Hello Services customer reviews

Great and easy service which friendly staff. They did a great job with our deep clean and would definitely use again.

Great service, flat is perfectly clean

My mother's house was getting in a bit of a state so we decided to get it deep cleaned. Ana and her 3 colleagues from Hello Services worked really hard and transformed the place. Really pleased.

The service was first class.

Communication before appointment was excellent. Communication from staff during job was also excellent. Had the opportunity to inspect work. Found that staff went above and beyond.

Nicole and Marius were fantastic - great service, showed up early and the flat was sparkling. Perfect end of tenancy clean would highly recommend them to anyone for a move out clean. Stress-free experience and perfect end result.

Ana and Carmen were wonderful. Very professional and great service. Perfect for your end of tenancy clean. I highly reccomend them!

On time, efficient. Would have loved to have an offer shorter than 2hours but understandable that's not possible. Would use again

I was so apprehensive booking with Hello Services after reading some of the reviews and after the first day I started to regret it. From what I gather from my experience, Hello services contract other cleaning companies to conduct the cleaning on their behalf, in areas all over the UK. The cleaning was booked for our rental property in Bristol to have an end of tenancy clean. This basically includes every area in your property, including cleaning ovens, washing machines, windows etc .. in order to return the property to an immaculate standard so it is ready to be moved into. This was particularly important for us as our letting agents were renowned to be incredibly fussy. The cleaning was initially booked for 12pm but after confirming this the day before, Hello Services asked if we could change the time to 10am. This actually suited me better so I agreed. I arrived at my empty flat at 9:45am just in case they arrived early. My flat was located in the centre of Bristol ... with any device/google/applemaps/SATNAV .. the postcode alone will take you directly to the flat. At 10:35am after chasing up to see how late the cleaners were going to be, I was then put through to the local cleaners in Bristol directly. A gentleman who could barely speak any English told me my postcode was "Bad" .. and told me he'd be with me at 12pm ( I could hear what sounded like a cereal bowl in the background as if he was just having his breakfast!). I tried very hard to explain the time had been changed to 10am and that they were already late, that I was sitting on the floor in an empty flat waiting for them. The man told me he would arrive in 30 minutes. Finally, after about 10 phone calls between this man, his supervisor and Hello Services and walking a mile perimeter of where I lived, I finally found them. I am a very patient (some would say too patient in this case) individual so did not allow the 2 hour delay sitting in an empty flat to affect my demeanour with the cleaners. Unfortunately from hereon, the unprofessionalism just escalated. First one of the cleaners did not wear a mask. Of course I didn't expect him to wear one while cleaning the flat but when coming within 2m of myself I thought that would be courtesy. I asked if he needed a mask and he told me he would "chance it" .... Because of course he was more concerned with his own safety than mine :'D ... I showed them around the flat and pointed out particular areas that we were concerned about and they simply replied "no problem no problem". Unfortunately after returning 3 hours later, there were several problems. If you had told me that they did nothing for 3 hours, I would have believed you! The flat wasn't particularly dirty or grubby to start with .. but somehow they managed to miss the most obvious areas. There was dust, hair, dirt, the shower had a big area of shower gel by the plug so they obviously hadn't attempted to clean the shower, an area of limescale remained on the tiles, hair left on the sink, washing machine not touched, kitchen cupboards still had salt/sugar/dust, the fronts of the cupboards were dirty .... The men told us to point out areas that weren't good enough, but this wasn't possible .. as every area was just not cleaned in detail. When I pointed out certain areas, they shrugged and said they didn't know what I was talking about. The best bit was when I pointed to finger prints on the windows, and he told me that windows aren't included but he would do it for a tip... at this point I had to take a look around to check if we were on a hidden camera comedy show. Initially we gave them a further hour to reclean before leaving, but after discussion with my partner it was clear that an hour with any cleaner was not going to finish the job. My partner made a phone call to Hello Services to tell them our experience so far. Their response was absolutely amazing. They were devastated and couldn't apologise enough. Without any further questions, they promised to send round a different set of cleaners the next day. Luckily I'm on furlough so I have all the time in the world to be able to sort things like this out. If you're silly enough to organise cleaning the day you're supposed to vacate a property, then think twice...The next day, 10am on the dot, 3 cleaners turned up and without me even having to point out areas that weren't good enough.... they noticed it themselves. The head cleaner instructed and pointed to the others, all the areas that were no good and told me she would be done in 3 hours! 3.5 hours later, I got a phone call from the cleaner who told us they were all done. Wow ... the flat was immaculate. It was cleaner than the day we moved in. Today we received a phonecall from the letting agents telling us how impressed they were with the condition of the flat and we received our full deposit back.

Ana and her colleague took care of doing the end-of-tenancy cleaning for the one-bedroom apartment I was renting. It was all very easy to organize, they were both very friendly and professional, and the cleaning was very good. Highly recommended!

Fantastic cleaners, they did everything and left the house beautifully clean. A big thank you to all of them. Thank you

We had Ana and her team to deep clean our new house before we moved in. They did a fantastic job, very professional. Ana kept me well informed through the day of their progress and was very flexible working round our movers when the clean took longer than planned due to the previous owners leaving the house in a bit of a state. They stayed till the house was sparkling and completely surpassed my expectations.

