Hello Services Reviews

Latest reviews

427 reviews · page 8 of 18

• ★★★★★Trustpilot

  The cleaners showed up early

  The cleaners showed up early, did a very good job in very little time. I got all of my deposit back. Izabel was efficient and did an exemplary job

  Megan S. · Dec 2022 · End of tenancy

• ★★★★★Trustpilot

  Great cleaning, (initially) terrible customer service - BUT OVERALL GREAT!!

  The initial lack of communication from the team that arrived to clean the property was a bit unnerving. We booked an end of tenancy clean and were concerned that the lack of response meant the booking would be cancelled but thankfully after getting in touch with corporate, they confirmed the team ha… Read more

  d arrived and would complete the cleaning session. Upon inspection, they did a really good job with mostly everything! Sure there were a few dirt stains on the walls I wish they had gotten to but overall the cleaning itself was satisfactory so I’d say a 4/5 stars. However, I have to give 3 stars instead of 5 because the team threw out the remote controller for the ceiling fan in the master bedroom. I understand that any personal items would’ve been thrown out. We left the property completely vacant. However, to have thrown out what is effectively my landlord’s ceiling fan remote control which I had separated out via a little plastic baggie and leaving it on the bedroom window shelf is absurd. Not even with us trying to dig through the cleaning refuse could we find it. Having to explain this to my landlord is going to be difficult. So… thanks for the cleaning service itself but I really wish some common sense had been used. Edit: upon further further inspection, the cleaning team did not clean the second fridge, fridge freezer, and the washing machine. So three appliances were missed. I was so happy upon entering the property and now this? Disappointment. Update as of 03/12/2022: I let HelloServices know on the 24th about the missing remote control and the missed appliances. The cleaners contacted me the next day (25th Nov) and offered to come around on the 26th in the morning (Saturday) to clean the missed appliances, sharing that they were unaware of where they had been and that they had also found the remote control!!! The HelloServices customer service also emailed me on the 25th, relaying that they had also heard from the cleaning team that they had been in contact and offered their apologies for the mistake. I let our landlords know on the 25th and we had left the spare key in the same location so the landlords also expected them to come round in the morning before 12. Unfortunately the cleaners were running behind and were unable to arrive at the property until 4 pm and so the landlords had already retrieved the keys without telling us. We were informed by the cleaning team that the keys were gone and so they were unable to access the property but were able to leave the fan remote controller through the letter slot. I said this was fine, and apologised for the inconvenience to them. After calling our landlord (who told us they had retrieved the keys) and explaining, they shared that they were fine with the missed appliances and they would sort that out on a separate occasion. They were very pleased with the cleaning service so we got our full deposit back! And because of the various attempts to rectify the missed cleaning and even finding the remote control, I’m happy to edit my review. The cleaning team that serviced the property obviously take great pride in their work. I think it also says a lot about a company about how they respond to negative feedback and I can honestly say HelloServices did the best they could given the confusion and miscommunication. Thank you to the customer service and the cleaning team!! If you’re on the fence about using HelloService’s cleaning, please use my review as an example of what that experience is like. Yes there may be some miscommunication and some back and forth about things but overall the work can and will be done!

  Occasional R. · Nov 2022 · End of tenancy

• ★★★★★Trustpilot

  Had Loqman and his team coming down for…

  Had Loqman and his team coming down for and end of tenancy cleaning. They did a fantastic job and in a short time. Will definitely recommend them!!

  Alice · Oct 2022 · End of tenancy

• ★★★★★Trustpilot

  Spotless end of tenancy clean

  Thank you to Sardar and team for carrying out an efficient and spotless end of tenancy clean. I would definitely recommend these services to those who are looking for a thorough clean.

  Lae M. · Oct 2022 · End of tenancy

• ★★★★★Trustpilot

  A brilliant end of tenancy clean!

  I booked an end of tenancy clean via their website which I found very easy to use and the quoted price was very competitive. On the day of the clean, I received a phone call asking if they could attend an hour earlier than arranged which suited me perfectly. The two gentlemen who attended were very… Read more

  polite and did a very thorough job! The clean included windows, sofas and carpets. I would happily use their services again and would recommend them to others.

  Sarah S. · Oct 2022 · End of tenancy

• ★★★★★Trustpilot

  Absolutely fantastic service

  Absolutely fantastic service. Team of 5 people arrived and cleaned the entire house (2 bedrooms, 2 bathrooms, Kitchen including oven and fridge freezer abd a living room) in around 2 hours. Left it spotless! Should really help with our deposit, Thank you!!

  Alex H. · Sept 2022 · End of tenancy

• ★★★★★Trustpilot

  Cleaning services really good - communication could be better

  Cleaning services really good - end of tenancy clean. Available at short notice, affordable prices and accept card payments via portal. Would have preferred a little more communication re arrangements prior to the day; but other than that, amazing!

  Jade · Sept 2022 · End of tenancy

• ★★★★★Trustpilot

  EXCELLENT!

  The service from Hello Services was very good indeed. They arrived as a team and got right down to cleaning the flat. It was left in a great state ready to hand over to the landlord. Thank you

  Shay · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  Recommended

  I was slightly concerned about using Hello Services after reading a few bad reviews, but Loqman and his team of two arrived at our flat for its end of tenancy clean on schedule. Their prices were also very competitive. Loqman clearly explained what was/wasn’t included in the cleaning and were finish… Read more

  ed in around 2.5hrs. They even through the the fridge/freeze cleaning for free :) thank you! My only recommendation is for Hello Services to perhaps email cleaner details prior to arrival and reconfirm the booking nearer the time, as I hadn’t heard anything from them at all until the day of the clean, so I had to call to ensure it was all booked in. Would use again.

