Hello Services Reviews

Latest reviews

867 reviews · page 36 of 37

• ★★★★★Trustpilot

  Very happy with clean did a fantastic…

  Very happy with clean did a fantastic job throughout would definitely use the company again.

  Terry W. · Sept 2019 · Regular/standard cleaning

• ★★★★★Verified customer

  I used the service before and customer service is second to none. Very patient and explain to me anything I don't understand.

  Hodan M. · Jul 2019 · Regular/standard cleaning

• ★★★★★Verified customer

  I thought they did an amazing job. My husbands flat is crowded . He is a cluttered and the bathroom in particular needed work. They did an amazing job. 9 because they switched the fridge freezer off and unfortunately we were away and didn’t realise for a couple of days. Easy mistake to make.

  Jane I. · Jun 2019 · Regular/standard cleaning

• ★★★★★Trustpilot

  Excellent customer service 24/7

  Excellent customer service 24/7. I was able to book a deep cleaning job via the live chat feature in the early hours at short notice. Sab, founder, was extremely helpful and paid great attention to detail. He was most keen to accommodate my specific requirements and made me feel like a valued custom… Read more

  er. The cleaner, Tuty, was polite, friendly and helpful. She made light work of a two bathroom cleaning job. Thank you Hello Services!

  Nadia · Jun 2019 · Deep cleaning

• ★★★★★Trustpilot

  A very good service!

  A very good service!

  NICKY · Jun 2019

• ★★★★★Trustpilot

  They arrived on time and started the…

  They arrived on time and started the work accordingly. One thing I was not pleased with that we had to pay £50 extra which was not mentioned prior.

  Frya · Jun 2019

• ★★★★★Trustpilot

  Fast, friendly and fairly priced.

  Great job delivering my desks on time and very reasonably priced. Called them for an ETA on the driver, didn't get through immediately but he arrived when expected.

  Customer · Jun 2019

• ★★★★★Google

  Hello Services has under its umbrella a number of individual cleaning companies and so one doesn’t know who is coming until on the day. Once used it is possible to request the same group of cleaners if one was happy first time round. I would request the same three cleaners again who did a deep clean… Read more

  for me recently after some heavy building work. However, one star was knocked off as some high ledges had been not cleaned, still thick with builder’s dust. Overall, what was cleaned was cleaned extremely well.

  Rowena B. · · Deep cleaning

• ★★★★★Google

  Great service - we had a full deep clean of the house after building works and it was very good value for money plus easy to get a quote and make the booking. They also dealt with an issue that some flooring had been missed and sent someone back the next day free of charge to rectify so I was impres… Read more

  sed with the customer experience.

  Rachel S. · · Deep cleaning

• ★★★★★Google

  I was initially quoted £135 to deep clean a studio flat. On the day, 2 cleaners arrived and one of them proceeded to take pictures and saying the place is in a state (isn’t that why a deep clean is requested)? They left the property and I received a call from the company saying due to the grime, etc… Read more

  , it would cost another £200! I felt I wasn’t in a position to argue as it was my recently deceased brother who lived there and I had to clear it, so I paid and they came back. Apart from the attitude of the picture-taker, I have gone back today to check and I cannot fault their cleaning. Everywhere was spotless and all appliances smear-free. They cleared out at least 20 plastic carrier bags, and other sundries so 4 stars they’ve got. I think they should offer an in-person quote so they can see the condition and give an accurate quote.

  Jacques · · Deep cleaning

• ★★★★★Google

  A good company and service, very polite. We had just moved in to a new house and which needed a deep clean. The cleaning had been done to a good standard, a few areas were missed but they promptly came out and re cleaned what was missed. My only request would be to use steam mops when cleaning lamin… Read more

  ate flooring, otherwise a job well done.

  Mohammed C. · · Deep cleaning

• ★★★★★Google

  PositivePunctuality, Quality, ProfessionalismServicesDeep clean

  Excellent service. I had a deep clean and the price quoted was very reasonable for a very large 5 bed house with a large basement. Due to a leak we had to do a deep clean. The team that came were very polite, cheerful and worked very hard. So a big thank you to them and appreciate all the hard work… Read more

  they did and was very happy with their work. They asked me to check everything as they finished each room. A very satisfied client and will definitely be using them again. (13th Jan 2020 13:30 hours job)

  Hamera S. · · Deep cleaning

• ★★★★★Google

  At first I was worried about the quality of the service after reading some bad reviews but Ferraz team was very professional. They arrived earlier than the appointment time which is impressive. We had the house (3 bed 2 bath) deep clean. They took about 6 hrs and left the house clean. They walked us… Read more

  around the house at the end to check if we’re happy with it and everything was cleaned properly. I think part of it is a luck as well, it depends on which cleaning persons/ company you’re getting.

