Richmond upon Thames · TW9 · Hoarder clean-up
Hoarder clean-up in Kew, TW9
We clear and clean homes in Kew for people living with hoarding disorder, for families supporting someone they love on this side of Richmond upon Thames, with this being a short walk from Kew Gardens (District, Overground) — and this being London Borough of Richmond upon Thames territory, and for the housing officers, occupational therapists and social workers who refer to us. The approach is the same for all three: consent first, pace second, speed last in this 41% flats neighbourhood.
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- £5m public liability
- Licensed waste carrier CBDU300454
- Since 2019
- Free, no-obligation survey — in person or by video call, whichever is easier
- Fixed written price from £450 — £350 minimum attended visit
- Nothing leaves the home without your agreement, item by item
- Unmarked vehicles and no company name at the door, at no extra cost
How it works
Hoarder clean-up in Kew in three steps
Step 1: Talk to us, free and private
Tell us what the home is like today. No photographs, no judgement, no sales call.
Same-day reply, seven days a week
Step 2: Free survey, fixed written price
In person or by video call we rate each room on the Clutter Image Rating scale, check escape routes and risks, then send one written plan and one fixed price.
No obligation, nothing added later
Step 3: Consent-led clean-up and hand-back
We work at your pace, item by item, escape routes first, then deep clean and sanitise and hand over waste transfer notes and donation receipts.
Discreet, unmarked vehicles on request
The service, locally
Hoarder clean-up in Kew TW9
Edwardian terraces and semis in family use, plus riverside apartments across TW9. That stock is why most TW9 jobs turn on decades of paperwork, photographs and inherited belongings on the streets near Kew Gardens, with a median age of 43 in this neighbourhood, where the sorting matters far more than the carrying. Narrow streets with permit bays, level crossings and conservation-area frontages on TW9 jobs.
Tenure matters more than most people expect. 63% of Richmond upon Thames homes are owner-occupied, 12% socially rented and 25% privately rented across 80,704 households in Kew, with 6% social-rented stock nearby. In Kew the homes we work in are mostly long-held family houses with lofts, cellars and forty years of storage — and 30% of TW9 homes being privately rented, with 59% of Kew homes being houses, and what suits them is supported sorting days at the resident's pace for Kew (TW9) addresses, with everything personal set aside first.
What we most often meet here: long-held family houses with lofts, cellars and forty years of storage. The usual challenge is decades of paperwork, photographs and inherited belongings, where the sorting matters far more than the carrying. The route that tends to work is supported sorting days at the resident's pace, with everything personal set aside first. Access and parking: Narrow streets with permit bays, level crossings and conservation-area frontages.
- Fixed price from
- £450Fixed price from
- Kew homes are flats
- 41%Kew homes are flats
- Socially rented in Kew
- 6%Socially rented in Kew
- Households in Kew
- 4,163Households in Kew
How we work
Consent first, always the rules we do not bend
Consent decides everything
Nothing leaves the property unless the person who lives there has agreed to it, item by item or category by category. Change your mind about a box at eleven o'clock and that box stays.
We work at your pace
Some homes suit a single full day; many do not, and a staged plan across several visits gets further with less distress. We say which is realistic at the survey.
Discretion as standard
Unmarked vehicles on request, plain clothing, no company name at the doorstep, and no photographs beyond those needed for insurance or a landlord file, with written permission.
Trained, checked, insured
DBS-checked teams trained in trauma-informed practice and infection control, full public liability cover, and licensed waste carriage with transfer notes issued to you.
Five routes
The person decides the route not the price list
Supported sorting
You sit at the sorting station and make every decision; the team fetches, holds up, bags and carries across four trays — keep, donate, recycle, undecided.
Best for: Staying in control, and homes where sentimental value does most of the work.
Staged programme
The home is split into zones in a written order, and each visit finishes a zone completely so there is a usable room before the next one starts.
Best for: Moderate to high Clutter Image Rating homes, or anyone overwhelmed by a single-day attempt before.
Single-session clear
A larger team completes the property in one continuous programme, with a family member or advocate holding decisions where needed.
Best for: Deadline work — a tenancy ending, a completion date or an enforcement notice.
Safeguarding-led clearance
Run jointly with the referring professional against their risk assessment and objectives, with our written report back afterwards.
Best for: Blocked escape routes, enforcement notices or a tenancy at risk.
Recovery clean and sanitise
After sorting: deep clean, anti-microbial treatment, carpets cleaned and odour dealt with at source.
Best for: Handing a property back, or the point where a home needs to feel like a home again.
Why Hello Services
What working with us in Kew actually looks like
Your decisions, every time
A sorting station goes up before anything moves on TW9 jobs, with Richmond upon Thames parking rules in play, and the four trays — keep, donate, recycle, undecided — are yours to fill. In Kew as everywhere, an item you are unsure about goes to the undecided tray, not to the van on the Kew rounds, with 30% one-person households here.
