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Hello Services

Hello Services Reviews

5,787 reviews from our cleaning customers since 2019

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Latest reviews

5 reviews · page 1 of 1

  • ★★★★★Verified customer

    Everything was absolutely brilliant can’t fault the cleaning. The only thing was the fridge hadn’t been cleaned. This could have been my fault. Maybe I had to click on that too. If that’s the cases apologies. But the cleaning was to a very high standard

    Tracey W. · Oct 2025 · Regular/standard cleaning

  • ★★★★★Verified customer

    Was over an hour late and some skirting boards were not cleaned

    Michelle · Aug 2025

  • ★★★★★Verified customer
    The cleaning was completed to a satisfactory standard with the exception of my having to point out that they hadn’t cleaned the top of the fridge/freezer. The male cleaner immediately rectified this but with no acknowledgement or apology. When they arrived, they offered no ID and didn’t introduce th… Read more

    emselves. Once I’d shown the male cleaner into the kitchen, his comment was “You haven’t paid”. As your company’s process is that a bank transfer payment can be made in advance of the work or a cash payment made before the work commences when the cleaners arrive, I don’t believe that’s an acceptable way for your employee to address the subject. It could’ve been better phrased e.g “I understand you’ve agreed to pay in cash and I need to take payment before we start the work”. He opened the fridge and said “It’s not empty”. I explained that my intention was to empty the fridge and freezer once they arrived to avoid having food out of the fridge/freezer any longer than necessary. He did, however offer to help me remove the contents, which he did.

    Sheelagh M. · Apr 2024 · Regular/standard cleaning

  • ★★★★★Verified customer
    The people who arrived were lovely & my house is so clean BUT they were 1 hour 15 mins late for a clean that took over 4 hours, the gentleman said they should have been a morning booking, & because they cleaned our sofa & mattress we then couldn’t sit on it when they did leave or sleep comfortably i… Read more

    n our bed. Apart from that aspect I’m very pleased

    Mrs M. · Dec 2023 · Upholstery

  • ★★★★★Verified customer

    Efficient and friendly. Just got on with the work.

    Malcolm E. · Oct 2021 · Deep cleaning

About our reviews

Our reviews come from three places: Google, Trustpilot, and customers we invite to leave feedback after a completed job (shown as "Verified customer"). We publish them as received and don't edit their wording. Only cleaning reviews are shown on this page. Where we have replied publicly, our reply appears under the review.

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