Census 2021 puts Hayes at 14,482 households with a median age of 34.2. The inter-war stock is mixed-tenure, which is why 66% houses and 34% flats need different handling in UB3.
Private renting sits at 33% and owner-occupation at 45%; the first group books spring cleaning at short notice, the second plans it.
Walls are solid London stock brick in Hayes, some of it dry-lined during a later refurbishment — a median age of 34 in this neighbourhood shapes what gets ordered here, so the fixing that matters in Hayes is chosen on site — the usual failure here is in UB3, fixings landing in soft lime mortar joints instead of the brick body — which is why London Borough of Hillingdon kerb rules get settled before the van is loaded.
Two streets can behave very differently in Hayes: the old EMI works, the canal and a town centre transformed by the Elizabeth line. The quote reflects the street the job is actually on. Hayes is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
Getting to the door matters as much as the job: new blocks need booked lifts and bays; older streets have driveways and canal bridges. Hayes & Harlington (Elizabeth line) is the nearest station, and two cleaners for a flat, two to three for a house, working together in one visit rather than spreading the job across days.