Customer reviews for End of Tenancy Cleaning

Thank you to Marius and Nicole for an excellent job! This was a moving out clean and was very thorough. We have experienced a lot of cleaners in the past but this was easily the most professional and of the highest standard. Would definitely recommend!

Nicole and Marius from hello services are great! Did a end of tenancy cleaning for a 1 bedroom flat. Managed to get some pretty limescale encrusted sinks & bath looking brand new. Did an amazing job on the kitchen, oven and extractor too. They are friendly and professional - Highly recommended!

Hello services , did a really outstanding job with the end of tenancy clean on our flat Very nice service. I strongly recommend them.

We recently moved out of our rented apartment and got Hello Cleaners for our End of Tenancy Cleaning Services. We are very happy with their service. The apartment was thoroughly cleaned. Highly recommend their services. The staff who came to clean and even the person on phone who helped us book the appointment were very helpful and polite.

Hello services took on a job for end of tenancy cleaning at very short notice and at a highly competitive price. We were delighted with how thoroughly and quickly they cleaned our flat, and by the helpfulness of their staff

Excellent service, did a really outstanding job with the end of tenancy clean on our flat. Staff were professional and friendly, and the whole process was easy and stress free. Many thanks!

Very professional staff, arrived to the appointment on time and started cleaning immediately. I received my deposit back after the end of tenancy cleaning without a single doubt from the agency. Amazing job, thank you Lori and Ioana!

Hello Services done an absolutely outstanding job doing an end of tenancy clean on the property i was renting. Made the apartment look brand new again!! Will recommend them to anyone who ever asks for a cleaner. 10/10

The team at Hello Services was friendly and very efficient. I contact them to clean a flat - end of tenancy. And the owner was also very impressed with the result!

The cleaning team led by Anna did a great job in a short timespan. There were a few cobwebs we found about as we came back in to repaint some areas and some areas of wall in the kitchen left unclean which was honestly the fault of poor paintjob and not the cleaners, but fairly happy with the chances of getting our deposit back. We're in contact with the agency so we can organise a reclean if they need it, but fairly certain Anna did a great job!

Best end of tenancy cleaning service. Very easy to deal with, Very friendly technician ,on time and most importantly left the property in an immaculate condition. Would absolutely use HELLOSERVICES again

Vlasta has done an incredible job with my end of tenancy cleaning. The house was sparkly and smelt amazing. Cherry on top Vlasta is very lovely. I am very pleased with her job and would really recommend her services.

One of the best companies I’ve ever used, always had a problem with cleaning companies before but this time even the landlord was extremely impressed with the services. Got my deposit back I will definitely recommend this company

Hired hello services to clean our apartment after movers left.Very professional and respectful. Did an outstanding job on my flat for my end of Tenancy, Will definitely recommend their services. their fee is very reasonable

Excellent service, very prompt and efficient. Very good value. Thank you for doing a great job for an end of tenancy clean.

Nicole and Marius did an amazing job, the house absolutely sparkled and they left us with such brilliant results! We had booked an end of tenancy cleaning, the house looked better than originally when we first rented it, 5 years ago. Absolutely recommend their services!

I requested an end of tenancy cleaning and could not be happier with the service. Joanna and team were great and very professional. 5/5!

Joana and team were fantastic - they really did an excellent job for the end of tenancy clean. I’d certainly use them again.

Nicole and Marius were excellent!! Deep cleaned the flat for an end of tenancy. It was immaculate! Thank you!! USE THESE GUYS!!!

Nicole and Marius had our house cleaned for end of tenancy. They've done a very good job. Thank you so much. Will definitely recommend.

From the very first email and quote till the very end - prompt, clear and friendly. Had the end of tenancy cleaning and I am absolutely happy with the job that Nicole and Marius did. Would definitely recommend and when needed, hire them again with no doubt. Good value for money as well.

I arranged an end of tenancy clean very last minute this week (called on Saturday to arrange for Monday) and Hello Services were able to accommodate my request easily. The customer service team were great and answered all of my calls and emails very swiftly. The cleaners (Faradium and his colleague) were amazing. Although they arrived slightly later than arranged, they called me in good time to make me aware that they were running late, and still managed to do an excellent job in the allocated time. They listened to all my requests and carried everything out exceptionally. They were also very friendly and respectful of the property. I am very impressed with the service from Hello Services and will definitely be using them again in the future!

End of tenancy clean completed to a high standard. Erika and Juraj cleaned the inside of the property from top to bottom. Each room looked spotless, as well as the carpets. Would 100% use again, thank you.

