5,787 reviews from our cleaning customers since 2019
2,581 reviews · page 85 of 108
Nicole and Marius were fantastic
Nicole and Marius were fantastic - great service, showed up early and the flat was sparkling. Perfect end of tenancy clean would highly recommend them to anyone for a move out clean. Stress-free experience and perfect end result.
Alice C. · Jan 2021 · End of tenancy
Ana and Carmen were wonderful
Ana and Carmen were wonderful. Very professional and great service. Perfect for your end of tenancy clean. I highly reccomend them!
Brian · Jan 2021 · End of tenancy
On time & efficient
On time, efficient. Would have loved to have an offer shorter than 2hours but understandable that's not possible. Would use again
NB · Jan 2021
Issues rectified perfectly
was booked for our rental property in Bristol to have an end of tenancy clean. This basically includes every area in your property, including cleaning ovens, washing machines, windows etc .. in order to return the property to an immaculate standard so it is ready to be moved into. This was particularly important for us as our letting agents were renowned to be incredibly fussy. The cleaning was initially booked for 12pm but after confirming this the day before, Hello Services asked if we could change the time to 10am. This actually suited me better so I agreed. I arrived at my empty flat at 9:45am just in case they arrived early. My flat was located in the centre of Bristol ... with any device/google/applemaps/SATNAV .. the postcode alone will take you directly to the flat. At 10:35am after chasing up to see how late the cleaners were going to be, I was then put through to the local cleaners in Bristol directly. A gentleman who could barely speak any English told me my postcode was "Bad" .. and told me he'd be with me at 12pm ( I could hear what sounded like a cereal bowl in the background as if he was just having his breakfast!). I tried very hard to explain the time had been changed to 10am and that they were already late, that I was sitting on the floor in an empty flat waiting for them. The man told me he would arrive in 30 minutes. Finally, after about 10 phone calls between this man, his supervisor and Hello Services and walking a mile perimeter of where I lived, I finally found them. I am a very patient (some would say too patient in this case) individual so did not allow the 2 hour delay sitting in an empty flat to affect my demeanour with the cleaners. Unfortunately from hereon, the unprofessionalism just escalated. First one of the cleaners did not wear a mask. Of course I didn't expect him to wear one while cleaning the flat but when coming within 2m of myself I thought that would be courtesy. I asked if he needed a mask and he told me he would "chance it" .... Because of course he was more concerned with his own safety than mine :'D ... I showed them around the flat and pointed out particular areas that we were concerned about and they simply replied "no problem no problem". Unfortunately after returning 3 hours later, there were several problems. If you had told me that they did nothing for 3 hours, I would have believed you! The flat wasn't particularly dirty or grubby to start with .. but somehow they managed to miss the most obvious areas. There was dust, hair, dirt, the shower had a big area of shower gel by the plug so they obviously hadn't attempted to clean the shower, an area of limescale remained on the tiles, hair left on the sink, washing machine not touched, kitchen cupboards still had salt/sugar/dust, the fronts of the cupboards were dirty .... The men told us to point out areas that weren't good enough, but this wasn't possible .. as every area was just not cleaned in detail. When I pointed out certain areas, they shrugged and said they didn't know what I was talking about. The best bit was when I pointed to finger prints on the windows, and he told me that windows aren't included but he would do it for a tip... at this point I had to take a look around to check if we were on a hidden camera comedy show. Initially we gave them a further hour to reclean before leaving, but after discussion with my partner it was clear that an hour with any cleaner was not going to finish the job. My partner made a phone call to Hello Services to tell them our experience so far. Their response was absolutely amazing. They were devastated and couldn't apologise enough. Without any further questions, they promised to send round a different set of cleaners the next day. Luckily I'm on furlough so I have all the time in the world to be able to sort things like this out. If you're silly enough to organise cleaning the day you're supposed to vacate a property, then think twice...The next day, 10am on the dot, 3 cleaners turned up and without me even having to point out areas that weren't good enough.... they noticed it themselves. The head cleaner instructed and pointed to the others, all the areas that were no good and told me she would be done in 3 hours! 3.5 hours later, I got a phone call from the cleaner who told us they were all done. Wow ... the flat was immaculate. It was cleaner than the day we moved in. Today we received a phonecall from the letting agents telling us how impressed they were with the condition of the flat and we received our full deposit back.
