About Hello Services · Est. 2019
Every claim onthis page canbe checked
Hello Services is a UK home-services company covering cleaning, moving, handyman work and clearance. We are directly registered, insured and licensed — and the numbers are printed below so you can check them yourself before you book anything.
Registered in England & Wales · VAT registered · Environment Agency licensed waste carrier
On the record
- Legal entity
- Hello Services Ltd
- VAT number
- GB 331 4560 12
- Public liability
- £5m cover on every job
- Registered office
- 46 Harvey House, Green Dragon Lane, Brentford, London, TW8 0DJ, United Kingdom
- Incorporated
- 20 May 2019
Every registration above is a public record. We link to the source rather than asking you to take our word for it.
Four divisions
One company, four trades
Most households end up juggling three or four suppliers for jobs that all happen in the same week. We run all four ourselves, on one price list.
01
Cleaning
End of tenancy, deep cleans, after-builders, carpets, ovens and commercial contracts.
Cleaning services →02
03
04
Clearance
Licensed house clearance, rubbish removal, office strip-outs and garden waste.
Clearance services →
Site directory
Search everything we publish
Every service, town, borough, postcode and guide on this site, in one box. Try “Canterbury”, “Solihull”, “SW11”, “office removals” or “end of tenancy”.
Since 2019
Built around one complaint about this industry
2019
Sarbaz Hassan incorporates Hello Services Ltd in Brentford, west London, doing end of tenancy cleaning for letting agents across the capital. The founding idea is narrow: quote a fixed price, put it in writing, and don’t change it on the day.
2020
The pandemic reshapes how people book. Phone-and-diary scheduling is replaced with online booking, contactless handovers and remote key collection. The changes stick.
2022
Customers booking cleans keep asking for the neighbouring jobs — a van, a clearance, someone to put up a shelf. Moving, clearance and handyman divisions are added on the same fixed-price model.
2024
Coverage extends beyond London into the Midlands, the North West and Scotland, with local crews working to a single national standard and one published rate card.
Today
Cleaning, moving, handyman and clearance across England, Scotland and Wales — seven days a week, four trades, one published price list.
“I started this company because home-service quotes kept falling apart on the day — the meter ran, the scope crept, the final bill grew. The fix isn’t complicated: agree the price in writing first, then do the work properly. Everything we’ve built since follows from that.”
— Sarbaz Hassan, Founder & Director
The honest version
Who turns up, and who they work for
It’s a fair question and we’d rather answer it here than have you guess. We use two kinds of crew, and you’re told which one is coming to you before you pay anything.
Directly employed
Our core cleaning teams are employed by Hello Services, work in our uniform, carry our equipment and are managed by our own supervisors. Most cleaning work in London and the major cities is staffed this way.
Contracted partner crews
Removals, clearance and some regional work is delivered by long-term partner crews we’ve worked with for years. They are not picked from an open marketplace and they don’t set their own prices. They pass the same vetting, carry the same insurance, work to the same checklists and are paid on our rate card — and we stay responsible for the job either way.
01
In-person interview and right-to-work check
02
Two prior-employer references, taken up directly
03
Enhanced DBS screening
04
Training against our written service checklists before a first customer job
If a crew can’t be assigned to your postcode, we tell you before we take payment — not after.
What you’re promised
Fixed price, written down, before anyone starts
- The price is agreed before work begins.
- It changes only if you ask for extra work and agree the cost first. There is no hourly meter on fixed-price cleaning.
- 24-hour re-clean guarantee.
- If something on the checklist is missed, we come back and put it right at no charge. It’s written into every cleaning booking.
- Waste goes through licensed carriers.
- Every clearance is disposed of under waste carrier licence CBDU300454, with a transfer note available on request.
Complaints
What happens when we get it wrong
We complete thousands of jobs a year and we don’t get all of them right. Here’s the process, with the timescales we hold ourselves to.
- 01
Tell the crew or call the office the same day. Most issues are fixed on a return visit within 24 hours.
- 02
If that doesn’t resolve it, email info@helloservices.co.uk with your booking reference and photos. A named member of the office team responds within one working day.
- 03
If you’re still not satisfied, ask for it to be escalated to a director. We’ll give you a written outcome within five working days.
How we count
The figures, and what they actually mean
- Trading since
2019
Trading since
Incorporated 20 May 2019 and trading continuously since — company number 11855405.
- Trades under one roof
4
Trades under one roof
Cleaning, moving, handyman and clearance, all run by us on one published price list.
- Independent rating
4.5 / 5
Independent rating
Trustpilot, all reviews, unfiltered.
- Public liability cover
£5m
Public liability cover
In force on every job, residential and commercial.
Every figure above comes from a public record or a live third-party profile, and we print the definition next to it — round, unexplained numbers are worth nothing to you.
Coverage
Check your postcode before you plan around us
Coverage is genuinely national but it isn’t uniform, and crew availability moves. Enter a postcode and we’ll tell you honestly whether we can cover it and how soon.
Customers
Households, landlords, agents and businesses
Households
Deep cleans, removals, man with a van, flat-pack assembly, appliance cleaning and general home repairs.
Landlords & letting agents
End of tenancy and pre-tenancy cleaning, void clearance, move-out support and inspection-ready property preparation. Consolidated invoicing and priority slots for managed portfolios.
Commercial
Office cleaning contracts, office removals and strip-outs, handyman call-outs and licensed commercial waste clearance.
Find us
Name, address, phone — the same everywhere
Directories, listings and search engines all cite the details below. They are identical on every page of this site, on Companies House and on our Trustpilot profile, so there is one consistent record of who we are.
Registered business
Hello Services Ltd
Trading as Hello Services · Company no. 11855405 · VAT GB 331 4560 12
46 Harvey House, Green Dragon LaneBrentford, London, TW8 0DJUnited KingdomContact
- Monday – Saturday
- 9:00 am – 7:00 pm
- Sunday
- 9:00 am – 5:00 pm
Independent
Reviews we don’t control
Our score is live on Trustpilot. Not every review is five stars. We reply to the critical ones publicly, on Trustpilot, under our own name.
Questions
Straight answers
Ready when you are
Fixed quote in under a minute. No deposit. Same-week slots across the UK.
What customers say about our work
3.9 ★ from 1,412 Google reviewsI had a very positive experience with HelloService. I first used their service two years ago for the end of tenancy cleaning of my flat in Edinburgh, where I had lived for six years. I was quite nervous, as the property had been occupied for a long time, but HelloService delivered a very high standard… Read in full →
I was going to leave a 3 star score, but one of the cleaners (there were three of them), who appeared to be the boss, went above and beyond in the kitchen. One of the three was.. lets say a little rushed. I have lots of expensive technical devices and screens on my work desk,… Read in full →
Amazing experience with this company. Booked the cleaning with 3 or 4 days notice. Easy to book, easy to select options about what needed to be cleaned. The team of 3 girls got there on time and what I thougth it would take, at least for me, 3 or 4h it was done in 1.5h.… Read in full →
Quoted verbatim from reviews customers left on our public Google and Trustpilot profiles. Nothing is edited, shortened beyond the link above, or written by us.