Hello Services customer reviews

We had been living in the previous flat for nearly 3 years. We hired the cleaning team from hello services for end of tenancy cleaning. Before we left, the flat is a bit messy with limescale, dust, etc. The cleaning team come today and they have changed the flat completely. It is now very clean, neat and tidy. I strongly recommend if you are looking for cleaning. It is worth every penny.

Having to deal with my Mother in laws flat from 250 miles away was always going to be difficult, but Hallo provided an excellent service keeping me informed almost daily, I bam unable to comment on the quality of the work as I am too far removed but a relative has indicated an excellent job the flat looking immaculate.

Very professional and well mannered team. Arrived on time and was fast and efficient in doing a deep clean of the house. Did a wonderful job. Highly recommended.

Friendly staff, good clean job, easy and accessible booking. Perfect pre-moving in cleanse!

The Lady was excellent worked really hard and she had her work cut out as it was a rental takeover. I am over the moon and will definitely recommend and use Hello services again. AN

Professional and friendly service. The whole house was thoroughly cleaned in record time.

Amy and her colleague did a brilliant job for a home and carpet clean. High standards and also fast, I would recommend them.

Loqman and his team did a great job. Arrived on time, kept me updated about when they’d finish and did everything I asked. Would recommend.

Excellent service, fantastic end of tenancy clean. Everything looks amazing. Thank you.

Sardar and his colleague were very professional and friendly. They worked quickly and efficiently and left the place looking wonderful. Very happy

Sardar and his nephew did a wonderful job of cleaning my mother-in-law’s house.

I was very pleased with their service. Sardar came to clean end if year tenancy for , he was amazing, cleaned beyond my expectations and he was very professional.

Sardar and team were really professional and polite and did an excellent job.

Professional and efficient team, highly recommend

The team were excellent and did a fantastic jobless

Both really seemed to care about doing a really good clean. Darren is so thorough and did an amazing job Would definitely recommend

Sardar did a great job, very thorough and arrived on time.

Very happy with Hello cleaning services they did a good job and were very polite 🙂

Sardar and his nephew came along today and worked on my 4 bed with all appliances and carpets and I can’t recognise the house anymore I would’ve never believed it to be so clean and there professionalism was amazing really nice and kind offered to help with other things that weren’t there job all in all amazing pair

What an amazing job, way above expectations on a 3 story 4 bedroom house end of tenancy clean. You will not be disappointed. Friendly, efficient and professional.

The team was very helpful came in and first found out what I wanted done first and figured out a plan from there. Sardar was very good and efficient and I will definitely be calling him again as he did an amazing job

The cleaners showed up early, did a very good job in very little time. I got all of my deposit back. Izabel was efficient and did an exemplary job

Excelling job! Sardar and Sarwan did an amazing job at deep cleaning our apartment. They were very thorough and they are highly recommended!

We used moving services. It was great. We booked last minute and they went above and beyond to make our move happen. Definitely would recommendm

Professional team arrived fully equipped did a first class job polite nothing was to much and checked we was happy with the clean.

We booked for a deep clean for a house we were moving into with short notice. The friendly team turned up on time, fully equipped and blitzed the house in just over 2 hours. The house was spotless when we returned, carpets given a wash and new lease of life, appliances and windows cleaned. It really felt like a transformation, even though the house wasn't in a bad state to start with. The process really helped us move in and feel like the house was ours. I would 100% recommend the team from Brighton

Great service, easy to book, great guy who kept in touch on the day, perfect

4 ladies arrived to complete a deep clean. Although, an hour late, they did an awesome job. Very friendly and thorough. Very pleased and would recommend Birmingham

