Customer reviews for End of Tenancy Cleaning

The cleaners did a great job! They are arrived on time and were friendly. They gave me a walk around to show what they had done. It is worth noting, however, that this did not happen on another clean we arranged with this company. Also the cleaners would not clean the second oven even though when booking, I was told that the appliances 'package' included everything we needed. I feel it could have been made clearer that we needed to specify a double oven for an end of tenancy clean.

Communication and payment was super easy. Cleaners turned up early and stayed an extra half hour. Cleaners very friendly. The kitchen was spotless - never seen an oven so clean and able to get marks off inside the cupboards. Went into the property next day and had to wipe a few skirting boards and walls around the light switch - but overall very good experience. Would recommend and use again.

We used hello services to do a last minute end of tenancy clean and it was great! So glad we were able to book them at such short notice, we were lucky :) thanks!

Hired for end of tenancy cleaning. Absolutely brilliant ! Polite, efficient and very thorough. Very happy with the flat clean and very happy with the service and the price. Would 100% recommend.

We recently had a clean for an end of tenancy Ana was out cleaner they both did such an amazing job. The oven was the cleanest I had ever seen it and the bathroom was super clean. Overall I am very happy with the clean they where super professional and a great price too. Thank you so much.

Nicole and Marius did an amazing job. They were available for a very last minute booking, great communication and most importantly did a spectacular job cleaning the flat for an end of tenancy. Polite, respectful and very reasonably priced. I highly recommend their services! :)

Ana was excellent. Very friendly, clearly worked hard. I booked a end of tenancy clean. It was amazing! Better than when I first moved in! I will definitely recommend and will definitely use them again! Very pleased

Nicole and Marius were fantastic - great service, showed up early and the flat was sparkling. Perfect end of tenancy clean would highly recommend them to anyone for a move out clean. Stress-free experience and perfect end result.

Ana and Carmen were wonderful. Very professional and great service. Perfect for your end of tenancy clean. I highly reccomend them!

I was so apprehensive booking with Hello Services after reading some of the reviews and after the first day I started to regret it. From what I gather from my experience, Hello services contract other cleaning companies to conduct the cleaning on their behalf, in areas all over the UK. The cleaning was booked for our rental property in Bristol to have an end of tenancy clean. This basically includes every area in your property, including cleaning ovens, washing machines, windows etc .. in order to return the property to an immaculate standard so it is ready to be moved into. This was particularly important for us as our letting agents were renowned to be incredibly fussy. The cleaning was initially booked for 12pm but after confirming this the day before, Hello Services asked if we could change the time to 10am. This actually suited me better so I agreed. I arrived at my empty flat at 9:45am just in case they arrived early. My flat was located in the centre of Bristol ... with any device/google/applemaps/SATNAV .. the postcode alone will take you directly to the flat. At 10:35am after chasing up to see how late the cleaners were going to be, I was then put through to the local cleaners in Bristol directly. A gentleman who could barely speak any English told me my postcode was "Bad" .. and told me he'd be with me at 12pm ( I could hear what sounded like a cereal bowl in the background as if he was just having his breakfast!). I tried very hard to explain the time had been changed to 10am and that they were already late, that I was sitting on the floor in an empty flat waiting for them. The man told me he would arrive in 30 minutes. Finally, after about 10 phone calls between this man, his supervisor and Hello Services and walking a mile perimeter of where I lived, I finally found them. I am a very patient (some would say too patient in this case) individual so did not allow the 2 hour delay sitting in an empty flat to affect my demeanour with the cleaners. Unfortunately from hereon, the unprofessionalism just escalated. First one of the cleaners did not wear a mask. Of course I didn't expect him to wear one while cleaning the flat but when coming within 2m of myself I thought that would be courtesy. I asked if he needed a mask and he told me he would "chance it" .... Because of course he was more concerned with his own safety than mine :'D ... I showed them around the flat and pointed out particular areas that we were concerned about and they simply replied "no problem no problem". Unfortunately after returning 3 hours later, there were several problems. If you had told me that they did nothing for 3 hours, I would have believed you! The flat wasn't particularly dirty or grubby to start with .. but somehow they managed to miss the most obvious areas. There was dust, hair, dirt, the shower had a big area of shower gel by the plug so they obviously hadn't attempted to clean the shower, an area of limescale remained on the tiles, hair left on the sink, washing machine not touched, kitchen cupboards still had salt/sugar/dust, the fronts of the cupboards were dirty .... The men told us to point out areas that weren't good enough, but this wasn't possible .. as every area was just not cleaned in detail. When I pointed out certain areas, they shrugged and said they didn't know what I was talking about. The best bit was when I pointed to finger prints on the windows, and he told me that windows aren't included but he would do it for a tip... at this point I had to take a look around to check if we were on a hidden camera comedy show. Initially we gave them a further hour to reclean before leaving, but after discussion with my partner it was clear that an hour with any cleaner was not going to finish the job. My partner made a phone call to Hello Services to tell them our experience so far. Their response was absolutely amazing. They were devastated and couldn't apologise enough. Without any further questions, they promised to send round a different set of cleaners the next day. Luckily I'm on furlough so I have all the time in the world to be able to sort things like this out. If you're silly enough to organise cleaning the day you're supposed to vacate a property, then think twice...The next day, 10am on the dot, 3 cleaners turned up and without me even having to point out areas that weren't good enough.... they noticed it themselves. The head cleaner instructed and pointed to the others, all the areas that were no good and told me she would be done in 3 hours! 3.5 hours later, I got a phone call from the cleaner who told us they were all done. Wow ... the flat was immaculate. It was cleaner than the day we moved in. Today we received a phonecall from the letting agents telling us how impressed they were with the condition of the flat and we received our full deposit back.

