Hello Services customer reviews

The staff were very pleasant and accommodating, they cleaned everything absolutely perfect, even got the labels off the kitchen and wardrobe cabinets, and the stains out of the carpet. We are very pleased with their efforts. Thank you.

Excellent, very professional hard working team. The house was cleaner than when we first rented it. Nicole and Marius were suberb

Ana did a great job. Everything was cleaned thoroughly. Very satisfied with the work done.

The cleaners did a great job! They are arrived on time and were friendly. They gave me a walk around to show what they had done. It is worth noting, however, that this did not happen on another clean we arranged with this company. Also the cleaners would not clean the second oven even though when booking, I was told that the appliances 'package' included everything we needed. I feel it could have been made clearer that we needed to specify a double oven for an end of tenancy clean.

Very professional service. The flat was left spotless clean, even stubborn sofa stains got removed. Great value for money. I strongly recommend Hello Services!

Cleaning was done 100% satisfied every room was neat and clean. Carpets very good I would highly recommend these services 👌 👍

Communication and payment was super easy. Cleaners turned up early and stayed an extra half hour. Cleaners very friendly. The kitchen was spotless - never seen an oven so clean and able to get marks off inside the cupboards. Went into the property next day and had to wipe a few skirting boards and walls around the light switch - but overall very good experience. Would recommend and use again.

Nicole and Marius were very good. Great service

During a stressful house-move, Hello Services cleaners made this part extremely easy with their excellent communication (always emailed me straight back and accommodated my requests) and fantastic cleaning job which left the property sparkling. The cleaners were friendly and professional, sending us photos of the job once they finished, and we trusted them. Would definitely use again and highly recommend, thank you!

The service was very good and on time but I was quoted the work would take 2.5 hours when in fact it took 4.5, which is quite off the mark and meant I had to spend much more money than I had expected.

We used hello services to do a last minute end of tenancy clean and it was great! So glad we were able to book them at such short notice, we were lucky :) thanks!

Easy to book. Let me make changes to booking easily, on time and took care with my belongings

Very Professional

Hired for end of tenancy cleaning. Absolutely brilliant ! Polite, efficient and very thorough. Very happy with the flat clean and very happy with the service and the price. Would 100% recommend.

Nicole and Marius did a great job. They were very polite and professional. The flat is very clean I really recommend

Anna and her team were absolutely fantastic. They we’re extremely polite and professional and cleaned the entire house from top to bottom leaving everything spotless. I would like to say a massive thank you to these lovely ladies - they were so hard working and efficient and such a delight to have! I will most definitely be using Anna and her team again! Thank you xx

Well done ! Anna and the team did a great job. No issues. Very professional and friendly team Abhijit

Friendly staff fantastic job would 100% use again when needed thank you very much for all your hard work .

Friendly staff, Katharina was great. Kept me updated, turned up on time. She and 2 colleagues cleaned my 4 bed house before I moved in and did a really professional job. Definitely recommend.

This cleaning service was great. Really thorough and quick. The price was reasonable and the cheapest for what we were looking for. Really satisfied

Very good service. No issues.

Such a great service! The two people who came to help me move my 1bd flat were professional, helped with almost the entire move, and clearly knew what they were doing to make sure the move went well.

After a rocky start with our original guy. The 2 guys who came instead was amazing. They was on time, super friendly and helpful. Would definitely recommend. Thank you xx

Excellent service, the pair assigned to our move were professional, friendly and efficient and took good care with our things. Great job!

Mohammad was very helpful, he communicated effectively and demonstrated listening skills, and showed empathy throughout the process. He kept to time and also went out of his way to ensure the moving accomplished within the allocated time. I will definitely be using the organisation and would also recommend to others.

Very friendly and professional. The house looked and smelt amazing. Will definitely recommend and use again in the future 😊

We recently had a clean for an end of tenancy Ana was out cleaner they both did such an amazing job. The oven was the cleanest I had ever seen it and the bathroom was super clean. Overall I am very happy with the clean they where super professional and a great price too. Thank you so much.

