Hello Services Reviews

Latest reviews

867 reviews · page 26 of 37

• ★★★★★Verified customer

  Initial contact and quote process really quick, professional and easy. Slight uncertainty when trying to pay via bank transfer as details were flagged as fraudulent by my bank. I did call Hello servuces who assured me the details were correct but then went on to say they get this alot! If this is th… Read more

  e case then this should be flagged up with clients before they come to pay so they are prepared and no need to panic. The staff I spoke to on the telephone were polite and helpful. The only thing I would say is there doesn't seem to be much communication between staff as my call was answered but I also got two further calls from other staff thinking it was a missed call. The team that attended my property worked very hard and I'm very pleased with the result.

  Diana G. · Jul 2021 · Deep cleaning

• ★★★★★Trustpilot

  Nice job

  Nice job. We don't live near the house we wanted cleaning, so have only seen pictures but it looks like the team we hired from Hello Services have done a good job. Very accommodating and helpful outfit, especially Adam Some problems with communication, which were frustrating for a while, but the… Read more

  company sorted things out reasonably promptly. Good price.

  Mary · Jul 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  Overall the cleaning was very good. However units on the front of my breakfast bar area were not cleaned as they still had marks on them and the inside contained crumbs and sawdust. I was unsure if the sofas had been cleaned as they didn't smell of upholstery that had been washed and there were a fe… Read more

  w grim marks on the arms of the sofas. The kitchen cupboard doors felt sticky which was perhaps from the products used. Other than that we had no other issues.

  Tara S. · Jul 2021 · Upholstery

• ★★★★★Trustpilot

  Had a booking 6th July and…

  Had a booking 6th July and unfortunately they were double booked so instead of my 10am booking they had to come later at 1.30pm. It was a slight inconvenience as I had moved and my new property is not local but the guy came and picked my keys up so I could leave and then called me with notice to go… Read more

  and pick up the keys once they were done! They have done a great job and cleaned a small bathroom that I hadn’t asked them too, very happy!

  Chloe R. · Jul 2021

• ★★★★★Verified customer

  Isabel and her team were really great. Very happy with the standard of cleaning

  Tyrone P. · Jul 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  A couple of things weren't completely clean but overall did a good job.

  Hamilton L. · Jul 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  Great service overall, only knock back was that I had to pay for parking again due to team’s mobile internet issues (had already pre-paid)

  Megha S. · Jul 2021 · Deep cleaning

• ★★★★★Verified customer

  The Incoming inventory was professionally carried out a couple of hours after the clean. The person undertaking it said that the clean was not perfect, mentioning specifically hairs under the plugs and some small pockets of dust. My son who inspected after the clean said he thought it looked OK but… Read more

  he will not have the beady eye of the professional. it may help if i quote verbatim from the inventory report:- "Professionally cleaned however some areas not fully such as some residual dust, hob in Kitchen, plugs in Bathroom and Shower Room" On the Admin side you score 10/10, so thank you -and the price is not unreasonable . I would recommend you to others, but you may wish to mention the Inventory report to your cleaners.

  Norman H. · Jul 2021 · Oven cleaning

• ★★★★★Verified customer

  They got double booked unfortunately but the guy went out of his way to accommodate me, picked up my keys and did a fab job cleaning my old flat

  Chloe R. · Jul 2021 · Regular/standard cleaning

• ★★★★★Trustpilot

  My honest feedback

  Got really upset when you cancelled my move on a really short notice and I ended up paying more than my quote for a 1 day delay, which wasn't my fault. I'm glad that my landlord accept this and I had a place to stay. However the driver was absolutely amazing, really nice and polite. And the agent w… Read more

  as also really helpfull trying to arrange another driver.

  Ana · Jul 2021 · End of tenancy

• ★★★★★Verified customer

  The team were fantastic! Professional, hard working and friendly. I was a bit surprised by having to pay 50 pounds extra as Hello Services say no hidden charges! They also came two hours late. The team, I repeat, were great.

  Alison · Jul 2021

• ★★★★★Verified customer

  Good cleaners, efficient and thorough

  Octavia A. · Jul 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  Good service, and thorough job. Both staff worked very hard, however the carpets were wet for the whole day although we were told they would dry in a few hours, the fridge/freezer was not cleaned. They did however clean additional parts and done a great job,

  Shivani G. · Jun 2021 · Carpet cleaning

• ★★★★★Verified customer

  The cleaners were very good and helpful but the admin for the company was poor. They quoted us the wrong amount and then we’re not flexible at all when our plans had to change slightly.

  Mary E. · Jun 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  Thorough and asked for me to check for satisfaction

  Cassie L. · Jun 2021

• ★★★★★Verified customer

  The service was great. My flat is clean and it makes moving back in easy. The people were nice and dealt with my Partner working from Home and my Cat too. We know the service is normally for vacant properties but they managed great. Only comment is it was A little expensive for a 1 bed apartment though.

  Yasmine R. · Jun 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  2 men turned up at the house who didn't look particularly clean and smart which I think doesn't reflect well on your company. Some kind of uniform would have been a better look. They cleaned the house to an acceptable standard although not sure I would call it a 'deep clean'. The one who appeared to… Read more

  be in charge was quite polite though and did let me know beforehand that they would be later than arranged due to traffic.

  Barbara W. · Jun 2021 · Deep cleaning

• ★★★★★Verified customer

  All parts of the process were really efficient; from the communication in booking abs getting the quote, to the clean itself. We had 3 cleaners come in; they were quick, friendly, asked lots of questions to make sure I was happy and nothing was too difficult, e.g: : when I asked them to re hoover un… Read more

  der the bed in the master bedroom. Thank e booked them because we wanted the carpets cleaned before our baby is born and were really pleased with the results. I would book them again and recommend them.

  Pippa G. · Jun 2021 · Carpet cleaning

• ★★★★★Trustpilot

  Excellent booking service and cleaning…

  Excellent booking service and cleaning service but even though it was good, it was still priced very high.

  Sharen · Jun 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  Both the booking and cleaning service were excellent. Even considering this, it is still pricey

  Sharen A. · Jun 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  value for money . but needs some improvement in service and cleaning aspects.

  Sanjaykumar G. · Jun 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  Subcontractors did a good job

  Wilcox · Jun 2021 · Deep cleaning

• ★★★★★Verified customer

  Very good. Tina arrived in time and did a thorough job. The house was gleaming after she left.

  John W. · Jun 2021 · Regular/standard cleaning

• ★★★★★Verified customer

  the flat your team cleaned was extremely dirty and at first sight they felt they wouldn’t be able to get results expected from them. But they actually did a brilliant job. Thank you very much

  Aisha O. · Jun 2021 · Deep cleaning