Honest about the pace
We will tell you at the survey whether Kew job is realistically one day or five on Richmond upon Thames bookings — and 30% one-person households here, with 4,163 households on this patch, and we will say so even when the slower answer is the cheaper one. Supported sorting days at the resident's pace, with 30% one-person households here, with everything personal set aside first is what usually works here on the Kew rounds.
Discretion is the default
For TW9 bookings, unmarked vehicles on request, plain clothing, no company name called out at the door on Richmond upon Thames bookings, with 4,163 households on this patch, and early or weekend starts at no surcharge. Neighbours in Richmond upon Thames do not need to know anything at all in this 41% flats neighbourhood. Around Kew Gardens (District, Overground) we allow for the parking and the walk-in before the slot is confirmed.
Safety assessed, not assumed
Escape routes, fire loading, floor loading and biological risk are checked and written down before the first box moves on the Kew rounds, with Richmond upon Thames parking rules in play. Clearing a route out of the property is always the first task on site on TW9 jobs.
Licensed, insured, accountable
DBS-checked and trauma-informed teams, full public liability and treatment-risk cover, licensed waste carriage with transfer notes, donation receipts back in your hand across TW9 — and this being a short walk from Kew Gardens (District, Overground), with Richmond upon Thames parking rules in play, and London Borough of Richmond upon Thames permits arranged and paid for by us.
Fixed prices
Hoarder clean-up prices in Kew TW9
Single room reset
£450 – £850
1 day, 2 operatives
One room sorted with you, agreed items removed, then cleaned and sanitised back to daily use.
Kitchen or bathroom recovery
£520 – £980
1 day, 2 operatives
The two rooms that most affect health — food handled discreetly, appliances and sanitary ware cleared and sanitised.
One-bedroom flat, staged
£900 – £1800
2–3 days
A whole flat room by room across two or three visits, nothing removed without agreement.
Two or three-bedroom home
£1800 – £3600
3–6 days
The most common London job: living space first, then bedrooms, then storage.
Four-bedroom-plus house
£3600 – £8500
6–12 days
Larger homes including lofts, cellars and garages, run as a phased programme.
Bereavement or probate clearance
£950 – £3200
2–5 days
A full property handled gently, with paperwork, photographs and personal effects set aside for the family first.
Deep clean and sanitising only
£380 – £1400
0.5–2 days
For homes already sorted: deep clean, anti-microbial treatment and odour neutralisation.
Supported sorting day rate
£420 – £620
Per day, 2 operatives
Two trained operatives working alongside you for a full day, at whatever pace the day allows.
Prices include VAT, with a £350 minimum on any attended visit. Every quote is fixed in writing after a free survey and does not change on the day unless you ask for more.
Landlords, housing associations, insurers, attorneys under an LPA and adult social care can all be invoiced directly, with the survey, risk assessment and photographic file supplied.
Extras and local costs
What can change the price in Kew TW9
Licensed disposal
£180per Luton load
Transfer notes for every load, sorted for reuse and recycling first.
Donation runs
Includedincluded
Usable goods delivered to a charity you choose, with the receipt handed back.
Confidential paper destruction
£45per sack
Cross-shredded under a certificate of destruction.
Sharps and clinical waste
£95per collection
Needles, dressings and medical waste in approved containers.
Biohazard decontamination
£260per room
Handled in full PPE with a two-stage clean and anti-microbial treatment.
Odour neutralisation
£140per property
Hydroxyl or ozone treatment at source rather than masking with fragrance.
Held-back storage
£120per month
Anything you are not ready to decide on moved to secure storage instead.
Out-of-hours or discreet timing
Includedno surcharge
Early starts, evenings and weekends at no extra cost.
- Access and carry
- Narrow streets with permit bays, level crossings and conservation-area frontages. Carry distance and stair flights change the number of operatives we send, and both are counted at the survey.
- Permits and charges
- Richmond upon Thames sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant. London Borough of Richmond upon Thames permits and bay suspensions are arranged and paid for by us.
- Housing stock
- Edwardian terraces and semis in family use, plus riverside apartments. With 40% of Richmond upon Thames homes being flats, lift access often decides whether a job is two days or three.
- Disposal volume
- The single biggest variable, estimated at the survey from the Clutter Image Rating — we would rather over-estimate and refund than surprise you.
Scope
What is included in Kew and what honestly is not
Included in every job
- A free, no-obligation survey — in person or by video call — and a fixed written quote before anything is booked.
- A written risk assessment covering escape routes, fire loading, floor loading and biological risk.
- DBS-checked operatives trained in trauma-informed practice and infection control.