Tom · Jan 2021 · End of tenancy
Very good cleaning service
Ana and her colleague took care of doing the end-of-tenancy cleaning for the one-bedroom apartment I was renting. It was all very easy to organize, they were both very friendly and professional, and the cleaning was very good. Highly recommended!
Daniel · Jan 2021 · End of tenancy
Ana and team surpassed my expectations
he house in a bit of a state. They stayed till the house was sparkling and completely surpassed my expectations.
Lucy S. · Jan 2021 · Deep cleaning
So much better than expected!
So much better than expected. Easy to organise cleaning date and payment. Plenty of reminders and contact to arrange. Lovely friendly team. Very thorough clean; very impressive in the time frame! My house looks lovely. Will definitely be making it an annual booking!
Emma H. · Jan 2021 · Regular/standard cleaning
Fantastic
Brilliant service thoroughly cleaned throughout the flat leaving nothing untouched. Very friendly and accommodating to our needs. Would recommend highly. Ana and Carmen were fantastic.
Billy · Jan 2021
Got this company in to clean a friend's…
Got this company in to clean a friend's flat who'd just come out of hospital. They were fantastic! Ana was so lovely and friendly and they did a brilliant job, my friend was very happy and will definitely use them again. I'd highly recommend them.
Jo · Jan 2021 · Regular/standard cleaning
used this company for our house move…
used this company for our house move and end of tenancy cleaning, very good service
Hamid M. · Jan 2021 · End of tenancy
Absolutely fantastic
Absolutely fantastic. Deep cleaned 2 bedroom 2 bathroom flat with ovens microwave all white goods and carpets. Nothing was left untouched and it made our move so much easier. Also lovely to deal with couldn't recommend more. Thank you again for everything
Chloe M. · Jan 2021 · Carpet cleaning
Deep clean - 3 bed London house
Ana and her team cleaned performed a deep clean of our 3 bedroom home in London after we’d sold it, prior to the new buyers moving in. Ana was a pleasure to deal with, very communicative and personable. They did a great job, and the new buyers and I were pleased with the result. Thanks Ana!
Lisa K. · Jan 2021 · Deep cleaning
Very good
On time, slick, very helpful, so will use them again if the need arises
Patch · Jan 2021
Very good service
Very good service, on time and polite.
Katie · Jan 2021
V good service
Whole transfer was smooth !
Gangoo · Jan 2021
Great service
Arrived on time, very polite and an excellent cleaning job done, thank you
Chris · Jan 2021 · Regular/standard cleaning
End of tenancy clean
Nicole and Marius did a great job for our end of tenancy clean. Highly recommend.
Alan G. · Jan 2021 · End of tenancy
Excellent service
Vlasta did a fantastic job cleaning my property at the end of tenancy. Kitchen appliances were left in an excellent condition. The communication at all stages of the process was great too. Thank you!
Rebecca · Dec 2020 · End of tenancy
Nicole and Marius did an amazing job…
Nicole and Marius did an amazing job deep cleaning our new house before we moved in. They were so thorough and left it sparkling. We will definitely have them back for periodic deep cleans and it’s a shame they don’t do weekly cleaning.
Louise B. · Dec 2020 · Deep cleaning
Great job!
The team arrived early, communicated well and did a thorough job. I was very happy with their professional manner and politeness. I will be using them again.
Ruby D. · Dec 2020
The Hello Clean team Tenancy Clean
2 hours on my own. They took me on a tour so I could check their work. It was all clean: my tenants had kept it in a good condition with no difficult cleaning needed. Carpets and sofa were still wet so difficult to judge the carpet cleaning. £270 was a good price versus competitors.
Andy C. · Dec 2020 · End of tenancy
Vlasta and her team did an amazing job…
Vlasta and her team did an amazing job - they arrived for the job early and finished early as well. Professional and thorough! Would highly recommended and I will be using her services again!
Harindi A. · Dec 2020
A great team.
The team arrived on time and were very friendly. They did a wonderful job and worked very hard. I would definitely use them again if I needed to.
Jeff · Dec 2020
Highly recommend
it really was money well spent. I would not hesitate to recommend them
Jenny E. · Dec 2020 · Deep cleaning
Our reviews come from three places: Google, Trustpilot, and customers we invite to leave feedback after a completed job (shown as "Verified customer"). We publish them as received and don't edit their wording. Only cleaning reviews are shown on this page. Where we have replied publicly, our reply appears under the review.
