Insured and documented
Registered waste carrier. Loose-fill insulation and any tank contents are bagged and disposed of separately from general household waste. Suspected asbestos is never disturbed — it is referred to a licensed testing specialist.
Newham · E16 · Loft and attic clearance
Same-week slots · Fully insured · Local Custom House fitters · Fixed written pricesWe provide loft and attic clearance in Custom House E16 for houses and flats around Custom House station and Victoria Dock. From £110, quoted in writing before the visit, with two operatives as standard, one in the loft and one on the ladder and ground floor, which is how a loft clear stays safe rather than a one-person job with a rope and a prayer Units are built in the room they live in, then wall-anchored where they need it.


Overview
Booked mostly by social-housing-led households around Custom House, loft and attic clearance here covers supply-free fitting from £110. With 50% of Custom House's 3,330 homes in flats, lift access and stair carries in E16 shape the slot length we hold.
How it works
Step 1
Hatch size, ladder access and joist boarding assessed from photos or a quick visit, since these decide the crew size and time far more than the loft's floor area.
Step 2
Where joists are unboarded, boards go down first so nobody puts a foot through a bedroom ceiling reaching for the last box.
Step 3
Passed hand to hand through the hatch and sorted at ground level into keep, donate, recycle and dispose.
Step 4
Cold water tanks disconnected and lowered in sections; disturbed insulation bagged; any suspected asbestos left untouched and referred for testing.
Step 5
A visual check for vermin or water damage before the hatch is closed, with photographs sent the same day.
Why choose us
Registered waste carrier. Loose-fill insulation and any tank contents are bagged and disposed of separately from general household waste. Suspected asbestos is never disturbed — it is referred to a licensed testing specialist.
Two operatives as standard, one in the loft and one on the ladder and ground floor, which is how a loft clear stays safe rather than a one-person job with a rope and a prayer. Construction diversions, estate service roads and new blocks with booked lifts.
Two to three days as standard, next day for a straightforward boarded loft with easy hatch access. Custom House (Elizabeth line, DLR) is the nearest station, so a E16 visit rarely needs a whole morning set aside.
We expect precast concrete panels and dense blockwork; locally that also means often with surface conduit, a median age of 33 in this neighbourhood shapes what gets ordered here in E16, and we carry the anchors, through-fixings and long bits that match. The mistake we spend most time undoing here is Custom House gives us drilling blind into a panel with reinforcement or a buried cable behind it, where 26% owner-occupation means the same home is booked again rather than a new tenant each year.
Fixed prices
| Job | From | Typical time | What sets the price |
|---|---|---|---|
| Partial loft clear, boxes and light storage | £110 | 1–1.5 hrs | Items passed down through the hatch by hand, which is why loft work is priced by carry time rather than by volume alone. |
| Full loft clearance, standard hatch | £190 | 1.5–2.5 hrs | A full clear of a standard loft, including anything wedged between joists or pushed to the eaves where crawling is needed. |
| Restricted hatch or no boarding, full clear | £240 | 2–3 hrs | A small hatch or unboarded joists slows the carry considerably and needs crawl boards laid before anyone can move safely between the trusses. |
| Cold water tank removal | £85 | 45–60 min | Tanks are drained, disconnected and lowered in sections through the hatch, which is plumbing-adjacent work rather than a straightforward carry. |
| Disturbed loose-fill insulation, bagged and removed | £120 | 1–1.5 hrs | Loose-fill insulation has to be bagged as it is disturbed to stop it drifting through the house, and disposed of separately from general waste. |
| Suspected asbestos material, survey and quote only | On inspection | By arrangement | Any suspected asbestos board, lagging or Artex is left untouched and referred to a licensed specialist for testing before a price can be given. |
Partial loft clear, boxes and light storage
£110 · 1–1.5 hrs
Items passed down through the hatch by hand, which is why loft work is priced by carry time rather than by volume alone.
Full loft clearance, standard hatch
£190 · 1.5–2.5 hrs
A full clear of a standard loft, including anything wedged between joists or pushed to the eaves where crawling is needed.
Restricted hatch or no boarding, full clear
£240 · 2–3 hrs
A small hatch or unboarded joists slows the carry considerably and needs crawl boards laid before anyone can move safely between the trusses.
Cold water tank removal
£85 · 45–60 min
Tanks are drained, disconnected and lowered in sections through the hatch, which is plumbing-adjacent work rather than a straightforward carry.
Disturbed loose-fill insulation, bagged and removed
£120 · 1–1.5 hrs
Loose-fill insulation has to be bagged as it is disturbed to stop it drifting through the house, and disposed of separately from general waste.
Suspected asbestos material, survey and quote only
On inspection · By arrangement
Any suspected asbestos board, lagging or Artex is left untouched and referred to a licensed specialist for testing before a price can be given.
Domestic prices are what you pay, with no VAT to add. Where a landlord's agent needs the job invoiced to a managing company, that invoice is issued plus VAT at 20%. Ladder access, tank removal and any suspected asbestos are quoted as separate lines and confirmed before work starts.