Friendly staff, great cleaning, competitive rates! My cleaner Ana and her assistant were really friendly, polite and did a fantastic job. I was having to teach online in one room and they were incredibly accommodating and respectful. They were also very aware of social distancing and wore face masks. The clean was great, with good attention to detail. Thanks Ana and Hello Services

The service from beginning to end was brilliant. The quote was emailed to me, I called up and got a deep clean booked in on the date I wanted. I also had an email and text reminder about the appointment. We moved into a house that was dirty. It hadn't been cleaned in years and smelled. Ana and her team did an excellent job. Everything was cleaned very thoroughly and smelt really nice afterwards. I would thoroughly recommend the company. Thank you very much.

Adriana and her team called to see if they could arrive earlier, no problem for us. 3.5 hours later and a lot of hard work by her team the house was cleaner than its ever been.

Arrived on time they were efficient and polite We were entirely satisfied and would recommend their services highly.

Nicole and Marius did an amazing job. They were available for a very last minute booking, great communication and most importantly did a spectacular job cleaning the flat for an end of tenancy. Polite, respectful and very reasonably priced. I highly recommend their services! :)

Really great team and they get things done promptly. I’ll be using them a lot in future. And lovely people to work with.

Ana was excellent. Very friendly, clearly worked hard. I booked a end of tenancy clean. It was amazing! Better than when I first moved in! I will definitely recommend and will definitely use them again! Very pleased

I was very happy with the cleaning viasta cleaned the property I was in , excellent service would definitely rebook if needed to in the future,

Very good service. Professional result

Great service, efficient and very clean. I happen to have a horrible landlord that has been trying to nitpick on minor stains and scratches, but thanks to our cleaner Vlasta, she did her job very well. The flat was like new after the cleaning. I am so sorry about our landlord was using some inaccurate photos to request for a reclean, but Vlasta has shown her professionalism in dealing with unreasonable requests from that landlord. Will definitely recommend this service.

This was a great service. Easy to book and clear booking confirmation. Easy to pay. They were very helpful, I tried pay extra as we left a fridge that wasn’t planned but was told this was included :) Lots of photos and videos to show work done as we couldn’t attend and the tenants and letting agent were happy with everything. Notably this was a lot cheaper than everywhere else I called so very pleased - top job!!

Ana and Carmen were amazing very helpful did a great job, John Russell Capon

Very efficient and thorough clean - arrived on time with high quality cleaning products. A friendly efficient service on a house that really really needed cleaning!

Great and easy service which friendly staff. They did a great job with our deep clean and would definitely use again.

My mother's house was getting in a bit of a state so we decided to get it deep cleaned. Ana and her 3 colleagues from Hello Services worked really hard and transformed the place. Really pleased.

Nicole and Marius were fantastic - great service, showed up early and the flat was sparkling. Perfect end of tenancy clean would highly recommend them to anyone for a move out clean. Stress-free experience and perfect end result.

Ana and Carmen were wonderful. Very professional and great service. Perfect for your end of tenancy clean. I highly reccomend them!

On time, efficient. Would have loved to have an offer shorter than 2hours but understandable that's not possible. Would use again

