Newham · E13 · Hoarder clean-up
Hoarder clean-up in West Ham and Plaistow, E13
We clear and clean homes in West Ham and Plaistow for people living with hoarding disorder, for families supporting someone they love in this 55% flats neighbourhood, with 55% of homes here being flats — and The former Boleyn Ground site a few streets away, and for the housing officers, occupational therapists and social workers who refer to us. The approach is the same for all three: consent first, pace second, speed last on Newham bookings.
- £1m public liability
- Basic DBS-checked teams
- Since 2019
- Free, no-obligation survey — in person or by video call, whichever is easier
- Fixed written price from £450 — £350 minimum attended visit
- Nothing leaves the home without your agreement, item by item
- Unmarked vehicles and no company name at the door, at no extra cost
How it works
Hoarder clean-up in West Ham and Plaistow in three steps
Step 1: Talk to us, free and private
Tell us what the home is like today. No photographs, no judgement, no sales call.
Same-day reply, seven days a week
Step 2: Free survey, fixed written price
In person or by video call we rate each room on the Clutter Image Rating scale, check escape routes and risks, then send one written plan and one fixed price.
No obligation, nothing added later
Step 3: Consent-led clean-up and hand-back
We work at your pace, item by item, escape routes first, then deep clean and sanitise and hand over waste transfer notes and donation receipts.
Discreet, unmarked vehicles on request
The service, locally
How a clear-out runs in West Ham and Plaistow E13
Narrow terraced streets with permit bays; the A13 approach is a red route on Newham bookings. Victorian terraces, post-war estates and new blocks near the station in this 55% flats neighbourhood. Terraced streets and the memory of the Boleyn Ground for West Ham and Plaistow (E13) addresses, with fast links in every direction. Both go into the plan before a date is booked on the West Ham and Plaistow rounds — and this being a short walk from West Ham (Jubilee, District, DLR, c2c), with a median age of 33 in this neighbourhood, because carry distance and stair flights change how many people we send, not what we charge you per hour — West Ham (Jubilee, District, DLR, c2c) and The former Boleyn Ground site set the route in and out.
Newham has 115,511 households on the 2021 Census, a median age of 32 and a dwelling split of 53% flats to 47% houses on Newham bookings, with 25% one-person households here. Around West Ham and Plaistow that translates into flats where a housing officer or support worker is often already involved in West Ham and Plaistow, with Newham parking rules in play, where the honest answer is usually a safeguarding-led programme run alongside the housing team — and The former Boleyn Ground site a few streets away, with a written report back.
What we most often meet here: flats where a housing officer or support worker is often already involved. The usual challenge is keeping a tenancy safe — blocked communal routes and fire loading are what bring most of these jobs to us. The route that tends to work is a safeguarding-led programme run alongside the housing team, with a written report back. Access and parking: Narrow terraced streets with permit bays; the A13 approach is a red route.
- Fixed price from
- £450Fixed price from
- West Ham and Plaistow homes are flats
- 55%West Ham and Plaistow homes are flats
- Socially rented in West Ham and Plaistow
- 40%Socially rented in West Ham and Plaistow
- Households in West Ham and Plaistow
- 3,460Households in West Ham and Plaistow
How we work
Consent first, always the rules we do not bend
Consent decides everything
We work at your pace
Discretion as standard
Trained, checked, insured
Each of these is written out in full — what we do, and what we will never do — on the London hoarder clean-up hub.
Five routes
The person decides the route not the price list
Supported sorting
Best for: Staying in control, and homes where sentimental value does most of the work.
Staged programme
Best for: Moderate to high Clutter Image Rating homes, or anyone overwhelmed by a single-day attempt before.
Single-session clear
Best for: Deadline work — a tenancy ending, a completion date or an enforcement notice.
Safeguarding-led clearance
Best for: Blocked escape routes, enforcement notices or a tenancy at risk.
Recovery clean and sanitise
Best for: Handing a property back, or the point where a home needs to feel like a home again.
How each route runs day to day is set out on the London hoarder clean-up hub.
Why Hello Services
What working with us in West Ham and Plaistow actually looks like
Your decisions, every time
A sorting station goes up before anything moves for West Ham and Plaistow (E13) addresses, with Newham parking rules in play, and the four trays — keep, donate, recycle, undecided — are yours to fill. In West Ham and Plaistow as everywhere, an item you are unsure about goes to the undecided tray, not to the van in West Ham and Plaistow, with 25% one-person households here.