- A four-tray sorting station and item-by-item consent throughout the visit.
- Documents, photographs, jewellery, cash and keys set aside for you to review, never disposed of on a judgement call.
- Licensed waste carriage with transfer notes, donation runs to a charity you choose, and parking, permits and ULEZ inside the quoted figure.
Not included — and why
- Clearing a home against the wishes of a resident who has capacity — we will not do it, whoever is paying.
- Therapy or clinical treatment. We work alongside your therapist or mental health team, but a clean is not treatment.
- Pest eradication and structural, damp, electrical or gas work. We identify it, arrange the specialist and quote it separately.
- Valuing or selling belongings. We flag anything that looks valuable and hand it to you rather than price it.
A shared standard
The Clutter Image Rating and the safety checks behind every plan
Band 1–3 · Low
Cluttered, but every surface, doorway and appliance is still usable and the floor is largely clear.
Usually a one-day sort and deep clean, often with the resident working alongside the team.
Band 4–6 · Moderate
Floor space is significantly reduced and one or more rooms cannot be used for their purpose.
Commonly two to four visits with a sorting station and a written plan agreed first.
Band 7–9 · High
Movement is restricted to narrow paths and exits or appliances may be blocked, with structural or contamination risk.
A staged programme with a written risk assessment, PPE throughout and other agencies usually involved.
Safety checks on every survey
Four checks run on every TW9 survey before a plan is written, and clearing a route out is always the first task on site.
- Escape routes: every exit checked, and clearing a route out is always the first task on site.
- Fire and structural loading: stored material near heaters, meters and consumer units, plus upper-floor and loft loading, reported in writing.
- Biological risk: food waste, animal waste and sharps identified and handled under the correct waste stream.
- Pests and utilities: any evidence logged and treatment recommended first, with gas, water and electrical access points cleared.
Coverage
Hoarder clean-up around Kew TW9
Nearby areas we also support
- Hoarder clean-up in RichmondTW9 · under ½ mileTW9
- Hoarder clean-up in Mortlake and East SheenSW14 · 1.1 milesSW14
- Hoarder clean-up in East SheenSW14 · 1.1 milesSW14
- Hoarder clean-up in BrentfordTW8 · 1.3 miles · HounslowTW8
- Hoarder clean-up in Richmond Hill and HamTW10 · 1.6 milesTW10
- Hoarder clean-up in ChiswickW4 · 1.9 miles · HounslowW4
- Hoarder clean-up in IsleworthTW7 · 1.9 miles · HounslowTW7
- Hoarder clean-up in BarnesSW13 · 2.2 milesSW13
Related services
Other cleaning we run in Kew TW9
Appliance and oven cleaning
Ovens, hobs and fridges in Kew deep cleaned or dip-tank restored once the kitchen is reachable again.
Jet washing
Paths, yards and side returns around TW9 pressure washed after the clearance vehicles have gone.
Pre-sale cleaning
If the Kew property is going on the market after the clear-out, this is the presentation clean before photography.
One-off deep cleaning
Once a Kew home is sorted, this is the clean that finishes it — kitchen, bathroom, floors and every surface, in one visit.
Carpet cleaning
Carpets under long-standing storage usually recover better than people expect. Cleaned in TW9 while the team is already there.
End of tenancy cleaning
Where a TW9 tenancy is ending, this is the standard an inventory clerk measures against, done after the clear-out.
Regular domestic cleaning
A fortnightly visit in Kew is often what keeps a recovered home recovered. Same team, same faces, no re-introduction each time.
After builders cleaning
If repairs follow the clear-out in Kew, the dust that comes with them is a separate job and we treat it as one.
Office cleaning
Commercial premises and communal areas around Kew on a scheduled contract, out of hours.
About the area
Kew in context
The botanic gardens, the green and Edwardian family streets around them across TW9. The nearest station is Kew Gardens (District, Overground) on the streets near Kew Gardens, with Kew Gardens a few streets away, and Kew Gardens is the landmark most people use to place it.
Edwardian terraces and semis in family use, plus riverside apartments in Kew. 2, 63% owner-occupied and 40% of dwellings flats. Homes in TW9 that need this service are mostly long-held family houses with lofts, cellars and forty years of storage in this 41% flats neighbourhood, with 59% of Kew homes being houses.
Where Kew sits in our coverage
Kew is one of the neighbourhoods on our hoarder clean-up in Richmond upon Thames page, which sits under hoarder clean-up across London. Nearest pages to this one, in travel order: hoarder clean-up in Richmond TW9 (under ½ mile), hoarder clean-up in Mortlake and East Sheen SW14 (1.1 miles), hoarder clean-up in Brentford TW8 (1.3 miles), hoarder clean-up in Richmond Hill and Ham TW10 (1.6 miles) and hoarder clean-up in Chiswick W4 (1.9 miles). If your address sits on the boundary, book the closest page — the price and the crew are the same. For every trade we run at this postcode, see all services in Kew.
