Walk Custom House from Custom House station and Victoria Dock outwards and the post-war pattern is obvious: 50% of the 3,330 households in E16 live in flats, 50% in houses.
Owner-occupation runs at 26% in Custom House, so alongside the 24% rental churn there is steady planned work — refurbishments, downsizes and probate clearances booked weeks ahead.
Walls are precast concrete panels and dense blockwork; locally that also means often with surface conduit — the pattern behind 3,330 households inside the E16 neighbourhood, so the fixing that matters in Custom House is chosen on site — the usual failure here is in E16, drilling blind into a panel with reinforcement or a buried cable behind it — and with 24% of homes here privately rented, it sets the booking date as often as the job does.
Two streets can behave very differently in Custom House: regeneration streets between the docks and Canning Town, transformed by the Elizabeth line. The quote reflects the street the job is actually on. Custom House is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
Getting to the door matters as much as the job: construction diversions, estate service roads and new blocks with booked lifts. Custom House (Elizabeth line, DLR) is the nearest station, and one technician with a van-mounted dip tank; two where a barbecue has to be carried through a flat to reach a terrace.
