Customer reviews for cleaning

I booked a cleaning this morning and the Lokman team showed up within hours of booking. They were extremely thorough, kind, and detail oriented. highly recommend!! So grateful they came with my last minute booking.

Very happy with the experience - the flat had never looked so clean. Did a really good job :-)

The process of booking was straight forward and the team were quick to respond when needed. Adam and Dinu were the cleaners assigned to us on the day and i have to say they were outstanding! I can't praise them enough. They put in so much hard work and stayed as long as was needed. We're beyond happy with the results. Thanks fellas!

Excellent customer service provided prior to booking and throughout the day of the cleaning. Waqas was extremely nice and made sure we were satisfied with the job.

Izabell and her team were brilliant...very high quality clean on my property...10/10. Lovely staff..

I ordered a deep clean for our 4 bedroom home. We are currently living in the home and it is fully furnished. At the correct time the cleaning crew arrived. I was pleasantly surprised to see 4 cleaners in the crew. They all worked continuously from 09:15 to 12:45. Overall they have done a really good job. There are the odd missed detail here and there but not enough to be disappointed about. They did everything that was on the invoice.

I booked an end of tenancy clean for my flat and got an appointment within 24hrs! The team was punctual and well presented. They came prepared for the work and were quick to start.They worked hard through the day and their work was impeccable. Prior to this their communication were professional, timely and accurate. Highly recommend.

Lovely cleaners great empathy with the clients situation and flagged up improvements that would be beneficial for his care. Would highly recommend them.

Efficient booking system. Cleaners were very friendly and professional.

Smit and Meghe were the cleaners assigned to us, and they were absolutely incredible. We ordered a deep kitchen clean, and they worked some serious magic on our hob, oven, freezer and extractor hood. The dishwasher is gleaming, and we could not be happier with the results. We very much hope to see Smit and Meghe again!

Amazing job on the clean, very friendly man, and he was even great when my landlord showed up somewhat unexpectedly to take some photos, in fact he waited until she let herself out to call me back in.

Great service enquired and cleaners arrived next day Amazing job highly recommended will definitely use again thank you 😊

After an initial miscommunication with the cleaner and difficulties with the office, I was delighted with the results of my deep clean and would highly recommend the cleaner who did an amazing job with my fathers house which was very dirty after his passing. I can’t recall his name but he told me he covers Edinburgh & Glasgow for the company so would recommend him alone. Willing to forget the contact throughout the day with the main office though . Unlike the cleaner who was excellent they really need to brush up on their personal skills when dealing with customers

Excellent service for a deep clean at very short notice! Would recommend

Very good time keeping. Did a fantastic job I am very pleased with the service offered and would not hesitate to recommend him to anyone needing his/ her place cleaned.

Lokman and his team were amazing and did a fabulous job. They made sure that everything was clean no matter how long it took. I would highly recommend Loqman and his team.

I booked a deep clean for a house we bought. They arrived on time and cleaned everything that was booked.

Great job by Darren and the team, very friendly and went over checklist of cleaning that needed to be done. They were very professional and would recommend

Really well done to the 2 ladies who came to clean my bathroom 100% recommend them to everyone they did a fantastic job!

We had been living in the previous flat for nearly 3 years. We hired the cleaning team from hello services for end of tenancy cleaning. Before we left, the flat is a bit messy with limescale, dust, etc. The cleaning team come today and they have changed the flat completely. It is now very clean, neat and tidy. I strongly recommend if you are looking for cleaning. It is worth every penny.

Very professional and well mannered team. Arrived on time and was fast and efficient in doing a deep clean of the house. Did a wonderful job. Highly recommended.

Friendly staff, good clean job, easy and accessible booking. Perfect pre-moving in cleanse!

Adam and Dinu did a great deep clean in Norwich area. Spotless after they had finished. A thorough job, thank you - would recommend

Amy and her colleague did a brilliant job for a home and carpet clean. High standards and also fast, I would recommend them.

Excellent service, fantastic end of tenancy clean. Everything looks amazing. Thank you.

Sardar and his nephew did a wonderful job of cleaning my mother-in-law’s house.

I was very pleased with their service. Sardar came to clean end if year tenancy for , he was amazing, cleaned beyond my expectations and he was very professional.

Prompt and efficient service to clean our double oven range cooker and a job well done. Unfortunate that the cleaner not able to speak any English.

Both really seemed to care about doing a really good clean. Darren is so thorough and did an amazing job Would definitely recommend

Very happy with Hello cleaning services they did a good job and were very polite 🙂

Sardar and his nephew came along today and worked on my 4 bed with all appliances and carpets and I can’t recognise the house anymore I would’ve never believed it to be so clean and there professionalism was amazing really nice and kind offered to help with other things that weren’t there job all in all amazing pair

What an amazing job, way above expectations on a 3 story 4 bedroom house end of tenancy clean. You will not be disappointed. Friendly, efficient and professional.

Really pleased with the finished product. The house was spotless when they had finished. Well done and thank you for a brilliant job well done.