So much better than expected. Easy to organise cleaning date and payment. Plenty of reminders and contact to arrange. Lovely friendly team. Very thorough clean; very impressive in the time frame! My house looks lovely. Will definitely be making it an annual booking!

Brilliant service thoroughly cleaned throughout the flat leaving nothing untouched. Very friendly and accommodating to our needs. Would recommend highly. Ana and Carmen were fantastic.

Got this company in to clean a friend's flat who'd just come out of hospital. They were fantastic! Ana was so lovely and friendly and they did a brilliant job, my friend was very happy and will definitely use them again. I'd highly recommend them.

used this company for our house move and end of tenancy cleaning, very good service

Great service. Very efficient. Job well done

Absolutely fantastic. Deep cleaned 2 bedroom 2 bathroom flat with ovens microwave all white goods and carpets. Nothing was left untouched and it made our move so much easier. Also lovely to deal with couldn't recommend more. Thank you again for everything

Extremely pleased with the fantastic, friendly service . Would recommend them to anyone. Tanya

Ana and her team cleaned performed a deep clean of our 3 bedroom home in London after we’d sold it, prior to the new buyers moving in. Ana was a pleasure to deal with, very communicative and personable. They did a great job, and the new buyers and I were pleased with the result. Thanks Ana!

Punctual, great team and good service. House looked great. Thank you

Was able to hire a van and driver at very short notice. Great value for money. Driver went above and beyond what he should've been expected to do based on my initial description of the job required. The driver also had excellent communication skills and kept me updated at every stage. Office staff very helpful and friendly. Website was very easy to use/navigate. 100% recommend to anyone needing a man with a van!

This was a really good service and transported my previous furniture successfully to its destination.I’m probably going to have to do this again for some other items and will definitely use this firm to do that

On time, slick, very helpful, so will use them again if the need arises

Very good service, on time and polite.

Whole transfer was smooth !

The team were polite, efficient, extremely hard working and the cleaning results were excellent.

Arrived on time, very polite and an excellent cleaning job done, thank you

Very pleased with the results

Nicole and Marius did a great job for our end of tenancy clean. Highly recommend.

The team who cleaned my house were polite, hardworking, and did a really great job, leaving my house spotless. I would definitely recommend them to others and will be using the service again when I move house.

Vlasta did a fantastic job cleaning my property at the end of tenancy. Kitchen appliances were left in an excellent condition. The communication at all stages of the process was great too. Thank you!

Nicole and Marius did an amazing job deep cleaning our new house before we moved in. They were so thorough and left it sparkling. We will definitely have them back for periodic deep cleans and it’s a shame they don’t do weekly cleaning.

the team did a wonderful job. Very friendly and I dont believe they stopped until the job was done. Wonderful!

The team arrived early, communicated well and did a thorough job. I was very happy with their professional manner and politeness. I will be using them again.

The Hello Clean team were communicative with me. They did shift the time from 9am to 4.30pm the day before but that suited me better. On the day 4 cleaners came at 3.30. They spread around the house and were very quick and efficient: 90 minutes later they were done. It would have taken me at least 12 hours on my own. They took me on a tour so I could check their work. It was all clean: my tenants had kept it in a good condition with no difficult cleaning needed. Carpets and sofa were still wet so difficult to judge the carpet cleaning. £270 was a good price versus competitors.

The cleaning team was great - on time, fabulous cleaning job. They called as they said they would and we could see they had worked extremely hard to clean our flat. No hesitation in recommending this service. Thank you!

Vlasta and her team did an amazing job - they arrived for the job early and finished early as well. Professional and thorough! Would highly recommended and I will be using her services again!

Very easy to arrange. I had good communication from Hello Services.

I am extremely satisfy with the work done on "9A Napier Street S118HA", However my tenancy Agent have to review and I hope there will not be any major correction from them on cleaning. Ludvik and team were done good job, so I am putting 9 rating for their service. Just FYI, I am not comfortable on s23QX service which is my first cleaning service I took from you but second service at "9A Napier Street, S118HA" change my mind positively on Hello service Ltd and I am will recommend to other friends and colleagues

Really pleased with the clean done. 3 hard working ladies showed up to my house and gave it a good clean after building work that was much needed. The only negative was that they expected cash on completion of the job and I had already paid on card the day before so feel that should have been communicated to them in advance by Hello Services.

Cleaners were friendly and effective. They ensured they did a thorough cleaning job for my end of tenancy clean. House looked spotless when they had finished. Great value for money

The team arrived on time and were very friendly. They did a wonderful job and worked very hard. I would definitely use them again if I needed to.

Really easy to book. Quick response with a suitable date. Friendly and helpful by email and phone. A really thorough cleaning was done by friendly staff.

Very good service, they kept me up to date with changes during covid and the cleaners did a very good job

The team were hard working, arrived on time and were very friendly. We would have no hesitation in using them again.

Great service from the cleaners. However, I was misquoted how the extrnal windows are counted, this was not explained, so I ended up paying more than originallly agreed.

The house smelt lovely and fresh and the cleaners were very professional.

Easy to book, change any details and pay. Great service overall. In terms of cleaners, the first guys change the time of the cleaning on the day before and didn't do a great job. While the second time (different guys) were on time, very friendly and did a great job.

They were very communicative about when they were arriving and when they were finishing. Did a great job of cleaning everything thoroughly, cost effective and were friendly. I would note that there was little consideration for covid protective measures - no masks, no distancing and hand shakes.