Honest about the pace
We will tell you at the survey whether West Ham and Plaistow job is realistically one day or five on the streets near The former Boleyn Ground site — and 3,460 households on this patch, with this being a short walk from West Ham (Jubilee, District, DLR, c2c), and we will say so even when the slower answer is the cheaper one. A safeguarding-led programme run alongside the housing team across E13, with 29% owner-occupation locally, with a written report back is what usually works here.
Discretion is the default
Unmarked vehicles on request, plain clothing, no company name called out at the door for West Ham and Plaistow (E13) addresses, with The former Boleyn Ground site a few streets away, and early or weekend starts at no surcharge. Neighbours in Newham do not need to know anything at all on the West Ham and Plaistow rounds.
Fixed prices
Hoarder clean-up prices in West Ham and Plaistow E13
Single room reset
£450 – £850
1 day, 2 operatives
One room sorted with you, agreed items removed, then cleaned and sanitised back to daily use..
Kitchen or bathroom recovery
£520 – £980
1 day, 2 operatives
The two rooms that most affect health — food handled discreetly, appliances and sanitary ware cleared and sanitised..
One-bedroom flat, staged
£900 – £1800
2–3 days
A whole flat room by room across two or three visits, nothing removed without agreement..
Two or three-bedroom home
£1800 – £3600
3–6 days
The most common London job: living space first, then bedrooms, then storage..
Four-bedroom-plus house
£3600 – £8500
6–12 days
Larger homes including lofts, cellars and garages, run as a phased programme..
Bereavement or probate clearance
£950 – £3200
2–5 days
A full property handled gently, with paperwork, photographs and personal effects set aside for the family first..
Deep clean and sanitising only
£380 – £1400
0.5–2 days
For homes already sorted: deep clean, anti-microbial treatment and odour neutralisation..
Supported sorting day rate
£420 – £620
Per day, 2 operatives
Two trained operatives working alongside you for a full day, at whatever pace the day allows..
Prices include VAT, with a £350 minimum on any attended visit. Every quote is fixed in writing after a free survey and does not change on the day unless you ask for more.
Landlords, housing associations, insurers, attorneys under an LPA and adult social care can all be invoiced directly, with the survey, risk assessment and photographic file supplied.
Extras and local costs
What can change the price in West Ham and Plaistow E13
Licensed disposal
£180per Luton load
Transfer notes for every load, sorted for reuse and recycling first..
Donation runs
Includedincluded
Usable goods delivered to a charity you choose, with the receipt handed back..
Confidential paper destruction
£45per sack
Cross-shredded under a certificate of destruction..
- Access and carry
- Narrow terraced streets with permit bays; the A13 approach is a red route. Carry distance and stair flights change the number of operatives we send, and both are counted at the survey.
- Permits and charges
- Newham sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant. London Borough of Newham permits and bay suspensions are arranged and paid for by us.
- Housing stock
- Victorian terraces, post-war estates and new blocks near the station. With 53% of Newham homes being flats, lift access often decides whether a job is two days or three.
- Disposal volume
- The single biggest variable, estimated at the survey from the Clutter Image Rating — we would rather over-estimate and refund than surprise you.
Scope
What is included in West Ham and Plaistow and what honestly is not
Included in every job
- A free, no-obligation survey — in person or by video call — and a fixed written quote before anything is booked.
- A written risk assessment covering escape routes, fire loading, floor loading and biological risk.
- DBS-checked operatives trained in trauma-informed practice and infection control.
- A four-tray sorting station and item-by-item consent throughout the visit.
- Documents, photographs, jewellery, cash and keys set aside for you to review, never disposed of on a judgement call.
- Licensed waste carriage with transfer notes, donation runs to a charity you choose, and parking, permits and ULEZ inside the quoted figure.
Not included — and why
Structural repair, pest treatment, asbestos removal and a few other jobs sit outside a clean-up. Each exclusion, and the reason for it, is listed on the hoarder clean-up service page.
A shared standard
The Clutter Image Rating and the safety checks behind every plan
Band 1–3 · Low
Usually a one-day sort and deep clean, often with the resident working alongside the team.
Band 4–6 · Moderate
Commonly two to four visits with a sorting station and a written plan agreed first.