Hi I am a landlord that needed an excellent end-of-tenancy deep clean, found Hello Services online with good reviews so booked. Easy and fast quote delivered online by Alan, then Katrina and team delivered the best service I have ever seen - punctual, professional, courteous and by far the best result I have ever seen. I was blown away by what they achieved - restored a carpet I was about to replace, made the whole place shine. Will definitely use again, thank you.

Cleaners were early and outlined what was going to be done. Confirmed with letting agent that the flat was cleaned to a high standard so will not lose any deposit on the flat due to the flat being left unclean.

The cleaners did a great job! They are arrived on time and were friendly. They gave me a walk around to show what they had done. It is worth noting, however, that this did not happen on another clean we arranged with this company. Also the cleaners would not clean the second oven even though when booking, I was told that the appliances 'package' included everything we needed. I feel it could have been made clearer that we needed to specify a double oven for an end of tenancy clean.

Communication and payment was super easy. Cleaners turned up early and stayed an extra half hour. Cleaners very friendly. The kitchen was spotless - never seen an oven so clean and able to get marks off inside the cupboards. Went into the property next day and had to wipe a few skirting boards and walls around the light switch - but overall very good experience. Would recommend and use again.

We used hello services to do a last minute end of tenancy clean and it was great! So glad we were able to book them at such short notice, we were lucky :) thanks!

Hired for end of tenancy cleaning. Absolutely brilliant ! Polite, efficient and very thorough. Very happy with the flat clean and very happy with the service and the price. Would 100% recommend.

We recently had a clean for an end of tenancy Ana was out cleaner they both did such an amazing job. The oven was the cleanest I had ever seen it and the bathroom was super clean. Overall I am very happy with the clean they where super professional and a great price too. Thank you so much.

Nicole and Marius did an amazing job. They were available for a very last minute booking, great communication and most importantly did a spectacular job cleaning the flat for an end of tenancy. Polite, respectful and very reasonably priced. I highly recommend their services! :)

Ana was excellent. Very friendly, clearly worked hard. I booked a end of tenancy clean. It was amazing! Better than when I first moved in! I will definitely recommend and will definitely use them again! Very pleased

Nicole and Marius were fantastic - great service, showed up early and the flat was sparkling. Perfect end of tenancy clean would highly recommend them to anyone for a move out clean. Stress-free experience and perfect end result.

Ana and Carmen were wonderful. Very professional and great service. Perfect for your end of tenancy clean. I highly reccomend them!

I was so apprehensive booking with Hello Services after reading some of the reviews and after the first day I started to regret it. From what I gather from my experience, Hello services contract other cleaning companies to conduct the cleaning on their behalf, in areas all over the UK. The cleaning was booked for our rental property in Bristol to have an end of tenancy clean. This basically includes every area in your property, including cleaning ovens, washing machines, windows etc .. in order to return the property to an immaculate standard so it is ready to be moved into. This was particularly important for us as our letting agents were renowned to be incredibly fussy. The cleaning was initially booked for 12pm but after confirming this the day before, Hello Services asked if we could change the time to 10am. This actually suited me better so I agreed. I arrived at my empty flat at 9:45am just in case they arrived early. My flat was located in the centre of Bristol ... with any device/google/applemaps/SATNAV .. the postcode alone will take you directly to the flat. At 10:35am after chasing up to see how late the cleaners were going to be, I was then put through to the local cleaners in Bristol directly. A gentleman who could barely speak any English told me my postcode was "Bad" .. and told me he'd be with me at 12pm ( I could hear what sounded like a cereal bowl in the background as if he was just having his breakfast!). I tried very hard to explain the time had been changed to 10am and that they were already late, that I was sitting on the floor in an empty flat waiting for them. The man told me he would arrive in 30 minutes. Finally, after about 10 phone calls between this man, his supervisor and Hello Services and walking a mile perimeter of where I lived, I finally found them. I am a very patient (some would say too patient in this case) individual so did not allow the 2 hour delay sitting in an empty flat to affect my demeanour with the cleaners. Unfortunately from hereon, the unprofessionalism just escalated. First one of the cleaners did not wear a mask. Of course I didn't expect him to wear one while cleaning the flat but when coming within 2m of myself I thought that would be courtesy. I asked if he needed a mask and he told me he would "chance it" .... Because of course he was more concerned with his own safety than mine :'D ... I showed them around the flat and pointed out particular areas that we were concerned about and they simply replied "no problem no problem". Unfortunately after returning 3 hours later, there were several problems. If you had told me that they did nothing for 3 hours, I would have believed you! The flat wasn't particularly dirty or grubby to start with .. but somehow they managed to miss the most obvious areas. There was dust, hair, dirt, the shower had a big area of shower gel by the plug so they obviously hadn't attempted to clean the shower, an area of limescale remained on the tiles, hair left on the sink, washing machine not touched, kitchen cupboards still had salt/sugar/dust, the fronts of the cupboards were dirty .... The men told us to point out areas that weren't good enough, but this wasn't possible .. as every area was just not cleaned in detail. When I pointed out certain areas, they shrugged and said they didn't know what I was talking about. The best bit was when I pointed to finger prints on the windows, and he told me that windows aren't included but he would do it for a tip... at this point I had to take a look around to check if we were on a hidden camera comedy show. Initially we gave them a further hour to reclean before leaving, but after discussion with my partner it was clear that an hour with any cleaner was not going to finish the job. My partner made a phone call to Hello Services to tell them our experience so far. Their response was absolutely amazing. They were devastated and couldn't apologise enough. Without any further questions, they promised to send round a different set of cleaners the next day. Luckily I'm on furlough so I have all the time in the world to be able to sort things like this out. If you're silly enough to organise cleaning the day you're supposed to vacate a property, then think twice...The next day, 10am on the dot, 3 cleaners turned up and without me even having to point out areas that weren't good enough.... they noticed it themselves. The head cleaner instructed and pointed to the others, all the areas that were no good and told me she would be done in 3 hours! 3.5 hours later, I got a phone call from the cleaner who told us they were all done. Wow ... the flat was immaculate. It was cleaner than the day we moved in. Today we received a phonecall from the letting agents telling us how impressed they were with the condition of the flat and we received our full deposit back.