The initial lack of communication from the team that arrived to clean the property was a bit unnerving. We booked an end of tenancy clean and were concerned that the lack of response meant the booking would be cancelled but thankfully after getting in touch with corporate, they confirmed the team had arrived and would complete the cleaning session. Upon inspection, they did a really good job with mostly everything! Sure there were a few dirt stains on the walls I wish they had gotten to but overall the cleaning itself was satisfactory so I’d say a 4/5 stars. However, I have to give 3 stars instead of 5 because the team threw out the remote controller for the ceiling fan in the master bedroom. I understand that any personal items would’ve been thrown out. We left the property completely vacant. However, to have thrown out what is effectively my landlord’s ceiling fan remote control which I had separated out via a little plastic baggie and leaving it on the bedroom window shelf is absurd. Not even with us trying to dig through the cleaning refuse could we find it. Having to explain this to my landlord is going to be difficult. So… thanks for the cleaning service itself but I really wish some common sense had been used. Edit: upon further further inspection, the cleaning team did not clean the second fridge, fridge freezer, and the washing machine. So three appliances were missed. I was so happy upon entering the property and now this? Disappointment. Update as of 03/12/2022: I let HelloServices know on the 24th about the missing remote control and the missed appliances. The cleaners contacted me the next day (25th Nov) and offered to come around on the 26th in the morning (Saturday) to clean the missed appliances, sharing that they were unaware of where they had been and that they had also found the remote control!!! The HelloServices customer service also emailed me on the 25th, relaying that they had also heard from the cleaning team that they had been in contact and offered their apologies for the mistake. I let our landlords know on the 25th and we had left the spare key in the same location so the landlords also expected them to come round in the morning before 12. Unfortunately the cleaners were running behind and were unable to arrive at the property until 4 pm and so the landlords had already retrieved the keys without telling us. We were informed by the cleaning team that the keys were gone and so they were unable to access the property but were able to leave the fan remote controller through the letter slot. I said this was fine, and apologised for the inconvenience to them. After calling our landlord (who told us they had retrieved the keys) and explaining, they shared that they were fine with the missed appliances and they would sort that out on a separate occasion. They were very pleased with the cleaning service so we got our full deposit back! And because of the various attempts to rectify the missed cleaning and even finding the remote control, I’m happy to edit my review. The cleaning team that serviced the property obviously take great pride in their work. I think it also says a lot about a company about how they respond to negative feedback and I can honestly say HelloServices did the best they could given the confusion and miscommunication. Thank you to the customer service and the cleaning team!! If you’re on the fence about using HelloService’s cleaning, please use my review as an example of what that experience is like. Yes there may be some miscommunication and some back and forth about things but overall the work can and will be done!

First class! We booked a one-off deep clean (and appliances) on the Friday night and the cleaners arrived on time at 9:00am on the Monday morning. They were so thorough and professional. The oven looked as though they had replaced it with a brand new one! Very impressed and will certainly recommend

Great company, brilliant job!

Rapid reply and booking. Evening booked 0930 next day arrived. Cleaner was beyond friendly and honestly, it’s like a new house. Cannot recommended enough! No complaints, no areas they could improve on. Priceless

MD team Scotland fantastic work 100% happy

Good strong boxes

Thank you for the order! Arrived in time! Boxes are really good quality for packing up a house.

Extremely professional and so quick. Really helped us out and were kind throughout. Would 100 percent book again

Jose was polite, extremely tidy and did the most fantastic job on all carpets and rug cleaned. Highly recommend.

Sardar was the gentleman who provided a deep cleaning service for me. He was very friendly and efficient and went above and beyond. I highly reccomend and would use him again.

Brilliant service, very helpful, never been so clean. Sardar 5 Five star excellent😃😃😃😃😃

From the first communication to get a quote to the end of the job. Everything was superb. We had few texts confirming the job, the arrival of the team, and we were able to track the team before arriving. Sab and his colleague were exceptionally helpful. Amazing. Will use again

Thanks it arrived safely

Overall quite clean, done lots of work on mattresses and carpets. Carpets remained quite dirty, which is likely to do with the carpets, rather than cleaning. Mattresses became much cleaner. Though some areas were not cleaned - e.g. on top of kitchen counters. I have cleaned myself after. originally I booked for before I move the furniture in, but they cancelled on the day.

Hannah (based in South wales) was very professional and accommodating. She arrived on time and left the place super clean. Even though we did not have parking space in front of the house, she went the extra mile to find a solution.

Amazing deep clean, they cleaned every part of my flat in an efficient amount of time. Would highly recommend the team

Great service and efficient work. Oven, dishwasher, washing machine and dryer all cleaned to a high standard! My oven has never been this clean!

Hannah and her sister made an excellent job of providing me with an after builders clean. They were punctual with their arrival time friendly and professional. Left my house spotless

Absolutely top quality. Very thorough and professional work. I was extremely impressed and would not hesitate to use again

Hannah From South Wales did a wonderful job the carpets and windows all nicely clean thanks

Excellent company. Ordered moving boxes and moving services together. Really great service and reasonable cost

Fantastic work by Loqman and his team! Fantastic clean and very friendly service!