  Vathanya V. · · Deep cleaning

• ★★★★★Trustpilot

  Very satisfactory and easy to organise

  Booking was straightforward and courteous. I wasn’t there for the clean itself (it’s an empty flat I’m selling after a death) but using the lockbox as they were instructed seems to have gone smoothly. They sent me photos afterwards which looked great, the clean seems to have been thorough enough. Th… Read more

  e estate agents report that it’s made all the difference.

  Customer · · Regular/standard cleaning

• ★★★★★Google

  PositiveResponsiveness, Quality, Professionalism, ValueServicesDeep clean

  The cleaner came and was so kind and friendly, she did a tremendous job tidying and cleaning my studio apartment for the ending of my tenancy. I was really nervous because it was really cheap but turns out it’s just a bargain. It also only took 1.5 hours and she called me 10 minutes before she was d… Read more

  ue to finish so I had time to get home. The only reason I’m taking one star off as I was informed the night before that she would have to come at 8am rather than 10am, luckily that worked out for me but could be a hassle for others. Thank you again!

  Georgia W. · · Regular/standard cleaning

• ★★★★★Google

  PositiveQualityServicesMoving-related cleaning

  Very pleased with the team that cleaned my flat today. All communication was excellent. I received a telephone call shortly after my online enquiry and confirmation email clarifying what was included within the service. Team were professional and am impressed with the quality of service received.

  Karen B. · · Regular/standard cleaning

• ★★★★★Google

  I booked Hello Services for both a Removal and an end of tenancy clean. I am only giving out 4 stars purely on a couple hiccups throughout. The removers were booked for Saturday morning but due to a van issue, they didn't show up. However Hello Services were incredibly quick and sorted out a removal… Read more

  for the following morning, within 20 minutes of me calling. The removers were professional, kind and efficient, they dismantled the bed and rebuilt it and offered to take on more items than we had listed as there was still space in the van. In terms of the clean, Hello Services managed to bring this forward for me as the flat was empty earlier than anticipated. Mike and their team were thorough, all areas I had pointed out were taken care of, and they aded an extra room carpet clean as a last minute request. The kitchen in particular was sparkling, the oven looked brand new and cleaner than when I first moved in! Overall very very good company with a great customer service, they manage to employ some great contractors for these jobs at an incredible value, would recommend and use again!

  Alex B. · · End of tenancy

• ★★★★★Google

  The actual clean was fantastic! The 3 cleaners worked tirelessly and did an amazing job!! The downside is the booking process. On the website it offered a slot that wasn’t actually available. Customer service called me to rebook but on the day they had double booked the cleaning team so mine was pus… Read more

  hed back. I also don’t think the booking process allows for you to be specific enough about the job being quoted for in terms of size of rooms or dirt/grime level which meant my cleaning team left late as not enough time had been allocated which is not down to them at all! However, to reiterate the actual clean was brilliant, very happy!

  Kerrie B. · · Regular/standard cleaning

• ★★★★★Google

  Ali and Ishmael were great, they got some stubborn stains out of a carpet and left the house looking better than it has in ages. My only complaint was that I booked them to be here at 9 and the day before they had to rearrange to be here in the early afternoon instead. This was still communicated we… Read more

  ll though and I'd recommend them

  Mohawk M. · · Carpet cleaning

• ★★★★★Google

  Viasta and her collage were lovely and friendly on arrival to do a end of tenant clean They clean everything plus all 5 appliances which were in a filthy state I was a very happy lady on my return to the house Many thanks Bridget

  JEFFREY P. · · Regular/standard cleaning

• ★★★★★Google

  Happy with the standard of cleaning although one or two windows were missed but they did them once it was pointed out. At £100 per hour, I felt it was a bit on the expensive side. Not sure whether I would use them again.

  Karen F. · · Regular/standard cleaning

• ★★★★★Google

  I booked a deep clean for my small 2 bed home after I had got behind on housework after an intense work project. There was an issue on start time but I was kept informed and reschedule worked ok. The quality of the cleaning was excellent and thorough and they cleaned areas I had struggled with. Over… Read more

  all I was delighted with the service which I felt was good value and efficient.

  Kate N. · · Deep cleaning

• ★★★★★Google

  PositiveValueServicesCleaning

  They did a good job. Landlord was extremely happy.

  Rufaro K. · · End of tenancy

• ★★★★★Trustpilot

  End of tenancy cleaning

  We recently hired hello services for an end of tenancy. What an amazing service they offer. They always kept me up to date, even offered to pick up the keys from agent. Brilliant all round. Very happy with the cleaning

  Sarbjit C. · · End of tenancy