I was so apprehensive booking with Hello Services after reading some of the reviews and after the first day I started to regret it. From what I gather from my experience, Hello services contract other cleaning companies to conduct the cleaning on their behalf, in areas all over the UK. The cleaning was booked for our rental property in Bristol to have an end of tenancy clean. This basically includes every area in your property, including cleaning ovens, washing machines, windows etc .. in order to return the property to an immaculate standard so it is ready to be moved into. This was particularly important for us as our letting agents were renowned to be incredibly fussy. The cleaning was initially booked for 12pm but after confirming this the day before, Hello Services asked if we could change the time to 10am. This actually suited me better so I agreed. I arrived at my empty flat at 9:45am just in case they arrived early. My flat was located in the centre of Bristol ... with any device/google/applemaps/SATNAV .. the postcode alone will take you directly to the flat. At 10:35am after chasing up to see how late the cleaners were going to be, I was then put through to the local cleaners in Bristol directly. A gentleman who could barely speak any English told me my postcode was "Bad" .. and told me he'd be with me at 12pm ( I could hear what sounded like a cereal bowl in the background as if he was just having his breakfast!). I tried very hard to explain the time had been changed to 10am and that they were already late, that I was sitting on the floor in an empty flat waiting for them. The man told me he would arrive in 30 minutes. Finally, after about 10 phone calls between this man, his supervisor and Hello Services and walking a mile perimeter of where I lived, I finally found them. I am a very patient (some would say too patient in this case) individual so did not allow the 2 hour delay sitting in an empty flat to affect my demeanour with the cleaners. Unfortunately from hereon, the unprofessionalism just escalated. First one of the cleaners did not wear a mask. Of course I didn't expect him to wear one while cleaning the flat but when coming within 2m of myself I thought that would be courtesy. I asked if he needed a mask and he told me he would "chance it" .... Because of course he was more concerned with his own safety than mine :'D ... I showed them around the flat and pointed out particular areas that we were concerned about and they simply replied "no problem no problem". Unfortunately after returning 3 hours later, there were several problems. If you had told me that they did nothing for 3 hours, I would have believed you! The flat wasn't particularly dirty or grubby to start with .. but somehow they managed to miss the most obvious areas. There was dust, hair, dirt, the shower had a big area of shower gel by the plug so they obviously hadn't attempted to clean the shower, an area of limescale remained on the tiles, hair left on the sink, washing machine not touched, kitchen cupboards still had salt/sugar/dust, the fronts of the cupboards were dirty .... The men told us to point out areas that weren't good enough, but this wasn't possible .. as every area was just not cleaned in detail. When I pointed out certain areas, they shrugged and said they didn't know what I was talking about. The best bit was when I pointed to finger prints on the windows, and he told me that windows aren't included but he would do it for a tip... at this point I had to take a look around to check if we were on a hidden camera comedy show. Initially we gave them a further hour to reclean before leaving, but after discussion with my partner it was clear that an hour with any cleaner was not going to finish the job. My partner made a phone call to Hello Services to tell them our experience so far. Their response was absolutely amazing. They were devastated and couldn't apologise enough. Without any further questions, they promised to send round a different set of cleaners the next day. Luckily I'm on furlough so I have all the time in the world to be able to sort things like this out. If you're silly enough to organise cleaning the day you're supposed to vacate a property, then think twice...The next day, 10am on the dot, 3 cleaners turned up and without me even having to point out areas that weren't good enough.... they noticed it themselves. The head cleaner instructed and pointed to the others, all the areas that were no good and told me she would be done in 3 hours! 3.5 hours later, I got a phone call from the cleaner who told us they were all done. Wow ... the flat was immaculate. It was cleaner than the day we moved in. Today we received a phonecall from the letting agents telling us how impressed they were with the condition of the flat and we received our full deposit back.

Ana and her colleague took care of doing the end-of-tenancy cleaning for the one-bedroom apartment I was renting. It was all very easy to organize, they were both very friendly and professional, and the cleaning was very good. Highly recommended!

We had Ana and her team to deep clean our new house before we moved in. They did a fantastic job, very professional. Ana kept me well informed through the day of their progress and was very flexible working round our movers when the clean took longer than planned due to the previous owners leaving the house in a bit of a state. They stayed till the house was sparkling and completely surpassed my expectations.

So much better than expected. Easy to organise cleaning date and payment. Plenty of reminders and contact to arrange. Lovely friendly team. Very thorough clean; very impressive in the time frame! My house looks lovely. Will definitely be making it an annual booking!

Brilliant service thoroughly cleaned throughout the flat leaving nothing untouched. Very friendly and accommodating to our needs. Would recommend highly. Ana and Carmen were fantastic.