Ana and her colleague took care of doing the end-of-tenancy cleaning for the one-bedroom apartment I was renting. It was all very easy to organize, they were both very friendly and professional, and the cleaning was very good. Highly recommended!

used this company for our house move and end of tenancy cleaning, very good service

Nicole and Marius did a great job for our end of tenancy clean. Highly recommend.

Vlasta did a fantastic job cleaning my property at the end of tenancy. Kitchen appliances were left in an excellent condition. The communication at all stages of the process was great too. Thank you!

The Hello Clean team were communicative with me. They did shift the time from 9am to 4.30pm the day before but that suited me better. On the day 4 cleaners came at 3.30. They spread around the house and were very quick and efficient: 90 minutes later they were done. It would have taken me at least 12 hours on my own. They took me on a tour so I could check their work. It was all clean: my tenants had kept it in a good condition with no difficult cleaning needed. Carpets and sofa were still wet so difficult to judge the carpet cleaning. £270 was a good price versus competitors.

Exceptional standards. We arranged an end of tenancy clean and we were blown away by the standard to which the team cleaned our flat. It made us want to stay! So much cleaner than when we moved in! Highly recommend!!

The clean that was carried out yesterday morning was of a high standard. Every surface was cleaned thoroughly and is now ready for inspection. I am very confident that I will get all my deposit back. Highly recommended.

I used Hello Cleaning for my recent end-of-tenancy clean in Oxford. I found the quoting and booking process to be straightforward with good customer service and quick response time. The cleaning itself went well, was no fuss and done to a high standard. The check out with the real estate agent had no issued with the cleaning standard. Only one minor issue was the cleaners were about 20 minutes late on the day. Otherwise I would be happy to use them again.

Adriana visited my house for an end of tenancy clean. I honestly couldn’t be happier. The services, outcomes, quality and attention to detail surpassed my expectations. Topped off with the fact Adriana was very friendly and communicative. Would recommend and will use again.

Very high standard and completed in a very short time. I had just moved out of my flat and was dismayed to see the debris under things like my couch, etc., but this exceptional couple came in and cleaned the whole place in three hours leaving it looking immaculate - thank you!!!

I had such a wonderful experience yesterday with some great people coming to do an end of tenancy clean. Nicole, Marius and their colleague turned up managed to clean the property from top to bottom in not only a timely manner but they made the place sparkle also. The were thoroughly professionals and incredibly friendly. Thank you

The team were absolutely fantastic! Not only were they pretty competitive price wise but they did an amazing job. Nicole, Marius and there team performed an end of tenancy clean for me on a 2 bedroom 3 story house, they were on time, and very polite and friendly, were adhering to social distending rules, and did an exemplary job in 4 hours (exactly what she told me to expect) In particular the job they did on the carpets was extremely impressive, after having a house cat live here for 3 years there were marks and stains on the carpet I did not think could ever be removed and to my surprise and thanks to there very hard work my carpets are SPOTLESS thank you so much to Nicole and her team you have made a stressful part of life just that little bit Easier and I will always be using this company for end of tenancy cleans from now on

Nicole and Marius were great. Out flat is sparkling clean with no deductions from the deposit. They also changed times at the last minute for us. Great value for money and will definitely use again.

Amazing end of tenancy cleaning service, really professional and lovely :) thanks so much Nicole! It was a great job from you and your team

Very good end of tenancy clean would definitely use again, thank you

Nicole & Marius did a fantastic job for an end of tenancy cleaning in my flat. They were very friendly and accomodating (they waited 20min for the letting agency to open the flat without complaining). I highly recommend them.

We highly recommend Nicole and Marius for the end of tenancy cleaning. Impeccable service and very friendly. It was a completely stress free experience and we couldn’t have hoped for better attention to detail.

Excellent work carried out by three friendly hard working ladies. They left my end of tenancy home sparkling clean and smelling beautiful. I would recommend this company they are a cut above the rest.

