurers, deputies and attorneys acting under a Lasting Power of Attorney, and adult social care packages directly, and we supply the survey, written risk assessment and photographic file most of them ask for before authorising work.
Yes. Every area we clear is deep cleaned and treated with an anti-microbial afterwards, and odour is dealt with at source rather than masked. Where pest treatment is needed we arrange a licensed technician and sequence the clean after it.
Yes, under the correct waste stream and never mixed with household items. Sharps go into approved containers, clinical waste is collected separately, and rooms affected by animal waste or bodily fluids get a two-stage clean in full PPE.
A survey is usually available within 48 hours and most jobs start within a week of the plan being agreed. Where there is a court date, a tenancy deadline or an environmental health notice in play, tell us at the survey and we will work to it.
Talk to us in confidence
A free survey, a written plan and one fixed price from £450. Call 020 3633 4555 or ask for a survey online.
What customers say about our cleaning
3.9 ★ from 1,420 Google reviewsReally easy & straight forward website to get services booked in, with lots of choice for all cleaning required. Good communication from the customer services team. The two male cleaners were friendly and provided a professional and fantastic deep clean service. Outstanding result and the house looks pristine, the oven is so clean it looks… Read in full →
Book them if you need cleaning services for your house. It was such an easy experience booking them for cleaning services. I have tried a few places before but their prices and the perfection of work is unbeatable. Such affordable rates and a neat job. Mr Hassan did a fantastic job, will definitely recommend to… Read in full →
As a repeat customer using Hello Services for the third time, I am once again very impressed! We recently booked an end-of-tenancy clean and our service provider was Mr. Alex. He arrived right on time, worked with great sincerity and cleaned all the bathrooms and the kitchen to a top-notch standard. He put in genuine… Read in full →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.