Walk Richmond from Richmond Park and Richmond Hill outwards and the Georgian and early Victorian pattern is obvious: 68% of the 2,969 households in TW9 live in flats, 32% in houses.
Private renting sits at 43% and owner-occupation at 51%; the first group books upholstery cleaning at short notice, the second plans it.
Expect dot-and-dab plasterboard over blockwork; locally that also means with metal stud partitions between rooms — where 51% owner-occupation means the same home is booked again rather than a new tenant each year behind the plaster in TW9. That is why fixings are picked in the room rather than off a van shelf, and why short screws that grip only the board and slowly lever it off the dabs on these streets — and with 36% one-person households in Richmond, one adult is usually the only pair of hands on site is the fault we are called back to undo.
Two streets can behave very differently in Richmond: the green, the riverside terrace and the park gates at the top of the hill. The quote reflects the street the job is actually on. Richmond is outside the Congestion Charge zone but inside ULEZ; our vehicles are compliant, so nothing is added for it.
Steep Richmond Hill, conservation-area lanes, riverside flood-zone loading and tight CPZ. Nearest station is Richmond (District, Overground, South Western), and one technician with a portable extraction machine — the standard kit for London flats, where a truck-mount hose cannot reach a fourth floor.