The BR2 stock around Hayes Common is mainly Edwardian. ONS records 52% flats, 48% houses and 3,676 households in Shortlands and Hayes.
Owner-occupation runs at 69% in Shortlands and Hayes, so alongside the 24% rental churn there is steady planned work — refurbishments, downsizes and probate clearances booked weeks ahead.
Shortlands and Hayes substrates run to lath and plaster over timber studs; locally that also means with solid brick on the party and external walls — and with 24% of homes here privately rented, it sets the booking date as often as the job does. Nothing is drilled until the wall has been sounded, because a plasterboard plug spun into lime plaster in BR2, which crumbles the key and drops the panel — which is why London Borough of Bromley kerb rules get settled before the van is loaded is the mistake that costs a BR2 customer twice.
Two streets can behave very differently in Shortlands and Hayes: leafy commuter streets between Bromley and Beckenham, with Hayes Common nearby. The quote reflects the street the job is actually on. Shortlands and Hayes is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
Getting to the door matters as much as the job: driveways and wide roads; the station approach is narrow at peak. Shortlands (Southeastern) is the nearest station, and two crew and a Luton on a small office or shop unit; three to four crew with a 7.5-tonne vehicle on retail strip-outs, warehouses and racking removals.