The guide
Lifts, Concierge and Block Rules for London House Moves in full
Who actually controls access to your building
It is rarely the landlord and never the developer. In practice a managing agent writes the move-in policy, a concierge or estate office enforces it, and a caretaker holds the lift key. Those are three phone numbers, and the move goes smoothly in proportion to how early you have all three.
Freehold houses have none of this. If both ends of your move are houses, this guide is a five-minute read about parking. If either end is a block of flats, it is the part of the plan most likely to cost you a day.
The goods lift is the whole timetable
A passenger lift moves people; a goods lift takes furniture with blankets on the walls and a key that overrides the doors. Where a building has one, it is booked in slots, usually two to four hours, and released to one contractor at a time.
Book it the moment you confirm the date, at both ends, and get the confirmation by email. A slot released to someone else is the most common reason a London move needs a second visit — and a second visit is a second crew day, not a discount.
- Ask for the slot in writing, with the start time and the duration
- Confirm who holds the lift key and who is on duty that day
- Check the lift's internal dimensions if you own anything tall
- Ask what happens if the lift fails — some blocks then ban stair carries
Permitted hours and what they do to your price
Many managed blocks allow moves only between 09:00 and 17:00 on weekdays, some allow Saturdays, and a number prohibit Sundays and bank holidays outright. Those hours are a contractual term of the lease, not a preference.
A 09:00 start rather than a 07:30 one pushes an outer-London completion into afternoon traffic, and a 17:00 cut-off can split a large home across two days. Tell your remover the permitted window before the quote, not after it.
The paperwork blocks ask for
The pack is short and the same building will ask for all of it or none of it. A professional remover has it ready and sends it in your name, so nothing bounces back in the week of the move.
- Public liability insurance certificate, usually £2m or more
- Goods in transit cover, with the value of the load stated
- A method statement and risk assessment for larger blocks
- Named operatives and vehicle registrations for gated estates
- A refundable damage deposit in a minority of prime developments
Estates, housing offices and social blocks
Council and housing-association blocks work the same way with different words: the estate office replaces the concierge, the lift is a passenger lift with a caretaker's override, and access is arranged through a housing officer rather than an agent.
Give them a fortnight's notice, ask whether a bollard or gate needs unlocking, and check whether the nearest legal stopping point is a bay, a loading zone or an estate road with its own permit scheme.
Protection, damage and who pays
Buildings care about their common parts more than your furniture. Corner guards on lift doorways, floor runners through the lobby and blankets on the lift walls are standard practice for us and a written requirement in many blocks.
Photograph the lobby, lift and stairwell before loading starts and again after the last item leaves. It takes two minutes and it is the only evidence that settles a scuff dispute with a managing agent.
When a building refuses access
It happens: an unbooked slot, an expired certificate, an out-of-hours arrival, works in the lobby. The remedy is always the same — the crew works to the longest legal carry available, which costs hours, or the move is rescheduled, which costs a day.
Both outcomes are avoidable with one email six weeks out asking the managing agent for the move-in policy in writing. Ask for it, forward it to your remover, and the day belongs to you rather than to the building.