Scope
This was my second job for Hello services and I was delighted to have Adam and Sultan back again. I had furniture assembly and clearance work to be done, and again it was done very professionally to a very high standard, and with absolute politeness at all times. They did an excellent job yet again… Read in full →
Sultan assembled our new wardrobe. Really good service. Was also able to find clearance through them. Both services were good
The guys arrived prompt at 9 am . Sorry I’m rubbish at names but I remember the one guys initials were AB . He really worked hard . Both guys were very polite and were happy to pop back up the stairs to finish dusting the bedrooms surfaces that were missed . Not one moan… Read in full →
Read all 11 Clearance and waste removal reviews across the UK →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.
Coverage
Also in this area
The parent residential silo — full or part-house clearances across London.
Sofas, wardrobes and bulky furniture removed per item with no minimum load.
Mixed household loads collected by volume with a same-day tip run.
The inventory-standard clean that follows once the property is cleared.
Working in Custom House
3,330 households sit inside the E16 neighbourhood covering Custom House. The build is post-war, the tenure profile social-housing-led, and 50% of those homes are flats.
Because 24% of Custom House is privately rented and 49% socially rented, a lot of E16 work is agreed with a landlord or managing agent rather than the person opening the door.
Expect precast concrete panels and dense blockwork; locally that also means often with surface conduit, a median age of 33 in this neighbourhood shapes what gets ordered here behind the plaster in E16. That is why fixings are picked in the room rather than off a van shelf, and why Custom House gives us drilling blind into a panel with reinforcement or a buried cable behind it, where 26% owner-occupation means the same home is booked again rather than a new tenant each year is the fault we are called back to undo.
Regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. That character decides the practical detail of loft and attic clearance here far more than the borough boundary does. Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
On access, construction diversions, estate service roads and new blocks with booked lifts — one reason two operatives as standard, one in the loft and one on the ladder and ground floor, which is how a loft clear stays safe rather than a one-person job with a rope and a prayer. Fitters travelling in use Custom House (Elizabeth line, DLR).
Area at a glance
Who lives in Custom House and what they live in decides how loft and attic clearance is quoted and how long a visit takes. These are the published Census 2021 figures for the Custom House neighbourhood itself — not Newham-wide averages, and not estimates.
9,552
Residents
Custom House neighbourhood, Census 2021
3,330
Households
Median age 32.9
Flats vs houses
Residents by sex
Single-person households
26%
Privately rented
24.4%
Source: ONS Census 2021 via Nomis (TS008, TS041, TS007A, TS044, TS054, TS003), MSOA geography. Figures cover the ONS neighbourhood Custom House (E02000749) — the published geography that covers Custom House, not the whole borough. Neighbourhood names: House of Commons Library MSOA Names (OGL). Coordinates for the E16 district: 51.5103, 0.0301 — Outward postcode centroid, postcodes.io (Ordnance Survey Open Data).
Partial loft clear, boxes and light storage starts at £110 in Custom House for Custom House (E16) addresses — and 50% of Custom House homes being houses, with 3,330 households on this patch, and every job is quoted as a fixed written price before a fitter is booked. Hatch size and joist boarding more than the volume of what is stored on the streets near Custom House station and Victoria Dock. A small hatch or bare joists can double the carry time of an otherwise light clearance across E16, with Newham parking rules in play.
Yes — IKEA, Argos, Wayfair, Made and independent brands are all built to the manufacturer's instructions on the streets near Custom House station and Victoria Dock, with this being London Borough of Newham territory. We are independent of every retailer; the names simply describe what we assemble in Custom House most weeks for Custom House (E16) addresses, with 50% of homes here being flats.
5–2 hours. Sliding-door and corner wardrobes take two to four times as long because the tracks have to be dead level on the streets near Custom House station and Victoria Dock, with a median age of 33 in this neighbourhood.
That is exactly why we build in the room it will live in in Custom House. With 50% of Custom House homes being flats, narrow hallways and tight turns are the norm around Custom House (Elizabeth line, DLR), with 26% one-person households here — and Newham parking rules in play, so anything that will not pass a doorway once assembled is built where it stands.
Construction diversions, estate service roads and new blocks with booked lifts on E16 jobs. Where a permit or a suspended bay is needed in London Borough of Newham it is itemised on the quote before the visit, never added afterwards on the streets near Custom House station and Victoria Dock — and 50% of homes here being flats, with Newham parking rules in play.
Registered waste carrier. Loose-fill insulation and any tank contents are bagged and disposed of separately from general household waste on the Custom House rounds, with 26% one-person households here. Suspected asbestos is never disturbed — it is referred to a licensed testing specialist on Newham bookings. That paperwork is what most Newham letting agents and managing agents ask for before work starts in a leasehold flat on the streets near Custom House station and Victoria Dock, with 26% owner-occupation locally.
Testing or removal of suspected asbestos-containing material, referred to a licensed specialist; Loft boarding, insulation top-up or any building works following the clearance; Pest control treatment where an active infestation is found, referred to a specialist rather than disturbed; Structural work to widen a hatch or fit a loft ladder in this 50% flats neighbourhood, with 50% of Custom House homes being houses — and Newham parking rules in play, which is a carpentry job priced separately. Anything outside that scope is quoted separately so the Custom House E16 price you agree is the price you pay on Newham bookings, with Custom House station and Victoria Dock a few streets away.
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Free quote · 1-hour reply
Two ways to go: price it yourself on the quote page, or pick a slot on the live booking calendar. Custom House E16 jobs are confirmed in writing before anyone travels, and the same crew covers the rest of newham.
No deposit is taken until the price and slot are confirmed in writing.