Band 7–9 · High
A staged programme with a written risk assessment, PPE throughout and other agencies usually involved.
Safety checks on every survey
Four checks run on every E13 survey before a plan is written, and clearing a route out is always the first task on site.
- Escape routes: every exit checked, and clearing a route out is always the first task on site.
- Fire and structural loading: stored material near heaters, meters and consumer units, plus upper-floor and loft loading, reported in writing.
- Biological risk: food waste, animal waste and sharps identified and handled under the correct waste stream.
- Pests and utilities: any evidence logged and treatment recommended first, with gas, water and electrical access points cleared.
Coverage
Hoarder clean-up around West Ham and Plaistow E13
West Ham and Plaistow (E13) sits in Newham — our crews cover the whole E13 district and the streets bordering it.
Nearby areas we also support
- Hoarder clean-up in PlaistowE13 · under ½ mileE13
- Hoarder clean-up in Upton ParkE13 · under ½ mileE13
- Hoarder clean-up in Canning TownE16 · 1.2 milesE16
- Hoarder clean-up in East HamE6 · 1.2 milesE6
- Hoarder clean-up in BecktonE6 · 1.2 milesE6
- Hoarder clean-up in Custom HouseE16 · 1.2 milesE16
- Hoarder clean-up in StratfordE15 · 1.3 milesE15
- Hoarder clean-up in Forest GateE7 · 1.3 milesE7
Related services
Other cleaning we run in West Ham and Plaistow E13
Appliance and oven cleaning
Ovens, hobs and fridges in West Ham and Plaistow deep cleaned or dip-tank restored once the kitchen is reachable again.
Jet washing
Paths, yards and side returns around E13 pressure washed after the clearance vehicles have gone.
Pre-sale cleaning
If the West Ham and Plaistow property is going on the market after the clear-out, this is the presentation clean before photography.
One-off deep cleaning
Once a West Ham and Plaistow home is sorted, this is the clean that finishes it — kitchen, bathroom, floors and every surface, in one visit.
Carpet cleaning
Carpets under long-standing storage usually recover better than people expect. Cleaned in E13 while the team is already there.
End of tenancy cleaning
Where a E13 tenancy is ending, this is the standard an inventory clerk measures against, done after the clear-out.
Regular domestic cleaning
A fortnightly visit in West Ham and Plaistow is often what keeps a recovered home recovered. Same team, same faces, no re-introduction each time.
After builders cleaning
If repairs follow the clear-out in West Ham and Plaistow, the dust that comes with them is a separate job and we treat it as one.
Office cleaning
Commercial premises and communal areas around West Ham and Plaistow on a scheduled contract, out of hours.
About the area
West Ham and Plaistow in context
Terraced streets and the memory of the Boleyn Ground in this 55% flats neighbourhood, with fast links in every direction. The nearest station is West Ham (Jubilee, District, DLR, c2c) on this side of Newham, with 45% of West Ham and Plaistow homes being houses, and The former Boleyn Ground site is the landmark most people use to place it.
Victorian terraces, post-war estates and new blocks near the station on this side of Newham. On ONS Census 2021 borough figures Newham holds 115,511 households with a median age of 32, 33% owner-occupied and 53% of dwellings flats in this 55% flats neighbourhood, with The former Boleyn Ground site a few streets away. Homes in E13 that need this service are mostly flats where a housing officer or support worker is often already involved around West Ham (Jubilee, District, DLR, c2c), with 29% owner-occupation locally.
Teams working West Ham and Plaistow also cover Plaistow, Stratford, Canning Town around West Ham (Jubilee, District, DLR, c2c), with 30% of E13 homes being privately rented, so a job that runs long here does not lose its slot. Narrow terraced streets with permit bays; the A13 approach is a red route in this 55% flats neighbourhood.
Where West Ham and Plaistow sits in our coverage
Everything we fit in West Ham and Plaistow is booked through our hoarder clean-up in Newham page, which sits under hoarder clean-up across London. Same-week crews working this postcode also cover hoarder clean-up in Plaistow E13 (under ½ mile), hoarder clean-up in Upton Park E13 (under ½ mile), hoarder clean-up in Canning Town E16 (1.2 miles), hoarder clean-up in East Ham E6 (1.2 miles) and hoarder clean-up in Royal Docks E16 (1.2 miles). If your address sits on the boundary, book the closest page — the price and the crew are the same. For every trade we run at this postcode, see all services in West Ham and Plaistow.
