Hoarder clean up in Astley

We quote after seeing the property, never over the phone, because volume and contamination are what set the price — a typical whole-property job here moves around 17 cubic yards. Single room work starts from £395 and staged whole-property recovery from £1,250. The survey itself is free. All prices include licensed waste disposal with transfer notes, unmarked vans and a team briefed on working respectfully with the household.

No — and we say that knowing you have probably been told it before. Our crews are briefed to speak to the resident, not about them, to ask before moving anything, and to stop when asked. 70% of our Astley projects are arranged by a family member, so we are used to walking into a room where trust has to be earned in the first ten minutes.

You do — or the resident does. We sort into keep, donate, recycle and dispose with the household present, and anything they are unsure about goes into a labelled review box rather than the van. Nothing leaves a Astley property without agreement.

We plan the first visit around the hallway and stairs, so there is a safe exit route, then work outwards. Most M29 projects settle at 2 visits, spaced so the household can absorb what has changed and so any damp exposed under the clutter has time to dry before sanitising.

That is specialist work and it is quoted separately — quoted after survey. It covers PPE, approved containment, consignment paperwork and, where needed, air scrubbing while the room is worked. It is common in Wigan properties where a health crisis triggered the call.

We are a licensed waste carrier and we work to Wigan Council's rules on bulky and hazardous waste. You get the documentation for your file — which is what a landlord's tenancy record or an executor's account needs if anyone asks later.

Referrals are welcome and common in Wigan. We are used to fire-safety deadlines, tenancy enforcement letters and hospital discharge dates, and we will write the staged plan around whichever of those is driving the timetable.

It helps enormously, but it has to be the right person. One calm decision-maker on site is better than four relatives with opinions. If the resident finds family presence stressful, we can work with just them and a support worker instead.

A narrow terraced frontage with no side access, so every bag comes out through the front door and along the pavement to the van — that is the Astley reality, and it changes crew size rather than price per bag. We survey it, allow for it, and where a parking suspension is needed we arrange it with Wigan Council in advance.

Yes, and we are honest about what it can and cannot fix. Soft furnishings and carpet that have absorbed contamination usually have to go; plaster and timber can normally be treated. In Astley properties where peat mossland and the East Lancs Road together mean damp, silty drives and a fast traffic film on frontages, we allow drying time before treating.

The risk of a property refilling is real, which is why we finish with a handover, an introduction to local support, and the option of regular cleaning visits to hold the standard. Around 98% of Astley households rate the finished result.

Every street in M29, including the Wigan boundary edges where people assume they are out of area. The same crews cover Tyldesley, Boothstown, Leigh, Atherton, Worsley.

A survey is usually within 48 hours in Astley, and work can often start the same week. Where a hospital discharge or a Wigan Council deadline is driving it, tell us the date at the survey and we will say plainly whether we can meet it.

Yes — executor and probate clearances are a regular part of the work in Astley. We photograph and list anything of apparent value before it moves, box all paperwork, wills and financial documents for the executor, and provide dated disposal records for the estate account.

Agents in Astley usually need three things: a firm date, a firm figure and paperwork. We survey, quote a staged plan against your date, and hand over waste transfer notes plus a room-by-room completion record at the end.

We are fully insured with public liability and employer's liability cover, our crews are DBS-checked, and we hold a waste carrier licence — the three things a Wigan Council officer or a housing association will ask for. Certificates are sent with the quote, not on request.

Animals come first. If pets are in the property we agree a safe room or an off-site arrangement before the first bag moves, and where welfare is a concern we raise it with the household and, if needed, the relevant service rather than working around it.

Where a hospital discharge is waiting on the property, we prioritise the route from the front door to a bed, a working bathroom and a usable kitchen, then continue in later visits. Occupational-therapy recommendations are built into the first-visit plan.

Nothing. Do not tidy, do not pre-sort, and do not throw anything out before we arrive — people often bin the wrong things under pressure. Just let us in, and tell the surveyor which rooms matter most.

Because 76% of local projects run over 2 visits, we bill stage by stage so nobody commits the full amount up front. Variations are re-quoted in writing before the extra work happens, never added afterwards.