Census 2021 puts Custom House at 3,330 households with a median age of 32.9. The post-war stock is social-housing-led, which is why 50% houses and 50% flats need different handling in E16.
Private renting sits at 24% and owner-occupation at 26%; the first group books mattress cleaning at short notice, the second plans it.
Expect often with surface conduit, over precast concrete panels and dense blockwork — measured on the walk in from Custom House (Elizabeth line, DLR) rather than assumed from a map behind the plaster in E16. That is why fixings are picked in the room rather than off a van shelf, and why drilling blind into a panel with reinforcement or a buried cable behind it on these streets — the reality on the streets around Custom House station and Victoria Dock is the fault we are called back to undo.
Two streets can behave very differently in Custom House: regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. The quote reflects the street the job is actually on. Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
On access, construction diversions, estate service roads and new blocks with booked lifts — one reason one technician with a portable extraction machine and air mover on a single household booking; two technicians on HMO, student accommodation and serviced-apartment rounds where six or more mattresses are cleaned in a day. Fitters travelling in use Custom House (Elizabeth line, DLR).