Most booked alongside this in West Ham and Plaistow
- Area
- West Ham and Plaistow, Newham, East London
- Postcodes
- E13, E15
- Nearest station
- West Ham (Jubilee, District, DLR, c2c)
- Landmark
- The former Boleyn Ground site
- Housing stock
- Victorian terraces, post-war estates and new blocks near the station.
- West Ham and Plaistow (ONS Census 2021)
- 10,096 residents · 3,460 households · 55% flats · 40% social rented
- Council and charges
- London Borough of Newham. Newham sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant.
- First step
- Free survey in E13, in person or by video call
Questions
West Ham and Plaistow E13 hoarder clean-up questions, answered
Narrow terraced streets with permit bays; the A13 approach is a red route on Newham bookings. We survey the carry route before quoting, arrange and pay for any London Borough of Newham permit or bay suspension on the West Ham and Plaistow rounds — and 29% owner-occupation locally, with Newham parking rules in play, and where a lift or loading bay has to be booked we do that in advance so a visit never stalls waiting for building management. Newham sits outside the Congestion Charge zone and inside ULEZ for West Ham and Plaistow (E13) addresses, and our vehicles are compliant.
No. Every item or category is agreed with you before it leaves the property on this side of Newham, with a median age of 33 in this neighbourhood — and 40% social-rented stock nearby, and anything you are unsure about goes into the undecided tray rather than the van. Documents, photographs, jewellery, cash and keys are always set aside on a table for you to review in West Ham and Plaistow, with Newham parking rules in play. If you change your mind halfway through the day, we stop around West Ham (Jubilee, District, DLR, c2c).
Victorian terraces, post-war estates and new blocks near the station around West Ham (Jubilee, District, DLR, c2c). Across Newham, 53% of homes are flats and 28% are socially rented on the 2021 Census across E13, with 40% social-rented stock nearby — and 55% of homes here being flats, so most of what we see around West Ham and Plaistow is flats where a housing officer or support worker is often already involved. The route that usually works is a safeguarding-led programme run alongside the housing team on this side of Newham, with 45% of West Ham and Plaistow homes being houses, with a written report back.
Not from us. Vehicles can be unmarked, uniforms can be covered, nobody announces a company name on the doorstep in this 55% flats neighbourhood, with The former Boleyn Ground site a few streets away — and this being London Borough of Newham territory, and we will start early or work at a weekend at no extra cost if that is quieter. In shared buildings we use the service entrance and lift where there is one on this side of Newham, with 45% of West Ham and Plaistow homes being houses, and we keep landings clear as we go.
Regularly. We take referrals from housing officers, adult social care, environmental health, occupational therapists and community mental health teams across Newham, work to their risk assessment where they have one on this side of Newham, with this being a short walk from West Ham (Jubilee, District, DLR, c2c) — and 45% of West Ham and Plaistow homes being houses, and send a written report and photographic file back afterwards. We can invoice the referring body directly.
Source: ONS Census 2021 via Nomis (TS008, TS041, TS007A, TS044, TS054, TS003), MSOA geography. Figures cover the ONS neighbourhood West Ham & Stratford Park (E02000733) — the published geography that covers West Ham and Plaistow, not the whole borough. Neighbourhood names: House of Commons Library MSOA Names (OGL).
Talk to us about West Ham and Plaistow E13
A free survey, a written plan and one fixed price — £350 minimum attended visit, and nothing removed without your agreement. Call 020 3633 4555 or ask for a quote online.
Cleaning reviews from Greater London customers
This was my second job for Hello services and I was delighted to have Adam and Sultan back again. I had furniture assembly and clearance work to be done, and again it was done very professionally to a very high standard, and with absolute politeness at all times. They did an excellent job yet again… Read in full →
We did an end of tenancy cleaning service with Hello cleaners last month at Camden. The team was very professional right from booking to completion. Dhaval and team did an excellent job, and the cleaning quality especially of carpets and wooden flooring was of a very high standard. Highly recommended!
The team arrived on time, phoned me beforehand and got to work straight away after discussing the priorities. They worked extremely hard, were pleasant, polite and have done a great job cleaning the whole flat. I am recommending the service to others because it is just what people need.
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