The cleaners showed up early, did a very good job in very little time. I got all of my deposit back. Izabel was efficient and did an exemplary job

I recommend hello service after they cleaned my oven & carpets. Very happy with their work Reasonable prices & very nice staff.

Excelling job! Sardar and Sarwan did an amazing job at deep cleaning our apartment. They were very thorough and they are highly recommended!

Professional team arrived fully equipped did a first class job polite nothing was to much and checked we was happy with the clean.

We booked for a deep clean for a house we were moving into with short notice. The friendly team turned up on time, fully equipped and blitzed the house in just over 2 hours. The house was spotless when we returned, carpets given a wash and new lease of life, appliances and windows cleaned. It really felt like a transformation, even though the house wasn't in a bad state to start with. The process really helped us move in and feel like the house was ours. I would 100% recommend the team from Brighton

They cleaned my brothers barber shop. I was very impressed with the quality of the service. The entire shop now looks spotless.

4 ladies arrived to complete a deep clean. Although, an hour late, they did an awesome job. Very friendly and thorough. Very pleased and would recommend Birmingham

The initial lack of communication from the team that arrived to clean the property was a bit unnerving. We booked an end of tenancy clean and were concerned that the lack of response meant the booking would be cancelled but thankfully after getting in touch with corporate, they confirmed the team had arrived and would complete the cleaning session. Upon inspection, they did a really good job with mostly everything! Sure there were a few dirt stains on the walls I wish they had gotten to but overall the cleaning itself was satisfactory so I’d say a 4/5 stars. However, I have to give 3 stars instead of 5 because the team threw out the remote controller for the ceiling fan in the master bedroom. I understand that any personal items would’ve been thrown out. We left the property completely vacant. However, to have thrown out what is effectively my landlord’s ceiling fan remote control which I had separated out via a little plastic baggie and leaving it on the bedroom window shelf is absurd. Not even with us trying to dig through the cleaning refuse could we find it. Having to explain this to my landlord is going to be difficult. So… thanks for the cleaning service itself but I really wish some common sense had been used. Edit: upon further further inspection, the cleaning team did not clean the second fridge, fridge freezer, and the washing machine. So three appliances were missed. I was so happy upon entering the property and now this? Disappointment. Update as of 03/12/2022: I let HelloServices know on the 24th about the missing remote control and the missed appliances. The cleaners contacted me the next day (25th Nov) and offered to come around on the 26th in the morning (Saturday) to clean the missed appliances, sharing that they were unaware of where they had been and that they had also found the remote control!!! The HelloServices customer service also emailed me on the 25th, relaying that they had also heard from the cleaning team that they had been in contact and offered their apologies for the mistake. I let our landlords know on the 25th and we had left the spare key in the same location so the landlords also expected them to come round in the morning before 12. Unfortunately the cleaners were running behind and were unable to arrive at the property until 4 pm and so the landlords had already retrieved the keys without telling us. We were informed by the cleaning team that the keys were gone and so they were unable to access the property but were able to leave the fan remote controller through the letter slot. I said this was fine, and apologised for the inconvenience to them. After calling our landlord (who told us they had retrieved the keys) and explaining, they shared that they were fine with the missed appliances and they would sort that out on a separate occasion. They were very pleased with the cleaning service so we got our full deposit back! And because of the various attempts to rectify the missed cleaning and even finding the remote control, I’m happy to edit my review. The cleaning team that serviced the property obviously take great pride in their work. I think it also says a lot about a company about how they respond to negative feedback and I can honestly say HelloServices did the best they could given the confusion and miscommunication. Thank you to the customer service and the cleaning team!! If you’re on the fence about using HelloService’s cleaning, please use my review as an example of what that experience is like. Yes there may be some miscommunication and some back and forth about things but overall the work can and will be done!

First class! We booked a one-off deep clean (and appliances) on the Friday night and the cleaners arrived on time at 9:00am on the Monday morning. They were so thorough and professional. The oven looked as though they had replaced it with a brand new one! Very impressed and will certainly recommend

Rapid reply and booking. Evening booked 0930 next day arrived. Cleaner was beyond friendly and honestly, it’s like a new house. Cannot recommended enough! No complaints, no areas they could improve on. Priceless

Had a one off clean. Really nice experience and was so much better than if I had done it myself and done in about 1/10th of the time it would have taken me.

Jose was polite, extremely tidy and did the most fantastic job on all carpets and rug cleaned. Highly recommend.

The cleaners worked so hard, and were incredibly kind and diligent. I can really recommend this company.

Great service. Arrived on time and did a great job. Everything was clean and smelt fresh.

Sardar was the gentleman who provided a deep cleaning service for me. He was very friendly and efficient and went above and beyond. I highly reccomend and would use him again.

Brilliant service, very helpful, never been so clean. Sardar 5 Five star excellent😃😃😃😃😃

Overall quite clean, done lots of work on mattresses and carpets. Carpets remained quite dirty, which is likely to do with the carpets, rather than cleaning. Mattresses became much cleaner. Though some areas were not cleaned - e.g. on top of kitchen counters. I have cleaned myself after. originally I booked for before I move the furniture in, but they cancelled on the day.