Hayes UB3 is inter-war and mixed-tenure: 34% of homes here are flats and 66% are houses, across 14,482 households (ONS Census 2021).
Because 33% of Hayes is privately rented and 22% socially rented, a lot of UB3 work is agreed with a landlord or managing agent rather than the person opening the door.
Walls are some of it dry-lined during a later refurbishment, over solid London stock brick, with 22% social-rented stock locally, block access is agreed with the estate office first, so the fixing that matters in Hayes is chosen on site — the usual failure here is fixings landing in soft lime mortar joints instead of the brick body, as the Hayes stock goes, which is what a 34% flat share across the ONS neighbourhood covering Hayes actually produces.
Hayes is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it. What shapes the job more is the neighbourhood itself — the old EMI works, the canal and a town centre transformed by the Elizabeth line — which is why a UB3 quote is not a Hillingdon average.
On access, new blocks need booked lifts and bays; older streets have driveways and canal bridges — one reason one driver as standard on all three van sizes, with a second loader added by the hour where stairs, a lift booking or heavy furniture make a solo load impractical. Fitters travelling in use Hayes & Harlington (Elizabeth line).