  Miss B. · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  MD Team Scotland did a great job on my…

  MD Team Scotland did a great job on my flat. I’m moving out soon and the whole place was a mess, they did a great job in really good time, I can’t recommend them enough!

  Alex W. · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  The End of Tenancy Clean done by Ioqman…

  The End of Tenancy Deep Clean done by Ioqman and his team was absolutely fantastic. The property looked brand new. Fast, thorough, professional clean would highly recommend Hello Services and their great team.

  Nikki S. · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  Excellent service

  Excellent service. Used Hannah and team in Cardiff for our end of tenancy clean. We’d lived in the flat for approx 8 years. Fantastic clean afterwards, place smelt amazing and only took the 2 girls 3 hours. Would wholly recommend them to anyone needing a deep clean of flat. Thanks girls!

  Catrin T. · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  Salar and his team were brilliant

  Salar and his team were brilliant. Arrived on time and quickly got the end of tenancy clean done. Very friendly and helpful highly recommend.

  Lindsay J. · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  Outstanding!!!

  Halwest did an outstanding job with the end of tenancy cleaning for my old flat in Glasgow. His attention to detail is second to none and I couldn’t be happier with the services he provided. Highly, highly recommend Hello Services!!!

  BA · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  It's a Yes for me

  This is my first for all, Renting a property, having the end of tenancy service. The cleaners Cosmina and Gabriela arrived right at the time. Had some issues with the parking availability, but that was sorted out in quick time. Both the cleaners did their job to the best. There was miscommunication… Read more

  in the agreement as the Hob was not included and a double oven is included (which the property does not have), however the cleaners were polite and agreed to clean the Hob. A couple of hours later, there was the property check out inspection and there were few observations called out by the inspection guy (I felt most of them are pretty rude). The property manager spoke to Waqas from Hello Services and he arranged to clean the property again. Finally once everything is done, I got my deposit back. Thanks to Waqas for handling the situation with property manager and thanks to Cosmina and Gabriela, who did the best job.

  Rohith · Aug 2022 · End of tenancy

• ★★★★★Trustpilot

  fantastic end of tenancy cleaning

  Had an end of tenancy cleaning with Halwell and his partner, they did a fantastic job. The house is cleaner than I've ever seen. Highly recommended

  Raymond A. · Jul 2022 · End of tenancy

• ★★★★★Trustpilot

  Excellent service

  Excellent service, quick and friendly cleaning of my flat at end of tenancy by Halwest. Would highly recommend

  Michael W. · Jul 2022 · End of tenancy

• ★★★★★Trustpilot

  Smit - Excellent deep cleaning

  Smit and another lady visited my apartment today for a deep cleaning, both of them were extremely professional and were able to get a huge amount of work done in only three hours. They were both very friendly, and I would definitely hire them again. Everything is tidy and clean, their work was excel… Read more

  lent, I appreciate their effort and their hard work to make my home spotless before my end of tenancy. Great work all around, they were lovely people.

  Jade · Jul 2022 · End of tenancy

• ★★★★★Trustpilot

  Constantin and his team of ladies from Hello Services

  Constantin and his team of ladies from “Hello Services”, completed an “end of tenancy” clean for us today in Hylton Road Worcester. I cannot recommend highly enough this team and the company as well, their attention to detail was exceptional, and they completed it to a much higher quality level than… Read more

  I thought they could ever achieve, after 4 years of a lot of furniture not being moved. A few nasty wine stains, and discolouration between where the sofas were, rugs down, all miraculously disappeared 😊. …. The price for cleaning a 3 bedroom house was well worth it … it would have taken me days to get nowhere near their quality … real professionals. The landlord is happy as well, as he has only a little bit if painting to do, and doesn’t have to worry about the cleaning. Thanks again Constantin, and thank your ladies as well 👍👍

  Andy S. · Jul 2022 · End of tenancy

• ★★★★★Trustpilot

  End of Tenancy clean

  Sarder left our apartment clean and ready for next tenant after a End of Tenancy clean. Many thanks, and can recommend.

  Mr R. · Jun 2022 · End of tenancy

• ★★★★★Trustpilot

  Halwest Scotland - great team

  Halwest and his team did a great end of Tenancy clean. They made sure that everything on the contract was cleaned thoroughly and all the appliances looked like new, including the inside of the oven. They were very helpful and wanted to be sure that everything was done to the highest standard. Would… Read more

  definitely recommend this team.

  Sue · Jun 2022 · End of tenancy

• ★★★★★Trustpilot

  Fantastic job

  Hannah and her colleague were very efficient in cleaning our 3 bed house at the end of our tenancy. The oven needed a really good scrub and it was spotless after they left. Their hard work meant that we got our bond back, from a very strict landlord !

  Romain S. · Jun 2022 · End of tenancy

• ★★★★★Trustpilot

  Excellent service. Could not have asked for a better end-of-tenancy clean!

  I used of Hello Services in relation to my end-of-tenancy deep clean. I was so very pleased with the service provided! They did a flawless job, and even cleaned a late addition appliance for free! Hannah and her team arrived at the property precisely on time, messaged to inform me they were there,… Read more

  and then messaged again on completion. On inspection, they had cleaned to an extremely high standard, and as such, I had no issues in getting back my bond. I'd highly recommend Hello Services. And on a personal note, Hannah - thanks very much!

  Amo B. · Jun 2022 · End of tenancy

• ★★★★★Trustpilot

  Great Service by Sardar for my end of…

  Great Service by Sardar for my end of tenancy and builder cleaning service…

  Samar M. · Jun 2022 · End of tenancy