You can change, the time and date of an upcoming scheduled jobs by contacting our office, you can do that by emailing our office at info@helloservices.co.uk. We do 12 hours notice to reschedule a booked job. If you change the time or date in less than 12 hours then additional charge will occur.

You can cancel upcoming service job by contacting our office during our working hours or 24/7 on our live chat. You can also do that by emailing us at info@helloservices.co.uk then we will email you back with a cancellation notice.

You can leave your feedback about the service you have received by calling our office. We are always here to hear from customers. You may also leave your feedback on our Trustpilot Page Hello Services.

You don’t have to pay prior the service day, You can make the payment on the service day. However if you prefer to make the payment in advance you can do that in certain ways which is described in question 5.

We accept varies payment methods which include:

• Cash Payment,
• Bank Transfer to our company’s bank account
• Card Payment over the phone
• You can also visit our website and make online booking.

We normally have availability for short notice jobs as well. However, we recommend you book 2 days in advance. Note: We can accommodate same day and emergency jobs too.

All our receipts and invoices are done electronically, so as soon as the job completed you will get a receipt to your email address.

In an unlike event of damage to any possessions caused by us, we are insured up to £1,000,000.