Ana and her colleague took care of doing the end-of-tenancy cleaning for the one-bedroom apartment I was renting. It was all very easy to organize, they were both very friendly and professional, and the cleaning was very good. Highly recommended!

used this company for our house move and end of tenancy cleaning, very good service

Nicole and Marius did a great job for our end of tenancy clean. Highly recommend.

Vlasta did a fantastic job cleaning my property at the end of tenancy. Kitchen appliances were left in an excellent condition. The communication at all stages of the process was great too. Thank you!

The Hello Clean team were communicative with me. They did shift the time from 9am to 4.30pm the day before but that suited me better. On the day 4 cleaners came at 3.30. They spread around the house and were very quick and efficient: 90 minutes later they were done. It would have taken me at least 12 hours on my own. They took me on a tour so I could check their work. It was all clean: my tenants had kept it in a good condition with no difficult cleaning needed. Carpets and sofa were still wet so difficult to judge the carpet cleaning. £270 was a good price versus competitors.

Exceptional standards. We arranged an end of tenancy clean and we were blown away by the standard to which the team cleaned our flat. It made us want to stay! So much cleaner than when we moved in! Highly recommend!!

The clean that was carried out yesterday morning was of a high standard. Every surface was cleaned thoroughly and is now ready for inspection. I am very confident that I will get all my deposit back. Highly recommended.

I used Hello Cleaning for my recent end-of-tenancy clean in Oxford. I found the quoting and booking process to be straightforward with good customer service and quick response time. The cleaning itself went well, was no fuss and done to a high standard. The check out with the real estate agent had no issued with the cleaning standard. Only one minor issue was the cleaners were about 20 minutes late on the day. Otherwise I would be happy to use them again.

Adriana visited my house for an end of tenancy clean. I honestly couldn’t be happier. The services, outcomes, quality and attention to detail surpassed my expectations. Topped off with the fact Adriana was very friendly and communicative. Would recommend and will use again.

Very high standard and completed in a very short time. I had just moved out of my flat and was dismayed to see the debris under things like my couch, etc., but this exceptional couple came in and cleaned the whole place in three hours leaving it looking immaculate - thank you!!!

I had such a wonderful experience yesterday with some great people coming to do an end of tenancy clean. Nicole, Marius and their colleague turned up managed to clean the property from top to bottom in not only a timely manner but they made the place sparkle also. The were thoroughly professionals and incredibly friendly. Thank you

The team were absolutely fantastic! Not only were they pretty competitive price wise but they did an amazing job. Nicole, Marius and there team performed an end of tenancy clean for me on a 2 bedroom 3 story house, they were on time, and very polite and friendly, were adhering to social distending rules, and did an exemplary job in 4 hours (exactly what she told me to expect) In particular the job they did on the carpets was extremely impressive, after having a house cat live here for 3 years there were marks and stains on the carpet I did not think could ever be removed and to my surprise and thanks to there very hard work my carpets are SPOTLESS thank you so much to Nicole and her team you have made a stressful part of life just that little bit Easier and I will always be using this company for end of tenancy cleans from now on

Nicole and Marius were great. Out flat is sparkling clean with no deductions from the deposit. They also changed times at the last minute for us. Great value for money and will definitely use again.

Amazing end of tenancy cleaning service, really professional and lovely :) thanks so much Nicole! It was a great job from you and your team

Very good end of tenancy clean would definitely use again, thank you