Most booked alongside this in Kew
- Area
- Kew, Richmond upon Thames, West London
- Postcodes
- TW9
- Nearest station
- Kew Gardens (District, Overground)
- Landmark
- Kew Gardens
- Housing stock
- Edwardian terraces and semis in family use, plus riverside apartments.
- Kew (ONS Census 2021)
- 9,714 residents · 4,163 households · 41% flats · 6% social rented
- Council and charges
- London Borough of Richmond upon Thames. Richmond upon Thames sits outside the Congestion Charge zone and inside ULEZ, and our vehicles are compliant.
- First step
- Free survey in TW9, in person or by video call
Questions
Kew TW9 hoarder clean-up questions, answered
Narrow streets with permit bays, level crossings and conservation-area frontages on Richmond upon Thames bookings. We survey the carry route before quoting, arrange and pay for any London Borough of Richmond upon Thames permit or bay suspension in Kew — and 59% of Kew homes being houses, with 30% of TW9 homes being privately rented, and where a lift or loading bay has to be booked we do that in advance so a visit never stalls waiting for building management. Richmond upon Thames sits outside the Congestion Charge zone and inside ULEZ on this side of Richmond upon Thames, with 6% social-rented stock nearby, and our vehicles are compliant.
No. Every item or category is agreed with you before it leaves the property in Kew, with this being a short walk from Kew Gardens (District, Overground) — and 64% owner-occupation locally, and anything you are unsure about goes into the undecided tray rather than the van. Documents, photographs, jewellery, cash and keys are always set aside on a table for you to review on Richmond upon Thames bookings, with 59% of Kew homes being houses. If you change your mind halfway through the day, we stop on the streets near Kew Gardens.
A single room typically runs £450–£850 and a two or three-bedroom home £1,800–£3,600 on the streets near Kew Gardens, with 59% of Kew homes being houses, with a £350 minimum on any attended visit. You get one fixed figure in writing after a free survey — in person or by video call — covering the team, licensed disposal, sanitising, parking and permits across TW9 — and 4,163 households on this patch, with Kew Gardens a few streets away. It does not change on the day unless you ask us to do more on the Kew rounds.
Edwardian terraces and semis in family use, plus riverside apartments on the streets near Kew Gardens. Across Richmond upon Thames, 40% of homes are flats and 12% are socially rented on the 2021 Census for Kew (TW9) addresses, with 6% social-rented stock nearby — and 4,163 households on this patch, so most of what we see around Kew is long-held family houses with lofts, cellars and forty years of storage. The route that usually works is supported sorting days at the resident's pace on the Kew rounds, with 64% owner-occupation locally, with everything personal set aside first.
Not from us. Vehicles can be unmarked, uniforms can be covered, nobody announces a company name on the doorstep across TW9, with 30% one-person households here — and 4,163 households on this patch, and we will start early or work at a weekend at no extra cost if that is quieter. In shared buildings we use the service entrance and lift where there is one on the Kew rounds, with this being London Borough of Richmond upon Thames territory, and we keep landings clear as we go.
Regularly. We take referrals from housing officers, adult social care, environmental health, occupational therapists and community mental health teams across Richmond upon Thames, work to their risk assessment where they have one in Kew, with this being London Borough of Richmond upon Thames territory — and 30% one-person households here, and send a written report and photographic file back afterwards. We can invoice the referring body directly.
Source: ONS Census 2021 via Nomis (TS008, TS041, TS007A, TS044, TS054, TS003), MSOA geography. Figures cover the ONS neighbourhood Kew Gardens (E02000785) — the published geography that covers Kew, not the whole borough. Neighbourhood names: House of Commons Library MSOA Names (OGL).
Talk to us about Kew TW9
A free survey, a written plan and one fixed price — £350 minimum attended visit, and nothing removed without your agreement. Call 020 3633 4555 or ask for a quote online.
Cleaning reviews from Greater London customers
4.5 ★ from 3,131 Trustpilot reviewsThis was my second job for Hello services and I was delighted to have Adam and Sultan back again. I had furniture assembly and clearance work to be done, and again it was done very professionally to a very high standard, and with absolute politeness at all times. They did an excellent job yet again… Read in full →
Sultan assembled our new wardrobe. Really good service. Was also able to find clearance through them. Both services were good
Amazing service from these guys. Arrived 15 mins early to start promptly and were done with a 2 bed / 2 bath flat in under 3hrs. Simply amazing. The finished result was out of this world, the kitchen appliances were quite dirty and they were like brand new afterwards including the oven! I cannot recommend… Read in full →
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