Vlasta and her colleague did an end of tenancy clean in my Liverpool apartment. Very timely and reliable, and easy to communicate with on the day. Left the place looking great. They also dealt with some trickier cleaning requests with no problem. Would recommend!

Today I had my End of Tenancy cleaning and it's safe to say I left an absolute hellish apartment for the cleaners. I have a dog that sheds A LOT and had no hoover for the better part of 5 months now, so the carpet was in a horrific state (inbedded hair and an ink stain) Ludvik and his crew came around mid day and within a couple of hours my whole apartment looked brand new again. And as for the carpet, it looked fresh as anything! My apartment was the sort of place cleaners have nightmares about, but these guys were so professional and friendly and made the place new again. I can't recommend Ludvik and his crew enough!

Very pleased. Two ladies arrived to carry out an end of tenancy clean on my flat. Vlasta and her colleague (unfortunately I didn’t get her name). They were very professional and friendly. The flat is spotless. Would highly recommend and would use again in the future.

excellent service! Vlasta did an amazing job on my end of tenancy clean. Will definitely be using this company in the future.

I hired Hello Services to do an end of tenancy clean on a property I've just moved out of. Vlasta arrived at my property right on time and did an amazing job cleaning my apartment. Can't fault the service in any way I'd definitely recommend! Many thanks (:

We organised Hello Services to do an end of tenancy clean/ one off deep clean and they did a great job. The property is now in a position to where it can be rented again. The cleaners were on time and professional. We will use again

Vlasta and her co-worker did an excellent job for our 4 bedroom house end of tenancy clean, all appliances are spotless, even the mess that was our gas oven and shower. Really friendly people who gets the job done efficiently

vlasta and her team did a great job on my end of tenancy clean. Very professional. Easy to book. Turned up on time, and were completed within the time scale. Highly recommend.

Hello Services helped us last minute when we were let down twice in two days by Fantastic Services. The end of tenancy clean was excellent - the cleaners were friendly, polite, efficient and thorough. I would highly recommend this company.

Vlasta did an excellent job for my end of tenancy cleaning thoroughly throughout the 2 bed house. Nothing was too much trouble. Would definitely recommend. Definitely a lovely lady who clearly knows how to clean. Only problem was with booking the appointment and asking questions quite arrogant in their responses may be some in house training on how to speak to customers would be useful .

Very happy with the job Vlasta and her co-worker did on my end of tenancy clean. I can highly recommend her 😊

I paid Hello cleaners for an end of tenancy deep clean. Vlasta came to clean the house I was leaving, she made it sparkling clean, also she perfectly cleaned all the appliances including fridge/freezer and oven, with whom particularly she worked miracles! After she left the house smelled so good and fresh! She really has a nice touch! She was also very kind and friendly with us. She really is a star and I am very grateful to her for all the hard work she did!

Booked an end of tenancy clean with Hello Services. Rachel in the office was really helpful, and Vlasta did a fantastic job with the clean itself - the place was gleaming and the carpets looked better than when we moved in!

Very pleased and impressed with our end of tenancy clean. Sekai, Gary and Richmond were really friendly, we would highly recommend them. Thank you!

Nicole and Marius are super friendly and professional. The flat was cleaned thoroughly. I would highly recommend their services to anyone who need professional cleaning after moving out of a property.

Very good end of tenancy cleaning. Quick and detail cleaning service.

Great end of tenancy clean!

Went with this company to do an end of tenancy clean because of the promised 'return visit' if Letting Agency not satisfied. The clean wasn't perfect but good enough for agency so all was good

We had Vlasta come and do our end of tenancy clean and wow! Fantastic job! Highly recommend

Booked for an end of tenancy clean. Vlasta and her colleague did a fantastic job in record time! The job for a 1 bedroom flat including carpet clean took just 2 hours, but she did not skimp on quality of cleaning. The flat was left in great condition (skirting, oven, cupboards etc all cleaned to high standard) with the carpet looking almost new. They even moved large furniture to clean underneath. Both Vlasta and her colleague were very professional and friendly. I hadn't moved all my belongings out when they arrived but this was not an issue for them. Very polite and appreciate them still working during the pandemic. The only reason I am giving 4 stars instead of 5 is because I had to pay to rearrange the booking. First I was told it would be £50 to rearrange less than 24 hours before, but this reduced £25 when I mentioned that in the confirmation email it does not mention anything about amending a booking, only cancelling a booking? (It would be not be an issue to charge for amendments but this should be made clear when booking!) Otherwise a great service and easy to book.

I recently had a large removal and end of tenancy cleaning done by Hello Services in Brighton. They were very friendly, professional, careful and respectful. They did an excellent job, highly recommended.

Wonderful work! On time, friendly and great job done - used for an end of tenancy cleaning and the house was spotless! Professionally cleaned the carpets and appliances, cannot recommend enough!