You can change the time and date of an upcoming scheduled job by contacting our office. You can email our office at info@helloservices.co.uk. We require a 12 hours notice to reschedule a booked job. If you change the time or date within 12 hours, then an additional charge will occur.

You can cancel upcoming service jobs by contacting our office during our working hours, or 24/7 on our live chat. You can also contact us by emailing info@helloservices.co.uk, and we will email you back with a cancellation notice.

You can leave your feedback about the service you have received by calling our office. We are always here to hear from customers. You may also leave your feedback on our Trustpilot Page at Hello Services.

You don’t have to pay prior to the service day. If you prefer to make the payment in advance, you can do that as described in the FAQ answer for payment methods.

We accept various payment methods, including:

• Cash payments
• Bank transfers to our company’s bank account
• Card payments over the phone

You can also visit our website and make an online booking.

We have availability for short-notice jobs, but we recommend you book 2 days in advance. Note: We can accommodate some same-day and emergency jobs.

All our receipts and invoices are done electronically; as soon as the job is completed, you will get a receipt to your email address.

In the unlikely event of damage caused by us, we are insured up to £1,000,000.